Store policies:

First let me say an enormous and heartfelt *THANKS!*  to all of buyers who have made my little store such a wonderful success, especially those of you who return time after time. You have become almost like family! This little corner of the eBay universe is something very special to me, all because of the lovely people I serve. 

·        QUESTIONS & CONTACTS:

Reading the policies listed below should answer most any question you have about your purchase. If it doesn’t, don’t hesitate to email me through eBay My Messages. Use the Ask Seller a Question link.

I try to answer all email in 24 hours or less. If you don’t receive an answer, please try me again….we all know how unreliable email can be at times. I never just ‘don’t answer’, so if you have not heard back from me, it is a good bet I did not get your question.

It is rare for me to have an unhappy buyer, but if there is a problem with your order, please let me know immediately.  The most important thing to remember about buying on eBay is communication. If you don’t understand about shipping, how to use a product, or anything else, or if a package is lost or damaged, I am more than happy to assist you. However, leaving inappropriate neutral or negative feedback, low DSR’s, harassing or threatening me (or any other seller either), without allowing us the chance to make you happy is just downright wrong. Because I deal primarily with the Pagan/Wiccan community, I expect a higher standard, as you should expect from me.

·        BACK ORDERS & OUT OF STOCK ITEMS

I work hard to keep my inventory and listings as current as possible. However, there may occasionally be an item listed that is out of stock, or that is on backorder from a supplier. If this is the case, you will be given the option to wait on the item, exchange for something else, or be cheerfully refunded.

·        COMBINED SHIPPING:

Shipping is combined at the following rates: Shipping cost of heaviest/bulkiest item, plus $2 or stated shipping cost, whichever is less, for each additional item. Buy It Now only herbs, resins, jewelry, stickers, and incense ship free with additional items purchased. Please use the Request Total link under the Ask Seller a Question link to get a correct invoice. eBay/Paypal does not recognize ‘free’, so those invoicing tools will charge you for shipping, when items should ship free. The only way to get a correct total is by using the Request Total link.

An example:

A buyer purchases a mortar and pestle, a cauldron, and a chalice by auction, and uses Buy It Now on four different herbs, three oils, two packages of incense, and a pair of earrings. The shipping cost would be as follows: Full shipping cost for the cauldron (the heaviest item-about $6), and $2 each for the mortar and pestle and chalice. The rest of the items qulaify for FREE shipping. The total cost of shipping the order would be $10, a savings of nearly $20 on shipping.

Items can be combined to reduce shipping for 7 days.  

Items ordered together do not always ship together. I occasionally have items shipped directly from other crafters and businesses I work with. There will be a note on your packing slip that states “Ships Separately” if this is the case.

Shipping charges include the cost of shipping, packing materials, and other related costs. If you do not agree with the stated shipping cost on an item, then please refrain from buying or bidding. You will likely overpay your shipping charges if you do not use the Request Total as described above for multiple items. If this is the case, regrettably I cannot refund the excess. Again, please remember to use the Request Total if you have multiple items!

·        DOMESTIC SHIPPING:

I ship 2-3 times per week, generally on Monday and Thursday. Shipping notification will be sent by email once your package has shipped. If you do not receive a notification, please check your email spam filter, they often end up there.

The United States Postal Service does not offer tracking except for packages sent Express Overnight. If you are used to getting a delivery confirmation number from other sellers (this is not tracking-simply a confirmation that the item is shipped), please don’t look for that from your Beaded & Body Jewelry Etc purchase. I ship directly from my local post office, not through Paypal. This allows me to keep my shipping charges lower than most sellers, a benefit to my customers. 

There is optional United States Postal Service Insurance available on every order. If it does not show up as an option on your invoice, it is still available, just email and ask for it. Unfortunately, I cannot replace lost or broken items if you do not purchase the optional insurance. Once a package leaves the safety of my workroom, I am no longer responsible, regrettably, on how it is treated. I highly recommend insurance for all fragile items, including, but not limited to mirrors, all soapstone products, oil warmers, and others

Please be reasonable about receiving your items. If it has not arrived in 7-10 days from the day the shipping notification is received, then please email and let me know. The  Postal Service estimates on delivery time are highly inaccurate. Priority Mail can take up to five days, First Class up to seven days, depending on where you live. Media Mail takes 10 days or more.

Package must ship to verified Paypal/eBay shipping address. If the address is not correct, the package will probably be returned. If that is the case, additional shipping charges will be required to re-ship the package. For gift items or items shipped to another address, please fill that in when you checkout, not on Paypal payment.

·        INTERNATIONAL SHIPPING:

Please email for international shipping rates in advance if they are not listed for the item. Regrettably, no refunds will be issued for items that do not arrive through Airmail, or that are confiscated by Customs Authorities.  If you do not email for correct shipping charge, and pay the domestic rate, I will bill you for additional shipping. Your item will not ship until it the correct shipping is paid.

There is no free shipping on any international order. However, combining items into one shipment saves a significant amount on postage. All international shipments are calculated by weight, with only a nominal handling fee (generally about 50 cents).

International shipping can take up to four weeks, so please plan for that time frame if you are ordering a gift.

Please be familiar with your country's allowed/not allowed items! If Customs confiscates one or all of your items, the payment cannot be refunded.

·        PAYMENT OPTIONS:

Payment must be received within 7 days of first item purchased or won at auction, or unpaid item reminder will be automatically filed.  There are no exceptions to this policy.

eBay no longer allows money orders or cashier's checks as a payment option. Personal checks are not accepted. Please do not mail cash. eChecks are available in Paypal; items will be shipped when payment clears through Paypal. 

·        CUSTOM ORDERS:

Please ask if there is something you don't see-I have many lovely things that are not listed on eBay, and can create a listing just for you! Custom orders welcome. I am happy to answer as many questions as you can ask.