Malaysia's #1 Craft Shop selling all kinds of Ribbons, Trims, Laces, Cords, Butterflies, Embellishments, Favours, Boxes, Buttons, Sewing Supplies, Sugar-Crafting, Cake Decorations and many other Craft Related items.
Craftville has always been operating under one eBay account, therefore if you have seen similar listings with another ebay id, it is NOT us, nor do we have anything to do with them. We have been selling with the same ebay-id Craftville for over 2 years now and we have neversold on another ebay account.
The reason we are bringing this to your attention is that there are other sellers who seem to be following the overall look and feel of our templates, designs and even pictures. Some of our customers have enquired about us selling on another account so we would like to clarify this to everyone else.
We also want to stress that when you see listings that may look like Craftville's, please check the user-id of the seller. Thank you for taking the time to read this notice and hope you will continue to visit our listings and eBay store.
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Visit www.craftville.biz to take a look at our new website in it's infant stage now.
We come fromMalaysia, a beautiful tropical country located between Singaporeand Thailand in South East Asia.Craftville is also run by a local couple who speaks, reads and writes excellent English. Yes, an added advantage in business but when dealing with people the world over, Bad English = Bad Business. So, no matter what, I assure you will be served the highest standards in business and in good English.
WHAT WE SELL
We sell all craft related items such as ribbons, embellishments, sewing items, florist supplies, scrapbooking items, wedding favours, handmade arts and craft as well as collectibles. We even have non-craft related categories as one of us is into other items of interest. So, it is no surprise when you check our listings to see a wide range of items available.
ARE WE EXPENSIVE?
Honestly, we are considered average coming from this corner of the world. I really hate to say it that I would rather have some style and quality compared to selling cheaply sourced items at rock bottom minimal profit prices, earning crumbs and wonder why you got into the business in the first place. So, having sourced the best quality and effort put in, you pay for quality and service here.
CUSTOMERS COME FIRST
Customer satisfaction is our top priority as we understand the wonderful feeling of being treated with importance, patience and respect. We are buyers too on eBay and we know what it is like to be treated as someone you cannot see over the internet. Therefore we are giving our 110% dedication to make sure you have a pleasant and easy transaction with me.
Please view my Shipping/Postage Table below for the times
Craftville accepts PAYPAL payments only and must be made within 10 days after auction has ended. This is the most secure method of payment on eBay and it is easy for both buyer and seller. All you need is a credit card to be able to use PayPal.
We currently do not accept Personal Cheques/Checks, Money or Postal orders as it is a pain trying to cash them at our local banks here. They charge a very high rate and the time it takes to clear is too long, therefore I apologise for not accepting this. For Australian & New Zealand buyers, we do not accept Bank Transfers.
Combined Postage (When you buy a few items) means you will pay the Highest Postage amount listed of any one of your purchases plus 50%-75% for additional item purchased unless otherwise specified in the listing.
Here is an example:
Your postage for 3 items are;
£3.00 / £2.50 / £5.50
I will count your postage this way:
£5.50 + £1.50 + £1.25
Therefore you save on additional purchases. Some of our items may have FREE SHIPPING and this does not effect the combined postage.
COMBINING YOUR PURCHASES
You are always advised to ask seller for a Combined Invoice when you are ready to pay for multiple purchases. This is so I can total everything up for you with the 50% to 75% postage discount. You may do so by using eBay’s ‘Ask Seller For Combined Invoice’ or by just emailing me.
EXPRESS POSTAGE
I do cater to Express Postage for orders needed urgently. Please contact me for the prices. Note that it is usually much higher than regular air mail. It also takes around 4-7 business days to the UK and 5-10 days elsewhere.(Weekends are not working days)
LARGE ORDERS
If the order is sufficiently large, a suitable box will be provided to hold your order and protective packaging. For combined postage weight of 2kg and above, we ship it with Registered Parcel Air Mail. Please note that this takes longer then general air mail and the postage time is around 2-3 weeks to most countries. In worst cases, it may even take 4-5 weeks including custom clearance. Please note this.
FAIR PRICES & QUALITY PRODUCTS
We at Craftville think both our product prices and postage rates are extremely competitive. We do not believe in selling products cheaply and then charging an unfair postage cost. We also source for the best possible quality products as we know that there are a number of poor quality products out there in the market.
RETURNS & REFUNDS
At Craftville, we do our very best to make sure you are completely happy with your purchase. We have an UNCONDITIONAL return policy refunding the winning bid amount for items returned in its original condition. We must receive the item back in its original condition within 30 days of purchase. The shipping for this is paid by the buyer.
It is our guarantee that you will receive the exact item you purchased. If there is a problem with your order, please contact us before leaving a feedback. We value your patronage and your satisfaction is very important to us. Your feedback also lets us know you have received the item/s.
Upon receipt of the wrong item sent (where applicable), we will either send you the correct item back to you free of charge or provide you with a full refund including the original shipping amount.
CONTACT
I will usually get back to you within 24-48 hours. Unless the internet is down or I am away on business, I will inform you on my eBay page or through my emails.
BEYOND CRAFTVILLE
Our brand new section catered to all our customers and friends where we want to share some of our beautiful pictures and general information about who we are and where we come from.
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