Please, do NOT leave negative or neutral feedback without giving us opportunity to resolve any issue you may have with our product or service (or lack of!). Customer satisfaction is very important to us and we are ALWAYS willing to work out a problem. The phone number to reach us is above. If you feel you have waited too long for a reply to your email(s) please call the number, WE WANT TO FIX YOUR PROBLEM!

A refund requested, or help needed may require input from multiple staff members before we get an answer or an approval. Some of our personnel are not available seven days a week. We realize the typical response to that is "hire more people".  Well, we have, and will continue to add new employees to our growing business. 

If you do leave us a negative or neutral ..Communication and assistance WILL END RIGHT THERE. Due to the Ebay feedback policy of NON-removal of any feedback. So if you have already left us negative feedback please do not continue to send email after email. We will not respond. We are going to work VERY HARD for the customers that give us every chance to fix what may have made them upset, but we can not give any time or attention to customers that have chosen to give us a bad mark and still want something from us.

We are a very active supply house, shipping hundreds of products every week all over the world.  Some email responses we send are late from the buyers standpoint and but we have worked very hard to improve that. Please, help us to keep your experience with us on ebay a good one.  Be patient and we will resolve all problems with polite, reasonable people! 

To contact Bytefixx, email is the best way to contact us, because then your inquiry can be sent to the proper person to take care of the problem/question. We have set up necessary departments to suit your needs.

Primary email address is ebay@bytefixx.com. This would be for general questions, technical questions, and shipping quotes, etc. Tammy in Customer Support will be reached thru this address. She will forward emails to Todd or Lori or other applicable departments. It is also the address to make auction payments to.

Secondary email address is shipping@bytefixx.com. This Would be for tracking and inquiring about a package that has ALREADY BEEN "PAID" OR "SHIP QUOTED (if international or consolidated) AND PAID" Please don't inquire on tracking until 24-48 business hours have passed since payment was sent. We do automatically send out tracking numbers thru UPS to all domestic UPS shipments and international USPS shipments. (remember- the email address that is associated with the payment is where the tracking number will go, if you use multiple email addresses things are not always sent where you want them). Anything other than "Paid-tracking" questions that are sent to this email address will NOT be answered

A last resort, with Negative feedback being the next step, email address would be linda@bytefixx.com  This is Linda's email address. She checks daily She really is the last resort, and we request you exhaust all other options before emailing her. Thank you

Our phone number can be requested from ebay and found on our website and is listed at the top of this page, if you prefer that route, we do not have a full time phone person but we answer when we can. Often we are serving customers and an answering machine is available when we are not. We do check the machine but not always on a daily basis. We do not mind call backs at all though. Keep trying if you want to because we are not ignoring the phone, we're just busy but still willing to help.

Paypal Confirmed Addresses: We reserve the right to require a buyer to include a confirmed shipping address with their payment. This will especially be the case on large PayPal transactions.

International bidders: We will ship to any international location that our resources will allow. All international customers (Including Canadian) are solely responsible to pay for customs fees, duties, tariff's, taxes or any other fees associated with receiving a shipment. Some countries have size and weight restrictions (please email us prior to bidding on over-sized items to insure we can ship to your country to avoid disappointment). Large packages to foreign locations can be very expensive at times. These costs and restrictions are beyond our control, International shipping and handling costs are NOT refundable for any reason (even more so when the shipping and handling costs exceed the value of the product). It is the buyer financial responsibility to return any defective product. Please keep this in mind when placing your international bid. We typically send international shipments with USPS Airmail (or Global EMS when value is over $50). We can also use UPS and FEDEX if requested on the buyers account only. Email us for a shipping quote.

We do not really have a time limit on payments: as long as communication is kept up to date and your request is reasonable, if you take longer than a week or two to contact us after the end of the auction, your item may not still be available. Exceptions can be made if you contact us and we confirm.  

Shipping Prices: The shipping price quoted in the auction is for UPS ground shipping to the 48 contiguous states and includes insurance. This is a fixed cost and is not negotiable AFTER the sale. (International bidders see above) Special shipping options may be available when requested before you bid. If we forget to include the cost for UPS shipping, and the price is set at $0.00 this is either a mistake or the item will need to go "FREIGHT". Shipping is only free if that is stated in the auction description. We pack to UPS standards, and insure all packages for the full amount of purchase. We also email your tracking number to you when the item ships using the UPS Quantumview notify option. We will also ship on your account but a packing fee will apply. Please email any request. 

Pick-ups are welcome at NO charge!

"FREIGHT"  When an item needs to go "freight" that means it is too large to be safely packed within UPS packaging guidelines and needs to be shipped on a pallet with a trucking company. We use UPSFREIGHT for most of our freight shipments to the United States and Canada. Just email us your zip code to get a quote

Combining Orders:  Multiple items can sometimes be boxed together to reduce shipping charges. If it can be easily accomplished we will be happy to do it. Just email your request if you don't receive a combined invoice within 48 hours of auction ending.

UPS Shipping:  UPS has scheduled pick-up's daily Monday-Friday at out location - holidays excluded. Sometimes there are exceptions and delays but we try hard to get your item shipped as soon as possible, average is 2-4 business days after payment.

USPS (Post Office) Shipping Schedule: We have scheduled postal pick-ups Monday, Wednesday and Friday, so if we are shipping international or to a PO box it should ship within a few days if not right away.

Warranty and testing:  We acquire our equipment from reliable sources. Many of our items are tested in-house. Some items are not tested, either because we trusted the source of the equipment based on their history with us, or because we are unable to test the equipment (this would be because we do not have proper equipment to test or lack of knowledge in the product itself). All of our auctions include notes on the condition of the item (it may require cables or plugs or even more components to function). We do stand behind what we sell and we never intentionally sell defective products unless it is stated as such in the auction (DOA, for repair or parts). If you have a problem with a product, please contact us right away - not weeks later. If an item is listed as "AS-IS" then it is simply that, "AS-IS" and cannot be returned. No refunds of any kind on AS-IS items.

Medical Equipment and Other Applicable Auctions: The seller takes no responsibility for the accuracy, reliability, or future use of the product. The seller shall not be held liable for any malfunction, miss-calibration, misuse, or neglect on the part of the buyer. The buyer agrees to indemnify and hold the seller harmless from all future utilization of the unit. It is the buyer's responsibility to have the unit maintained according to factory specifications in order to insure accurate test results.