Frequently Asked Questions:
Domestic Buyers(USA)
1) How can you sell these items at such low prices? We buy large volumes of closeout/overstock items.
2) Are the items 100% authentic? Yes, selling fake goods is illegal in the USA and against ebay rules. Please do not email us asking if items are real, we ignore those emails. We are Titanium Powersellers(highest level) with a reputation to uphold, we only buy product from known sources.
3) I want to purchase 2 or more items and combine shipping, do you do that? Yes we do, 2nd, 3rd item and so on are half price shipping, we feel this is reasonable since we also have to insure all the item. Also if you wish items to ship together you must pay for them together in one transaction. Pay Pal requires we retain one tracking # for eeach payment received.
4) How much is Shipping? $20 Flat are for everyone in the USA, Shipped by fed ex, this includes insurance. Hawaii and Alaska buyers are shipped by USPS Priority Mail.
5) Why is shipping $20? Keep in mind that we must insure your package, pay extra for signature at delivery and depending on what model watch you bought most all the packages weigh 3-6 pounds by the time you add in the box and papers that come with the watch. Also all shipping companies like UPS, Fed ex and USPS are constantly raising rates and fuel surcharges. We are struggling to keep it only at $20. If you look around on ebay you will see many watch sellers charging more than we do, we are actually one of the lower ones.
6) Do I have to sign for the package when it arrives? Yes in most cases, If the total amount you paid us for your item is $250USD or higher you must sign for the package at delivery. This is required by pay pal.
6) Do you take credit cards directly? Yes, We can only ship to billing address on card and we do verify prior to shipping.
6) Do you take returns? Yes see return policy at bottom of listing you are bidding on.
7) Do you notify me when my item ships? When we ship we have it set up so thet fed ex emails you the tracking #, there are times when it will end up in your spam box or a system glitch prevents it form being sent at all.
8) How long do I have to pay? We prefer right away of course but we give 5 days, ebay rules say you should pay within 7 days. After 7 days we can file a non paid item dispute with ebay.
Frequently Asked Questions:
International Buyers
1) How do you ship? Fed Ex
2) Are the items 100% authentic? Yes, selling fake goods is illegal in the USA and against ebay rules. Please do not email us asking if items are real, we ignore those emails. We are Titanium Powersellers(highest level) with a reputation to uphold, we only buy product from known sources.
3) How can you sell these items at such low prices? We buy large volumes of closeout/overstock items.
2) I am an international buyer, will you mark my package as a gift so i can avoid duty? No we cannot do that, We export so many goods customs wouldn't believe it anyway, customs would probably flag the package and just causes problems for you and us.
4) I want to purchase 2 or more items and combine shipping, do you do that? Yes we do, 2nd, 3rd item and so on are half price shipping, we feel this is reasonable since we also have to insure all the item. Also if you wish items to ship together.
5) Do you accept pay pal from my country? Yes we accept pay pal from most every country. We must ship to the address. on the pay pal payment page.
We currently cannot accept pay pal from the following countries: Italy , Russia. Italy because their customs takes too long to clear packages(sometimes 30-60days) and causes us problems with customers and Russia because it is impossible to get a watch into the country by FED EX and item must be shipped by USPS and USPS does not currently meet all pay pal requirements tracking and signature requirements for international shipping.
We also cannot accept paypal from Bulgaria or Romania because customs in these countries tend to want to steel the watches and deliver and empty box to the customer. Also because no package insurance company that we know of will cover shipments to these countries because of their reputation.
Buyers from Russia, Italy, Bulgaria, Turkey or Romania Must pay by bank to bank wire transfer only. We reserve the right to add other countries to the list without notice.
6) I am an international buyer, will you take my credit card directly? We prefer bank to bank wire transfer or pay pal from international customers. We do not take credit cards directly from international buyers for sales we make on ebay. If you do not have a pay pal account you should sign up for one now as the verification process can take several days for international customers.
7) Do I have to sign for the package when it arrives? Yes in most cases, If the total amount you paid us for your item is $250USD or higher you must sign for the package at delivery.
8) Do you notify me when my item ships? When we ship we have it set up so thet fed ex emails you the tracking #, there are times when it will end up in your spam box or a system glitch prevents it from being sent at all.
9) How much is shipping? $55USD fed ex, if you buy more than one watch it is half price on second one if shipped together.
4) Why is shipping $55USD? If you go to the fed ex website and do a shipping quote for international package shipped from the USA to your country you will be quited a price of $100 or more in most cases depending on your location. We only charge $55 because we have volume discounts and pass the savings on to you. Keep in mind that we must insure your package, pay extra for signature at delivery and depending on what model watch you bought most all the packages weigh 3-6 pounds by the time you add in the box and papers that come with the watch. Also all shipping companies like UPS, Fed ex and USPS are constantly raising rates and fuel surcharges. We are struggling to keep it only at $55. If you look around on ebay you will see many watch sellers charging more than we do, we are actually one of the lower ones.
10) What about Duties and Taxes? International buyers are responsible for any Taxes, Dutys, VAT Brokerage fees, etc. that country may charge at delivery. If you do not know what your country charges you should contact the customs office in your country and inquire.
11)How long does it take for my watch to arrive to my country? Typicall fed ex will have the package in your country within 3 days after we ship it. Then it must clear customs and be delivered to you. We have no control over the customs clearing process and this can sometime delay the shipment. 98% of the packages we ship clear customs the same day it arrives into customs.
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