We are a fully authorized dealer for the all the products we sell, however we cannot list everything that every mfg makes so if you don't see it on ebay, just ask and we will set up a special auction just for you.
If you have a computer, and like music, you probably find something useful at our
Ebay Store and
Ebay Auctions.
We specialize in MIDI and audio equipment and music software for home and professional studios.
You'll find everything from MIDI interfaces, synthesizers, keyboards, controllers and other MIDI devices to high quality sound cards,
digital recording gear and music software for both Mac and PC. We also sell stage boxes, a full line of microphones, hundreds of different cables and much more!
If you don't see what you're looking for, or need expert advice to decide what to buy, please drop us a line, we would be glad to help!
Our policies:
Payment
We accept Visa, Master Card, Discover and American Express cards, Paypal, money order and check
(checks may take up to 10 days to clear at the bank). The easiest way to pay is via Paypal. If you prefer to give your credit card over the phone please call us at 928-284-1619 M-F 9am-6pm Pacific Time.
Shipping - Continental US (48 states)
Our fixed US shipping rates are posted on each auction or store item pages.
They are calculated for US buyers only (48 states), and based on UPS Ground Service rates. In the US we may ship FedEx or USPS as well if it is faster for your to get your items, even is UPS Ground is the only shipping method shown.
Please contact us for international rates if you do not see them in the shipping calculator before bidding. We also ship UPS overnight, 2 day and 3 day select, please contact us for a shipping quote before bidding. We also ship Priority Mail to PO Boxes and APO/FPO addresses.
Shipping - US (Alaska, Hawaii)
We normally ship Priority Mail to Alaska and Hawaii. Please contact us for UPS
2ND Day Air rates if needed.
Shipping - International
We ship most items outside of the US, please check the auction page for availability.
All international orders are shipped via the manner you choose during checkout and may be USPS Priority/Express Mail or UPS. The shipping rates will be quoted in the auction if available to ship to your country, tracking information will always be provided.
Please keep in mind that we can only quote TRANSIT time for your country, customs clearance will take some additional period of time that is out of our control.
Local taxes and duties are MOST likely to apply, buyer is responsible for any additional costs.
We have no information available on charges for customs and taxes, please contact customs in your country to find out
the actual cost of importing goods. We ship about 25% of our products to Europe and Australia so we will make sure your items are properly packed to ensure no damage occurs but insurance IS required for all international shipments.
WE MUST PURCHASE USPS OR UPS INSURANCE TO PROTECT BOTH PARTIES AGAINST LOSS OR DAMAGE, THE INSURANCE VALUE CANNOT BE HIGHER THAN THE DECLARED VALUE.
INTERNATIONAL CUSTOMERS - ALMOST ALL PRODUCTS SOLD ARE UNDER USA WARRANTY ONLY - this means you will need to send the item back to us for any warranty work, YOU are required to pay any return shipping charges. WE will pay to send the item back to when it is repaired. This includes any items that might be DOA (dead on arrival, not working when first received by you.) If you do not agree to this then please do NOT purchase our items.
Sales Tax
We're located in Arizona, and required by law to collect 6.35% sales tax from AZ residents or products shipping to Arizona. No sales tax is collected outside of Arizona.
Returns
The MIDI-Store maintains a full, money-back guarantee on unopened packages returned within 30 days of purchase. A refund will be granted if the product is in the original, shrink-wrapped carton along with the original sales receipt, all original packaging, warranties, and accessories. We understand some items are not shrink-wrapped from the manufacturer, they must be returned in un-opened condition for a full refund. Shipping costs for items shipped free or oversize/overweight items will be deducted from your refund as noted below.
Software products can only be returned if the shrink-wrap is intact and the software packaging has not been opened. Any software products that have been opened will be refused or returned to the purchaser. For health reasons certain other items such a headphones, microphones, earbuds, earplugs, hand held recorders or similar items used in or near your mouth or ears are NOT returnable unless unopened.
The MIDI-Store reserves the right to inspect all returned merchandise and may refuse a refund and return your product to you, or assess a charge of up to 25% of the purchase price for returned materials which are used or incomplete. In addition, we charge a 15% restocking fee for return of opened non-defective product. The MIDI-Store may also refuse a return which arrives without a Return Material Authorization (RMA) number. See instructions below for obtaining a RMA#. Please note that any RMA issued is valid for 10 days only, your item must be returned within that time or the return will not be accepted.
The MIDI-Store does not provide refunds for shipping charges. If your item was shipped free, and you refuse, cancel or return your order once it has shipped to you, the cost for shipping will be deducted from your refund. Oversize or overweight items (such as very large keyboards, equipment racks etc.) are likely to have high shipping charges of $30 or more.
Please contact us for instructions on obtaining an RMA#.
If you have any questions, please contact us before bidding.
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