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QUESTIONS |
AraxFoto's RESPONDS |
| Is the Item in my auctions pictured, the one for sale? |
YES, unless otherwise specified |
| Is the Item in my auctions working? |
YES, unless otherwise specified |
| How can I trust you. |
You can trust us, because we're certified member of
and
trusted eBay power seller |
| I can't see the pictures. What happened? |
Write us please |
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Shipping Policies |
| Who pays shipping costs? |
Buyer |
| Where will goods be shipped? |
Anywhere. Worldwide. |
| Any State Taxes? |
NO |
| Any customs / duty tax for International Shipments? |
Usually we send every parcels as GIFT indicated on custom declaration. We also indicate low price
for decrease custom tax. In 90% of cases it works and you'll not pay any custom/state duty or tax. |
| Is there any need to insure parcels? |
If you paid amount of risk, then you are assured against money and goods loss. We recommend insuring your parcels. |
| Any handling fees in addition to shipping? |
Shipping costs includes handling |
| How do you package the parcels? |
Wery carefully, using polysterene and others packaging materials.
Guaranteed to be not DOA. |
| How long does it take to ship? |
Usually 24 hours |
| How often do you ship? |
Every business days |
| Do you offer Shipping Discounts for Multiple Items? |
YES. Write us for detals |
| How long will it take to deliver the parcel to USA? |
Via Ukrainian State Airmail for USA, Western Europe, Asia - 5-15 days. |
| Can you ship faster? |
YES. We can ship via EMS Ukraine (3-5 day). In this case you'll have opportunities to truck your
parcel online using parcel tracking number. Usually, the EMS charge is for $40 more than Regular Airmail. For find out
the exact amount, please use shipping calculator.`Federal Express (FedEx)
and DHL are too expensive in our country, that is why we recommend the same service via EMS, but much cheaper. |
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Payment Methods |
| Do you accept PayPal? |
Yes. And it is preferred payment way. |
| Do you accept credit cards? |
YES |
| How can I pay my desired Item with my credit card? |
[1] www.PayPal.com
[2] We send you request for online payment via www.2CheckOut.com (2CO)
(5.5% fee). You should fill in a online form (which we should send you) for credit card. You'll spend additional ONLY 5.5% for
transfer. No any other payments, without registration and any hidden fees. We'll receive them immediately.
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| What about paying with Euro? |
It is not a problem. We accept it. |
| Can I send you Bank cashier's check, money order, personal check |
YES. But it takes too long time to clear them - about 2 month. Therefore, we don't recommend you that method. |
| Can I send you the money in envelope for a letter? |
YES. You can send cash in well hidden (concealed) by registered Airmail letter only! Not coins. |
| Payment clearing time? |
- PayPal.com — immediately
- 2CheckOut.com — immediately
- Wire [Telegraphic] Transfer — 2-3 business days
- Registered Airmail letter — 7-15 business days
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| Do you allow discounts? |
If you buy many items at once, you save money for shipping and could have special discount. |
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Customer Service |
| Do I need to send you a confirmation email confirming that I have bought the item? |
It is not necessary. |
| Will you send an email (and within what time period) to the buyer with instructions on how to buy the item? |
YES. During 12 hours. |
| When should a buyer contact you if they haven't received an email from you? |
After 12 hours |
| How many days will you wait for the buyer to act upon the email |
5 business days after auction close |
| How long after receipt of the payment does it take for you to process the
payment. |
For PayPal and 2CheckOut -
few hours. |
| How many days after processing the payment will you ship the item? |
up to 24 hours |
| Will you tell the buyer if there are any delays? |
YES of course |
| Will you send an email after shipping the item? |
YES of course |
| When should a buyer send you an email if they haven't received the item as yet? |
After 20-30 days from shipping date |
| When and where will the seller leave feedback? |
During 90 days after auction close. From this place. |
| When you should leave feedback? |
After your satisfaction and your feedback. |
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Returns & Refunds |
| Average length of time to respond to an email |
Usually less than 6 hours |
| Best way to contact you |
Email |
| Days of the week you not available |
Weekends/Holidays |
| Do I have a Return Policy? |
AraxFoto offers a 30-day return policy (from shipping date) for defective items, or for items
that do not match their description, provided that the product is returned in the same condition, packed in its
original postal box with all packaging materials, manuals, and accessories (as originally included). |
| If the item is not received or damaged in shipping, who reimburses the buyer? |
Shipping company - seller and buyer contacts. Regular Airmail from Ukraine has not tracking number, therefore we
recommend to use EMS express Airmail. In this case you'll have opportunities to truck your parcel online using parcel
tracking number. Usually, the EMS charge is for $40 more than Regular Airmail. For find out the exact amount, please
use shipping calculator. |
| Who pays for return shipping costs? |
Return shipping charges are the sole responsibly of the purchaser. For defective items, we'll
arrange a full refund including postage paid for the return. Money transfer fees are not refundable under any
circumstances. |
| Is there a restocking fee? |
Yes - 15% |
| How should items be shipped back? |
We refund only amount for shipping back via USPS ground |
| Will a refund be issued without your receiving the item back? |
NO |
| Are any warranties provided? |
NO, unless otherwise specified on auction description |
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