For over five years I've been a conscientious buyer and seller. I've always shipped items quickly, and paid for items immediately when I've been the buyer. I try to maintain contact with my buyer/seller, and keep all abreast of progress. All was going well until I did business with Digital Corp. My purchase from them was lost in shipment. It took weeks for them to verify their reimbursement from UPS during which I contacted them frequently via telephone and e-mail with nary a call or e-mail in return. Every time I called I was told I needed to talk to someone else and was transferred or had to call back because the person wasn't in. I was promised a replacement twice by overnight express. I never received it. I have numerous e-mail and telephone records to verify all this. After an extensive period of time had gone by without resolution on their part, I left negative feedback. (I did, incidentally, report the incident through PayPal's complaint channels, and subsequently received a reimbursement). In apparent retaliation, Digital Corp posted negative feedback against me within 36hrs. About two days later, I was contacted by Square Trade on Digital Corp's behalf, wanting to "mutually remove negative feedback". I checked the records and found that Digital Corp had done the same thing over 80 or 90 times: Left retaliatory negative feedback, and then pushed for mutual removal through Square Trade. Over principal, I refused, and am therefore stuck with an unfair negative feedback. And now you know the rest of the story. In fact, I had temporarily changed my User ID to "shafted_by_digitalcorp", which is the case. Here's an interesting site to visit with stories from other Digital Corp victims: http://www.pc-grafix.com/digitalcorp/phpBB2/. Sharing the truth. Thanks for stopping by!
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