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| About Centerstage Lighting & Sound |
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| Centerstage Lighting was started in 1995 as a wholesale alternative to more expensive vendors in the entertainment lighting industry. It is our goal to provide our customers with a top quality product at an affordable price and to stand behind this product with service unmatched by any other vendor in the industry. Centerstage is a customer-oriented organization that provides great detail to the unique needs of our individual customers. Our total customer commitment will leave your experience with our company unsurpassed. |
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| The Items We
Sell |
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New
These are brand new in a factory sealed box. They include the original box, all manuals,
and a full factory warranty.
Factory Refurbished/B-stock/C-stock/D-Stock
Factory refurbished/B-stock gear has been returned to or remanufactured at the factory.
Factory refurbished/B-stock gear can be generated for a number of reasons including dealer
returns, mechanical imperfections, demo or trade show stock. Some Factory
refurbished/B-stock items will have cosmetic imperfections such as minor scratches &
dents. Most factory refurbished/B-stock items will be indistinguishable from new products.
We purchase Factory refurbished/B-stock items directly from the manufacturer. The
manufacturer does not provide us with information on what caused the item to be moved to
the Factory refurbished/B-stock category. Factory refurbished/B-stock items generally do
not include the original manufacturer box & manual, although sometimes they will. If
your item arrives without a manual, all manuals are available in printable formats online.
You can visit our website or the respective manufacturer's website to obtain a product
manual if you do not receive one with your shipment. Factory refurbished/B-stock items
always include a manufacturer factory warranty and are sold at a reduced price. C-stock and D-stock gear is similar in description to factory refurbished/B-stock gear, but is generally classified as "used" gear. The units can be expected to have some aesthetic faults & fairly extensive hours of useage. C & D stock items most usually will not include original factory box or manual, although sometimes they will. All manuals are available for download online. C & D stock items are guaranteed to arrive fully functional and are backed by a 30 day manufacturer warranty. C & D stock items are sold at a significantly reduced price.
Used - Like New
Used - like new items are carefully screened by our staff before they are offered for
sale. Due to the nature of our business, we offer a considerable amount of used - like new
gear for purchase. Used- like new items will always include the original factory box,
original factory packaging, manual & manufacturers warranty unless otherwise
specified. Used - like new products will most often appear brand new. In essence they are.
Used - like new items are always offered at a reduced price. All Used - like new items
have extremely low usage, but cannot be sold as new as they are not factory sealed box
items and must be classified as a used product. |
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SHIPPING CARRIER
Our shipping carrier is UPS. We do not ship via US Postal service under any circumstance. We must have a physical street address for delivery. UPS cannot deliver to a post office box.
SHIPPING REGIONS
Centerstage offers service to the continental United States ONLY. We do not currently offer service outside the continental United States. Shipping carrier is UPS. All shipping quotes listed within the listing descriptions are for ground UPS to the continental USA unless otherwise noted. We do not use the US Postal Service for shipments of any kind nor can we make delivery to a post office box.
CANADA CUSTOMERS
At this time, we are not able to offer shipments to Canada. We apologize for any inconvenience this may cause, and are working to resolve this issue.
SHIPPING INSURANCE
Shipping insurance is offered on any shipment in the amount of $1.00 per $100 of goods
sold. Insurance is optional, and if the option is waived we will not be able to assist you
in recovering a claim from the shipping carrier in the event your shipment is lost or
damaged.
SIGNATURE REQUIRED
Centerstage does not require signature on any shipment sent from our KY warehouse unless
directly requested by the customer. The cost of UPS signature required is $3.00 per
package. Shipments sent directly from manufacturer warehouses will be sent signature
required if it is the policy of the respective manufacturer to require signature.
Centerstage is not responsible for shipments delivered unsigned by the shipping carrier
which are lost, stolen or vandalized. We highly recommend insuring & requiring a
signature on any shipment that will be delivered to a high traffic area without the
receiver present.
DAMAGED IN TRANSIT
We make every effort to see that your order is packaged to exceed the carrier's
requirements. Please be sure to open & inspect your shipment immediately upon arrival
for signs of shipping damage. We will gladly assist in any way possible if it is necessary
for a claim to be filed on any insured package which has been damaged or lost. Please
contact us within 72 hours of receipt of shipment if your shipment has sustained damage. We will be unable to assist you if shipping damage is not reported within 72 hours of receipt of shipment.
Return/restock fees will apply if a shipment is returned that is not the result of
shipping damage.
REFUSED DELIVERY, UNDELIVERABLE ADDRESS, IN-TRANSIT ADDRESS CHANGES
If the shipping carrier returns a shipment to us because it was refused or could not be
delivered due to an incorrect address supplied by the buyer, shipping fees as well as
tariffs/duties on approved Canada shipments will apply to reship the package. A 25% restocking fee
will be applied if reshipment is refused. If the shipment in question was a free freight
shipment, outbound shipping fees, tariffs/duties on approved Canada shipments & a 25% restock
fee will apply. If a buyer has provided us an incorrect address which must be changed while the shipment is in transit, there is a $25 service fee payable before the address change is made. If we make a mistake with your address, there will be no charges to change the address while in transit. |
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If you are unsatisfied for any
reason with a product you receive we will gladly accept the item back within 30 days for a
full in store credit. All items returned to us for a cash refund will be assessed a 25%
restocking fee and will be credited back in the form of the original payment. All credits
and refunds are less original shipping and handling fees. If your purchase was a free
shipping item, outbound shipping fees will be assessed before credited back to the buyer.
Please contact us to arrange the return of an item. We will provide full return details
along with a return authorization number. Any item shipped to us without a return
authorization number will be refused. Please be sure to inspect your shipment within 72 hours of receipt to insure your purchase is not factory defective. We will gladly assist in replacing any factory defective item as long as we are notified of the factory defect within 72 hours of receipt of shipment. Please be prepared with the serial number from the product in the unlikely event a shipment arrives factory defective. |
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Centerstage will immediately
reciprocate any positive feedback posted for us. When you post positive feedback for us,
it tells us you have received your item in good condition and the transaction has closed
successfully with no further requirements from us. There is never a need for negative
feedback. Contact us with any problem or issue for immediate resolution. |
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