Everfull auction services are run by A h a y o, LLC --
USA!. (DBA everfull.com). Everfull proudly serves the eBay
community with: knowledge about our products, good communication
and quick responsiveness. We strive to provide quality products
at the best possible prices, by starting auctions near or
below costs and allowing customers to determine the final
price of the goods through eBay's auctions system.
Once the products are placed onto eBay's table, it is up
to the customers to pick the best fruits, as we finish with
the supply of the particular family of products and we move
to the next. All products meet our quality standards
while offering best prices with kits ready to meet each
particular customer needs. Note: You will receive the items
shown in pictures, either in silver or in black based on
availability. The retail box might also change to facilitate
shipping. You will get the chance to select your color preference
and variatoins such as filter-size, inside our checkout
optional fields
Contact information.-
Please feel free to send us an email any time:
Please use contact seller link inside the
ebay listing our use our contact seller link inside our
webpage: www.everfull.com
For your convinience we have a toll free number. We promise
not to make wait... If we are not available or we are busy
attending other customers, you can just leave us a voicemail
describing your problem, please include the item# and your
userID. We will investigate your case and either
call you back or send you an email.
1 866 664 FULL (1 866 664 3855)
(After sales phone support only)
Our business hours are from 9AM to 5PM, Monday to Friday.
We do not work on weekends or National Holidays. Please
avoid multiple emails or calls. Please give 24 hours to
get a response. If you do not receive an answer from us,
please check your spam inbox or send us an alternative email
inside your message. Emails coming from ebay's item page
will arrive faster than direct emails.
Store/Office: Research Triangle Park, NC
27707
Shipping Location: 2. Grawn, MI 49637
The best way to contact us is through eBay's contact seller
link inside any particular item listing. In this way, ebay
will include ebay's item number and title as reference so
we can expedite an answers. Please do not hide your email
so we may be able to reply. We do not share sell or use
your email address and we hate spaming as much as you do.
We
have the same policies and procedures for all our
auctions.
Checkout.-
In order to process your orders, you must first complete
our checkout system. During checkout, you will be required
to provide your contact information, which includes
your name, e-mail address, telephone number, complete
shipping and billing address. This information is used
for billing purposes and to label your order for delivery. If we
have trouble processing an order, we will use this contact
information to get in touch with you. To properly process
your credit card information, we must share your personal
and financial information with the merchant bank for
authorization and approval. This process is automatically
handled through 128-bit encryption with authorize.net
who guarantees that your information is protected at
all times. Our system has enhanced security SSL systems
and hacker safe technology to further guarantee the
security of your data. Additionally we request you to
submit optional information about your camera and lenses.
The required information is used to process your order
and comply with automation that facilitates order processing
and fast turn around. Please keep in mind that the little
time you spend completing this information will result
in faster processing and packing so we may receive the
products faster and more accurately. The optional information
requested about your camera will help us verify compatibility
to the best of our knowledge.
Exchanges or Correction.-
Exchanges are accepted within 10 days of receiving
your item. If for any reason, you decide you would
like to exchange the product or kit version, we will
be glad to help you. We will exchange any item If
the item is of equal or lesser value, you just pay
shipping and handling. If the item is faulty we will
cover all shipping and handling costs. If the item
is of a higher price, we will invoice the difference.
Exchange Procedure:
Send us an email including ebay's item# and your
ebay user id (subject: item# ,exchange).
Please let us help you. If you do not see the
item you need in our ebay store, please include
a detailed explanation of what are you looking for.
In most cases, it will be a difference size or kit
version. Please include details about your camera.
We will send you the address where the item needs
to be sent and an RMA#. If at all possible, please
include a copy of your email above. Please include
ebay's item# as reference on the package.
We will inspect the returned product and send
you a new one immediately after.
Product Returns.-
Returns are accepted within 10 days from delivery
date.
We do accept returns,
no questions asked.
Shipping and handling is non-refundable.
The item must be in intact conditions.
10% of total paid price is charged as a re-stocking
fee ($5 minimum).
NOTE: All returned items must arrive to warehouse
within 40-DAYS, from the date the order was placed (Item
won).
Return Procedure:
Send us an email including ebay's item#
and your ebay user id (subject: item# ,exchange).
We will send you the address where the
item needs to be sent and an RMA#. Please print
that number clearly outside the box as reference.
Include ebay's item#, your user-id,
paypal transaction_ID or the refund's payment method.
We will inspect the returned product
and refund proper amount immediately after.
Bidding
mistakes.-
If you have made a bidding mistake,
you can retrieve your bid within certain time.
Please contact ebay immediately if you need help.
If your mistaken bid ends up winning the auction, and
you still want to get out of the contract, we will charge
a $5 or 10% of the final value (whichever higher). This
process has to be started within 10 days of the closing
day and might take a few days to complete.
This processing fee will include cleaning your account
with ebay by mutual agreement.
Bidding mistake clean-up procedure:
(avoid receiving an strike*)
Send us an email (subject item#, bidding
mistake) so we may invoice you.
This processing fee will include cleaning
your account with ebay by mutual agreement
(eBay will ask you to agree before we can close the case).
Note: Delivery address changes, and
size changes are accepted, but only if submited as a paypal-note
when paying via PayPal or iniside envelope note when payment
by Mail (such as Money Order). PayPal protection
mechanisms will be eliminated when shipping to a non-confimed/unverified
mailing/shipping address.
* Non paying bidders will receive an strike
and could be banned from eBay perpetually.
Invoicing.-
Credit cards are accepted and processed with SSL 128bit
securely or you may also send your payment via paypal.
Privacy of your data is completely guaranteed. We hate
spam as much as you do...
eBay will send an invoice automatically as soon as the
auction ends.
If you are buying more items from us, please wait until
you win all your items and ask for an invoice, we offer
great shipping discounts for combined shipments.
If you are paying by echeck, please note paypal will take around 10 days to release the funds. Order processing will begin as soon as we receive your payment.
If your payment is not received within a week, a payment reminded will be sent automatically by ebay's SMP.
Please do your best to complete optional questiong during checkout. This will help us select the best option for you.
Please feel free to ask any questions during this process
Shipping
Procedures.-
We dream about carrying light.
But at the moment, we can only try to emulate its
speed. Thanks to state of the art integration
of our system into the United States Postal Services
main servers.
We offer tracking / confirmation
numbers, shipping insurance and the most efficient
labeling process to avoid any mistakes.
Anywhere in the United States.-
We provide all of the major FedEx, DHL
and USPS delivery methods. As a general rule, USPS
first class mail will be used for packages
that weigh from: 1 to 8 ounces. >From 9 ounces
to 2 pounds, USPS priority mail is cost effective
and for 2 pounds and over, DHL or FedEx ground
are the most commonly used delivery carriers.
All items will be sent with a confirmation number.
Worldwide
shipping .-
We spend extra efforts
on the handling of international orders in order
to provide a customs friendly service to expedite
delivery -- If requested we can send items as gifts or
samples. Most common destination in Europe: UK, Germany,
Norway, Sweden, Finland, Belgium, Italy, France,
Russia and many others. Please trust our experience.
We have learned about custom's procedures and timing
to many many countries.
Destinations elsewhere:
New Zeeland, Australia, Asia, South and Central America, and of course Canada (we love Canada !).
Everfull focuses on good packing material
for maximum protection while maximizing efficiency.
We process most purchases within the same day.
All Buy-it-Now purchases are given priority on our
queing system..
Feedback.-
Your feedback is very important to us. If you
are not completely satisfied with our products or
service, please give us the opportunity help you before
leaving us bad or neutral feedback. Our system
will reciprocate your feedback within a week.
Please write to us as a friend. We are here to
help you. We love our customers and try our
best to see you happy after purchasing our products.
Last Update:
The Store Policies contained herein became officially effective October/1/2007.
