Buyer Security
At PremierAppliance.com, online data
security is a top concern. In order to give you
peace of mind you deserve, we have taken the
step to use only a 100% secure 128 bit
encrypted online ordering system for all online
sales and data information transfer.
PremierAppliance.com is scanned and checked
multiple times everyday by independent third
parties to make sure our data collection and
your data that is given is 100% secure. We have
earned the following seals of approval for our
security from third party companies listed
below.
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Payments
You can call our Order Department Toll Free at 1 866 458-2701 (Mon-Fri 9-4 CST)
Payment can also be accepted via PayPal, VISA, MasterCard, American Express, Discover, Money Order. Sorry, no personal checks can be accepted. Buyer is expected to contact seller within 3 days of auction close with method of payment. Payment expected within 10 days or item will be re-listed and seller will file Non-Paying Bidder Alert with eBay. Sorry, we cannot accept any non US money orders. (No Canadian money orders, sorry)
At PremierAppliance.com we pride ourselves with our email communication with all of our customers. We will communicate with you each step of the way via your eBay registered email address, beginning with your questions, winning bidder notification, payment instructions and order update.
Please be sure to set up any blocking software you have installed to accept messages from our PremierOrders1@aol.com address so that we may communicate effectively about your about your questions or order update.
We always answer every email, so please check your SPAM or Bulk Mail folders for our messages if you do not see an email from us shortly after your question or the close of the auction.
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Shipping
Buyer is to pay shipping and handling of amount stated in the listing. Because we want every item that we send out to arrive to safely, we insure every item that leaves our warehouse at our own expense. We can only ship UPS ground.
After your payment you might receive a UPS tracking number, that does not mean the item has left our warehouse yet. Please be aware it may take up to 6 to 10 business days for your order to arrive. The UPS tracking number will become active at some time during the 6-10 day period
Please call us toll free at 1 866-458-2701 if you have any questions, we are here to help!
Sorry, we cannot ship internationally (except Canada) or to APO and PO Boxes. Please note that we do not ship outside the contiguous United States (No shipments to Hawaii, Alaska, Puerto Rico, etc). Only Tennessee residents will be charged state sales tax. Unless otherwise stated, our Canadian customers will only be charged a shipping rate of $30 but there are Canadian taxes or surcharges that may apply to your purchase. If you are having the item shipped outside the USA, please do not purchase unless you are willing to pay the extra tax or surcharge. We do not collect or receive any of the money and there is no way for us to know how much you will be charged, it is totally beyond our control. Please note, we cannot pay or be responsible for any additional taxes or fees that may be charged for delivery outside the US. Unfortunately, our Canadian customers do not qualify for free shipping promotions. Sorry, we cannot accept any non US money orders. (No Canadian money orders, sorry)
Canadian customers can call 1-901-252-3220 if you have any questions, we are here to help!
This map shows how many business days it should take for your item to arrive after your payment has cleared and the item has left our building. During the Holiday season (Nov 1 - Dec 24) shipping times naturally take longer
Please note some items ship directly from the manufacturer, not our warehouse. This may increase or decrease your shipping time.
Please call us toll free at 1 866-458-2701 if you have any questions, we are here to help!
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Returns
At PremierAppliance.com we want to make purchasing on the Internet as easy and comfortable as possible. 100% customer satisfaction is our goal for all our customers. On rare occasions and despite our best efforts, an item might turn out to be defective. In the very unlikely event you receive a defective product we ask you to remember that we do not manufacture these products, we simply market them in the U.S. for the manufacturers and factories. With that in mind, we will do whatever it takes to help you achieve 100% satisfaction.
The first step is to email us to request a Return Authorization. In order to speed up the process, please include what is wrong with the unit, your name, full address, model number, receipt number and how you paid for the item. We will gladly ship you a replacement unit or give you a refund. Due to the size and activity of our warehouse, we cannot accept nor be responsible for items and shipping charges if the item is shipped to us without a prior consent and a Return Authorization number. Please ship the item to us prepaid and then email us the tracking number at PremierOrders1@aol.com. Giving us your tracking number will make the refund process much quicker for you, because of the size of our warehouse.
Please make sure all original paperwork, box, warranties and accessories are intact and with the unit so we can issue a refund (excluding any shipping costs). If the item was bought with a free shipping promotion, then the actual shipping will be deducted from the refund. The only items that have a restocking fee are items that are not shipped by our warehouse and the restocking fee is clearly marked on each listing.
Please make sure to write your RA number clearly on the box. Refunds are issued an average of 7 business days after the checking in of your returned product. After we issue the refund, it is up to your bank to post the credit on your account in a timely manner, PayPal credits take 24 hours or less in most cases. If you have any questions or concerns please email us at PremierOrders1@aol.com, we are here to help!
We always answer every email, so please check your SPAM or Bulk Mail folders for our messages if you do not see an email from us shortly after your question or the close of the auction.
Thank you for shopping at PremierAppliance.com!
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