How do I get my total, combine my purchases, combine my shipping, and make one payment?

• Paying for your purchases is easy:  Just click the eBay PAY NOW or CHECKOUT button in any of you won/closed auctions.  This will redirect you to our check out where your items will all be combined, you will tell us where to ship your items, and you will be able to chose your payment method.  Or you can use our "CHECKOUT  button (above) or the check out button in any of the winning bidder notifications sent to you from us.  If all else fails you can go directly to our auction management provider Market Works by going to: http://www.MarketWorks.com/pay.asp

• You will be taken to our checkout page where all your purchases will be combined and a links provided for Pay Pal or you can submit payment  by Visa, Master Card, American Express, Discover, or Money Order.

• You will also be given our mailing address during check out if you are sending a Money Order.

ONCE YOU HAVE CHECKED OUT, ADDITIONAL ITEMS CANNOT BE COMBINED TO YOUR ORDER ~ PLEASE ENSURE THAT ALL ITEMS YOU WON ARE ON YOUR INVOICE, IF THEY ARE NOT, PLEASE ALLOW EBAY SEVERAL ADDITIONAL MINUTES TO TRANSMIT WINNING ITEM INFORMATION TO US. 

I am bidding on an item to that ends in the next day or so, can you send me a combined invoice when the auction ends?

Your cart stays open with us for a 7 day period.  All items you purchase from eBay auction or our eBay store will be automatically combined within this time.  When you are finished selecting and winning items just click on the eBay CHECKOUT button in any of your won/closed auctions and you will be directed through our check.

What is a Stamping?

When a tool and die mold is struck onto a sheet of brass the resulting design is called a stamping. They are used mostly as components in jewelry design but are also great for decoupage, scapbooking, or used as embellishments for crafts such as doll house design, and candle making as insets.  Molds from the late 1800s were used to create most of our pieces.

 
The technique of stamping produces a very light weight and durable piece with high detail.  They can be drilled with a regular drill and small bit or a dress clip, hair bar or pin can be glued to the back of the pieces. (we recommend E6000 by Goop).
 
As a versatile jewelry and crafting component, we have seen these pieces used in many different ways to include home decor, mold making with precious metal clay as molds.  Many crafters also use stampings in frame and shadow box design, furniture detailing, curtain swag detailing, and in wall art.  The uses are endless, we hear of great new ideas all the time.

We try to answer as many questions about our products as possible. However, due to our high volume of email, we are unable to give general beading instruction or design consultation.

Your prices are way too low, what's the catch?

The catch is that we have to move a very high volume of product very quickly to maintain these prices.  We buy in bulk so that we can receive prices far below what other companies can purchase at, and we purchase from the right suppliers and manufactures, and then process our products in a very efficient manner to deliver top quality beading and jewelry componets to you very quickly.

We have a small and dedicated staff consisting of family members that have been in the jewelry industry for many years, and we skip the middlemen;  Sure, you have heard this before, probably from companies that are still in business. 

Are your pearls real, they seem to be priced too low?

Yes, all of our items are guaranteed 100% genuine, to include our cultured fresh water pearls and Tahitian pearls, and they are real inexpensive because we buy our pearls directly from manufacturers in China and only from direct importers.  If you ever want to check a pearl, just gently rub it on your teeth and there should be a noticeable grit texture to the pearl.

What is the difference between a fresh water and a salt water pearl? 

Besides the price and method of collection, there are hardly any differences. In fact unless you are a trained jeweler, most people will not be able to tell even the difference!  Freshwater pearls are cultured in pearl farms, mostly in China now and other parts of Asia.

Natural freshwater pearls occur in mussels for the same reason saltwater pearls occur in oysters. Foreign material inside a mussel can't be expelled. To reduce irritation, the mollusk coats the intruder with the same secretion it uses for shell-building, nacre. To cultivate a pearl, farmers slit the mussel and insert small pieces of live tissue from another mussel.

Being an organic gem, grooves, pits, or dents are expected in freshwater and saltwater pearls.  Freshwater pearls are popular for their colors: white, silvery-white, pink, red, copper, brown, lavender, purple, green, blue, and yellow. The most desirable are the pastel pinks, roses, lavenders, and purples. Color comes from the mussel species and water quality. Generally pearls assume the color of the shell in which they form, but permanent dyes are used today for most colors.

Are your pearls dyed?  Is the dye perminent?

The pearls' iridescent color is created by a permanent chemical process that takes 4 to 6 weeks. ALL colored pearls are treated this way.  There is no such thing as a titanium-treated, heat-treated, or laser-treated pearl.   This treatment results in a permanent coloring through the pearl nacre to the nucleus.  The pearls color is stable, which means that the color will not run or rub off; however dark colored pearls may have excess color residue left over from the dye process, so you may want to wash your pearls before you use them. 

Are your gemstone beads real? 

Yes they are, we carry only top quality gemstone beads and we inspect all of your items before sending them to you, ensuring that you receive the best possible quality items.

Is your sterling silver real, the price seems too low?

If the item is described as .925 sterling or .925 silver in the title of description, then it is guaranteed to be 100% accurate as described.  Most such pieces will be stamped with .925 to indicate that this is the case.  Some custom pieces will not be stamped, however the suppliers, manufacturers and importers that we deal with have be screened and verified before ever conducting business with any of our family business!  Some silver items will not have a finish coat and may tarnish when in contact with skin.  This is normal and silver can be shined easily using a silver buffing compound.  ~ We purchase items directly from India and in very large quantities, we will typically pay about .20 cents below U.S. market price when doing so, which results in lower prices to our customers.

Please contact us at toll free at 1-877-688-BEAD with any questions, suggestions, comments, or concerns.  We are happy to answer your questions or assist in any way we can. For quick service, chat live with a support professional by clicking the "Can We Help" link above.

Emails are usually answered within 24 hours.  If you do not see a response from us within this time frame, please check your SPAM or Bulk mail box for our response as emails often get caught in spam blockers or filters.   

SOME EMAILS YOU MAY RECEIVE FROM US ARE AUTOMATICALLY GENERATED AND YOU WILL NOT BE ABLE TO CONTACT US SIMPLY BY SENDING A REPLY EMAIL.  WINNING BIDDER NOTIFICATIONS, AND PAYMENT REMINDERS ARE SEVERAL SUCH EMAILS. 

Your business is very important to us and we will not over look or ignore your email if we receive it.  If your email has not been answered, then we did not receive it; please attempt contact again, or visit our Support Center by clicking the "Can We Help" button above.