All timepieces purchased from TheWatchery on eBay (exceptions apply, see below.) may be returned in their original, unused condition for a full refund of the purchase price** (minus our actual shipping costs**) or store credit for an exchange. All original factory tape, plastic protectors and stickers must be intact and never removed. All shipping and handling costs in connection with returns are the responsibility of the customer. If you would like to return a watch please contact us for the mailing address. In order to process your return, you must include our return form.

Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time. Once the watch is worn or sized (and even if it is unworn but the plastics/tags have been removed) we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We will not replace or refund a watch once it has been worn (or the plastics/tags have been removed). We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.

Please note:

1. All returns must have a pre-assigned Return Authorization No. (RA#) from The Watchery. Please contact us prior to your return for your RA#. This number must be boldly displayed on the outside of the box. A watch returned without a pre-assigned RA# clearly written on the outside of the box will be refused.
2. All products must be returned in their original unworn condition (with the the bracelet, strap or clasp never sized) including packaging, manuals, protective tape/plastics & hanging tags fully intact and never removed from the watch.
3. The order must be returned within 30 days from the date of delivery. If the watch is a gift and you are in need of an extension please contact us prior to purchasing.
4. Returns will be credited in full minus the actual shipping cost**
5. Credit will be issued in the same form as payment received.
6. Returns must be shipped via prepaid insured traceable delivery (for e.g. UPS or FedEx) Please note: FedEx does not insure watches valued above $500. If your watch is valued above that amount please use an alternate shipping method.
7. The tracking number for your return must be emailed to us upon shipment.

*We do not accept returns on watches that are marked FINAL SALE.
*All international orders are final sale.
**Actual overnight shipping costs will be deducted (for domestic orders). If our shipping costs exceed $49.95 (for international orders), the actual cost will be deducted.

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WARRANTY

Since we are wholesalers, and not authorized dealers, the manufacturer's warranty that is included in the box is not endorsed by an authorized retailer. We therefore honor the original factory warranty terms and conditions for two years from the date of purchase. Our watch repairmen are very experienced with watches worth up to and even more than $100,000. Should there ever be a problem with you watch, we do our best to repair it as quickly as possible.

TheWatchery on ebay provides warranty coverage of two years from the date of purchase on all of its brand name watches. Our warranty covers the watch movement and battery replacement for the time period stated and excludes: watch case, watch bracelet, straps, crown/stem, crystal/glass, finishes, damage caused by excessive wear and tear and/or physical/accidental abuse, and damage resulting from wear under conditions exceeding the watch manufacturer's water resistance limitations. All shipping and handling costs in connection with warranty service are the responsibility of the customer. This warranty is valid only at TheWatchery. Improper repair or warranty service performed by someone other than TheWatchery will void this warranty. TheWatchery disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this watch, including merchantability or fitness for a particular purpose. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. Shipping & insurance costs for warranty returns to The Watchery must be covered by the customer. All watches should be sent to TheWatchery’s service department (contact us for the address) by prepaid insured traceable mail courier. The tracking number for your return must be emailed to us upon shipment. All warranty returns must have a Return Authorization No. (RA#). Please contact us prior to your return for the RA#. This number must be boldly displayed on the outside of the box. A watch returned without an RA# will be refused. In order to process your repair you must include our repair form.

Please note: Please make sure to inspect your watch as soon as you receive it. Before wearing or removing any tags or factory tape, check over the watch to see that it is in perfect working order, with no blemishes. All our watches are 100% brand new and should keep accurate time. Once the watch is worn or sized (and even if it is unworn but the plastics/tags have been removed) we cannot accept a return of the watch. If, after wearing or sizing your watch, you notice that there is a mechanical problem, we will do our best to repair it under our warranty. We will not replace or refund a watch once it has been worn (or the plastics/tags have been removed). We will not accept the return of any watch that has been worn or sized under the premise that it was received that way. It is the buyer's responsibility to inspect the watch upon receipt to ensure that it is in perfect working order, before wearing.

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TAXES

All items shipped within the state of New York ONLY will be charged 8.625% sales tax.
Sales tax is NOT applicable on orders shipped anywhere outside of New York State.

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WATCH SIZING

If you have ordered a watch with a metal bracelet, there is a good chance you will have to have one or more links removed to fit your wrist properly. It is best for this to be done while the wearer is present so that the watchmaker can see the shape of your wrist to determine which links to remove. That is why we do not size watches before shipping.

We suggest you take your watch to a reputable local jeweler for sizing. Expect to pay a nominal fee for this service. Do not attempt to size your own watch! You may damage or scratch the watch and bracelet. The liability is yours - TheWatchery will not accept a scratched or damaged watch for return.

Please note: after the links are removed, keep the extra ones! Occasionally, a watch bracelet may break and it is a lot easier (and cheaper) to have the bracelet repaired with your own links than ordering and shipping new ones.

Once you have your watch sized, you may NOT return it for a refund or exchange.

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HOURS OF OPERATION

Monday - Thursday: 9:00am - 6:00pm EST
Friday: 9:00am - 1:00pm EST
Saturday - Sunday: Closed

Please note: You can always try to call or email any other time
as we are sometimes in on weekends and during night hours.

Provided that the watch is in stock, we do our best to make sure that all orders placed (and verified) at TheWatchery before 3:00 PM EST (Monday-Thursday) and before 11:00 AM EST (Fridays) are shipped the same day via UPS or FedEx and are fully insured in transit. You will be supplied with a tracking number upon shipment of your order. For your security, all orders are shipped signature required. Please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address.

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QUESTIONS? CONTACT US!