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EASY, NO HASSLE RETURN
POLICY
At CutesyShoes, we
strive our best to make sure you are completely happy with your
purchase. We have an UNCONDITIONAL return policy refunding the
winning bid amount for items received back for return that are in its
original, unworn condition.
To return your
purchase, please send your order to:
CutesyShoes
2178 Pomona Blvd
Pomona, CA 91768
We must receive the
item back in an unworn condition with its original packaging material
within 30 days of purchase. We also require the original invoice
included with the order or it will make it difficult, if not impossible,
to process the return. Please include the reason for the
return (i.e."Too big"). Refunds are processed within 5 days of
receipt of package through the original payment method (if you paid by
PayPal, it would be refunded to your paypal account, if by money order,
you will receive a check).
IT IS OUR GUARANTEE
THAT YOU RECEIVE THE EXACT ITEM YOU PURCHASED. IF THERE IS A
PROBLEM WITH YOUR ORDER, PLEASE CONTACT US FIRST BEFORE LEAVING
FEEDBACK. WE VALUE YOUR PATRONAGE AND YOUR SATISFACTION IS
IMPORTANT TO US!
Even though it happens
rarely, we do make mistakes on occasion. If that happens, please
contact us FIRST! We may or may not require the original item be
returned back to us. We will provide a return FedEx shipping label
where applicable or we will fully reimburse (USPS Priority Mail only)
your return shipping back us. Upon receipt of the wrong item sent
(where applicable), we will either send you the correct item back to you
free of charge or provide you with a full refund including the original
shipping amount.
EXCHANGES AT NO
ADDITIONAL COSTS TO YOU!*
Our inventory turns
over very rapidly and we cannot hold an item for a customer for an
exchange. If you would like to exchange an item, we suggest that
you go ahead and find the item you want to exchange for and complete
your payment for it. This way, you would get the item you want
faster without delay. Once we receive your return, we will process
a full refund including the shipping*. Please follow the above
return instructions and write "Exchange" on your invoice.
*applies to US
orders only and for the first exchange in some circumstances.
Restrictions apply.
DAMAGED ITEMS
All orders shipped
by FedEx are insured to their FULL VALUE! If you receive an
item that was damaged, please CONTACT US! We will be glad
to process an insurance claim on your behalf. Please note,
insurance claims take approximately 7 to 10 business days to complete.
Once we receive the insurance claim from FedEx, we will refund you
within 24 hours.
RETURNS/EXCHANGES
FOR INTERNATIONAL ORDERS
At this time, all
orders outside of US & Canada are final. We take extra care
inspecting international orders to ensure correct shipment.
OTHER INFORMATION:
This auction is ONLY
for the size and color listed in description. We cannot change sizes or
colors after the auction has ended. Please make sure you are bidding on
the correct item before submitting your bid.
Items unpaid after
10 days will be subject to an unpaid item dispute. If there is a
problem with your payment, please contact us first. After an auction
has been paid for, we will automatically close the dispute. We reserve
the right to leave negative feedback and to file unpaid item strikes on
all items that are unpaid. Bidding on an ebay item is a contractual
agreement between the buyer and seller, please do not bid on item if you
do not intend to pay.
Feedback:
Due to our volume of
sales, we use an automated system to leave positive feedback.
Please leave positive feedback and you will automatically receive
positive feedback from us!
CONTACT:
If you have any other
questions you need help with, please email us at any time. Please
include the ebay AUCTION NUMBER with your email. Our email
address is ebay@cutesyshoes.com.
Please add
ebay@cutesyshoes.com
and
sales@cutesyshoes.com
to your address book in your email account to ensure properly question
and order handling!
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