Grapevinehill.com purchases footwear and apparel - mostly closeouts - from major name-brand manufacturers and offers it to our customers at great low prices. Deals are usually one of a kind. We often will have more than one of the same item, but when it's gone, it's usually gone forever.

The eBay Way
Grapevinehill.com started on eBay - and we will continue to bring the very best deals we can to our eBay faithful. We start some of our auctions at 0.99 and let the bidding begin. The rest of our auctions start at prices that are well below suggested retail - giving you the opportunity to find the BEST deals online. Our customers are ecstatic at the bargain they get, and pleasantly surprised with the service we provide. It is our desire to earn "5 Stars" from you everyday. Sizing concerns? NO WORRIES! As always, we accept return and exchange requests made by our customers - we want you and your feet to be happy!

After winning an auction or choosing a Buy It Now purchase, you have 2 check-out options:

Select Check-Out Now! to immediately proceed with the checkout and payment process. You will be able to complete your payment and finalize your purchase without waiting for an email confirmation from eBay. Select Checkout only after winning an auction item or completing a 'Buy It Now' purchase.

Check-Out Later: If you do not choose to Check-Out now, you will be notified by eBay via e-mail that you are the winning bidder. There is no need to contact us to arrange payment. We will automatically send you an e-mail within three hours of an auction closing. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.

Our secure checkout will give you the choice to pay via PayPal, Credit Card or Money Order. Please be sure to include your auction number and your shipping address when submitting payment by mail. Payment is expected within 5 days of auction closing.

Payments are processed in the order in which they are received in our shipping department - most often the day AFTER payment clears. Shipping occurs Monday through Friday excluding all holidays. Frequently, your shipment will go out the day after your payment is received, but will always be processed within 2 business days.

We offer a variety of shipping options for you during Checkout. The options made available to you will depend on your shipping address, and are explained in each auction description. Brief explanations of these services:

Premium Ground (2 - 6 Business Day Service): This service is currently provided by FedEx Ground. Tracking is provided for this service as well as insurance up to $100. Additional insurance coverage is available during checkout. This service is NOT available for PO Boxes, APO or FPO.

FedEx Express:

• Express Saver is delivered in 2-3 Business Days.
• 2-Day is guaranteed delivery in 2 Business Days.
• Overnight is guaranteed next BUSINESS day delivery.

SHIPPING / HANDLING RATES:
You can find an item's specific shipping options and rates by viewing the information under shipping terms on that item's auction or Buy It Now listing.

US Shipping Terms:
We will make every attempt to ship all items within 2 business days of cleared payment. All FedEx shipments include insurance up to $100 - additional insurance is available during checkout. Orders sent via FedEx will automatically generate an email upon shipment that includes your tracking number and estimated delivery.

For shipment where USPS Priority Mail is available - These shipments include delivery confirmation only - insurance is NOT available. Orders sent via Priority Mail will automatically generate an email upon shipment that includes your tracking number and estimated delivery. Please allow 2-3 business days to arrive.

Combined Shipping Offer:
YES - We offer a combined shipping discount to our customers. Upon winning more than one auction, you will automatically receive a shipping discount on each additional item that is paid for and shipped together. PLEASE NOTE: To take advantage of our Combined Shipping offer you must use our Checkout payment system ONLY after all auction have been completed, and you pay for all of your winning items together using our Checkout payment system.

International Shipping:
We offer International Shipping on most of our items to a large number of countries. However, due to contractual agreements with our suppliers, there are some items that we ship inside the USA only. Check the specific item listing under shipping terms to find out whether that item can be shipped internationally. If it cannot be shipped out of the USA, please do not ask us to make an exception. All International packages are thoroughly inspected prior to shipment to ensure product accuracy and condition. Returns are NOT permitted on International shipments.

LIST OF COUNTRIES
These are the ONLY countries that we ship to:

We have an unconditional return policy on all NEW items purchased. If item(s) are returned within sixty (60) days of payment date, we will refund your winning bid amount. Of course, in the rare circumstance where we make a shipping mistake, you will be entitled to a refund of your entire transaction amount. Please note: It is our pledge that you will receive the exact item that you bid on, in the condition that we have stated in the auction. Requests for substitutes on product won may be accommodated, but must be made prior to completing checkout, and will incur an additional handling fee.

If you cannot find answers to your questions here or in our FAQ's below, please feel free to e-mail us. Please be sure to reference the eBay auction number that you are bidding on with all correspondence.

If you have questions about items that we carry, or do not see what you are specifically looking for, we recommend using our search utility. Click the link below to search our entire inventory by size and gender. Auction listings will contain all of the information that we have available for any given product. If you do not see it listed on eBay or on our website, we do not have it.

Grapevinehill eBay Store

Do you have this item in different sizes or colors?
What is the width of this product?
What is the Non-US (i.e. EU) size of this product?
When do you leave feedback for buyers?
How can I return a product? Do I need an RMA#?
What if I need to exchange an item for a different size?
How long can I wait to pay for my item?
I am bidding on other items - does Grapevinehill combined shipping discounts?
What is the measurement of this shoe in inches?
Can I buy this item instead of bidding on it?
How much is shipping for this item?
I live near Grapevinehill - Can I pick up my item to avoid shipping charges?
Can I bid if I live outside the US?

Q: Do you have this item in different sizes or colors?
A: Grapevinehill carries one of the most extensive selections of footwear and outerwear, but our sell-through rates are very rapid. Virtually 100% of product that is in stock has a live listing at all times. If the item is not listed in an eBay auction or in our eBay store, then we do not have it in stock. Please feel free to use our eBay Store search tools by clicking the link below:
Grapevinehill Store Search Page

Q: What is the width of this product?
A: The width of each product is generally listed within the auction sub-heading or description. As a rule of thumb, all product is regular or medium width unless specified otherwise.

Q: What is the Non-US (i.e. EU) size of this product?
A: If a Non-US size is available to us, by policy we will post that information in the auction - either is the "size sub-heading" or in the bulleted description. (For example: Size: Men's 10 - 10.5 Medium US / 44 EU)

Q: When do you leave feedback for buyers?
A: Grapevinehill's mission is to deliver great product at great prices ...quickly and efficiently. Because of this commitment, and due to the extraordinary number of transactions that we fulfill daily, it is necessary for us to use an automated system to leave feedback for our customers. The system automatically leaves feedback for all customers who have left feedback for grapevinehill.

Q: How can I return a product? Do I need an RMA #?
A: Our return policy is clearly stated in every auction. If for any reason you need to return a product, you may do so by sending it back to us at: Grapevinehill, 100 Ferncroft Road, Suite 104, Danvers, MA 01923. You MUST include our Product Return & Exchange Form with your returned item. All items are processed by our returns team within 2 business days of receipt. Your Buy It Now or winning bid amount will be refunded via the method that you originally paid unless otherwise requested. S/H is not refundable unless product is deemed defective, specifically not as described, or the incorrect item was shipped to you. You do not need an RMA number for returns to Grapevinehill - however, you must include our Product Return & Exchange Form.

Q: What if I need to exchange an item for a different size?
A: Since our inventory fluctuates so rapidly, we cannot always guarantee availability of products for exchanges. If we have it - we want you to have it! You may contact our service team in advance to find out the likelihood of exchange availability. To request an exchange, send your item back to Grapevinehill, 100 Ferncroft Road, Suite 104, Danvers, MA 01923. Along with your returned item(s), you MUST include the Grapevinehill Product Return & Exchange Form.

Q: How long can I wait to pay for my item?
A: From the moment an auction ends or a Buy It Now is chosen, you have exactly 10 days to complete payment. On the 10th day, we must cancel the transaction, re-post the item for sale and file with eBay for a refund of Final Value Fees that we incurred on the sale. Please note: if you are waiting on multiple items, your checkout must be completed within 10 days of your FIRST item being won.

Q: I am bidding on other items - does Grapevinehill offer combined shipping discounts?
A: If you win one item and complete our checkout immediately, you will not be eligible to receive combined shipping on subsequent items purchased or won. In order to qualify for our combined shipping discount, you must complete checkout AFTER all items are added to your cart. Items purchased using the same online ID (ie. ebay user ID) will automatically be consolidated into one checkout "cart" and will apply the combined shipping discount to your order total. Once a checkout has been completed, all subsequent transactions will be added to a new checkout "cart". If you use multiple online ID's, there is no way for us to combine those checkout items. Please remember that you still only have 10 days (from the transaction date) to complete checkout - otherwise all items in your checkout will be canceled, re-posted for sale, and will be submitted as a dispute.

Q: What is the measurement of this shoe in inches?
A: All items are stocked in our warehouse and not typically accessible to our service team for individual measurement. All available measurements will be noted by our receiving team and listed in our auction description.

Q: Can I buy this item instead of bidding on it?
A: In each of our auctions, there is a "Looking to Buy It Now?" image. By clicking on this image, you will open a new window displaying all available purchase options for the specific product you were looking at. If there is more than one item in stock, there will be an eBay store item with a Buy It Now available. If the only item available is an auction, it typically means it is the last available for that item - we do not close auctions to accommodate fixed price sales requests.

Q: How much is shipping for this item?
A: Shipping and handling rates are dependent upon the type of product as well as the shipping method you choose during checkout. Rates range from $10.95 for Standard Ground shipping of shoes / clothing to over $40.00 for International Priority shipping of larger goods. For exact s/h rates on your item(s), please refer to the description of each item.

Q: I live near Grapevinehill - Can I just pick up my item to avoid shipping fees?
A: Unfortunately, due to our lease agreement, since our warehouse is not a retail location, we cannot allow local pick-up.

Q: Can I bid if I live outside of the U.S.?
A: Please check the individual product listing for restrictions, as some product is specifically prohibited from being shipped internationally - and this WILL be noted in the description of the auction. If not specifically noted otherwise, Grapevinehill can now ship product to the following countries: Anguilla, Antigua, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, British Virgin Islands, Canada, Cayman Islands, Denmark, Dominica, Dominican Republic, Finland, France, Germany, Greenland, Hong Kong, Iceland, Ireland, Japan, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, US Virgin Islands. If your country is listed, welcome to Grapevinehill - we wish you good luck bidding!