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Q. When
can I expect to receive feedback? Our feedback
is generated through our Auction Management service. The auto generation
does not provide feedback until the transaction is complete. That means
that the item has been paid for, shipped, received, and positive feedback
has been left for us. At that time, your EBay user id is picked up through
the system and positive feedback will be left for you automatically. If for
some reason you do not want to receive feedback from us, please do not
leave any feedback for us. If you choose to leave us negative feedback
before attempting to resolve any problems, we will accept this as final
resolution to the matter.
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Q. contacting our office? Our normal business hours are Monday through Friday 9AM
to 5PM eastern standard time. We are not open on Holidays. However you are
always welcome to shop online at our online store or eBay 24 hours a day
7days a week, and all Holidays. Emails will be answered in the order of
which they are received and usually answered within 48 hrs.
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Q.
general questions? Please use our customer service email for questions about products, policies, order status,
order changes, returns and exchanges or help with using our web site.
We love offering our opinion
and helping you find the right outfit or gift, the right shoes to go with a
mini-skirt, or shorts to go with a top. Need help picking out the right
size or the perfect gift for your wife or girlfriend? Let us know!
We also love to hear from our
customers about their experience with VII. Please send all comments and/or
suggestions as well.
Solicitations: Please click here for all non-customer service related inquiries,
including business proposals and solicitations.
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Q.
I have a question about my order? Please email us for questions about, order status, order changes,
returns, exchanges, billing questions, or help checking out. We love
offering our sales expertise and helping you find the best solution for any
complication you may encounter. Need help picking out the right size or the
perfect gift for your wife or girlfriend? Let us know! We also love to hear
from our customers about their experience with VII. Please send all
comments and/or suggestions as well. Solicitations: Please click here for all non-customer service related inquiries,
including business proposals and solicitations.
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Q. who should I ask about my exchange/return/refund?
Please email us for questions about, order status, order changes,
returns, exchanges, billing questions, subscription questions, or help
checking out.
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Q. who should I send my authorized
return to? Ship to: VII
Returns, 332-140 Village Rd.
#139, Westminster,
M.D. 21157
Be sure to take the three steps to returning with RA # before
mailing your package.
STEP ONE
You MUST include your RA # in
your package.
TIP: if you include an
additional written RA# on the outside of your package the return will be
much easier, therefore making processing quicker, although it is not necessary.
STEP TWO
You MUST include one or more of
the following in your package:
1. A copy of your original
packing slip
2. A copy of your order
confirmation email
3. The name and address of the original purchaser
4. EBay item number and userid
STEP THREE
Ship the package to:
Viiolet Eyes Returns
332-140 Village Rd, Suite 139
Westminster, MD 21157
Tip: Your local post office (in the U.S. only) provides
free boxes and envelopes if you use Priority Mail, but for packages of 11
ounces or less, First Class postage is cheaper and for packages of 2 pounds
or more, you might find Parcel Post to be a better value. Also, you can
usually reuse the container in which you received your order. For example,
if you received your order in a plastic envelope, it can sometimes be
turned inside out and then sealed with a piece of tape. Similarly, if you
received your order in a box, you can reuse it as long as any old postage
or address labels are covered or crossed out. Most returns are processed
within 1-2 weeks after being received, but please allow up to 30 business
days.
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Q. Where is my package?
You should have received a shipping confirmation email
from us the day your order was shipped. If you have not received this
email, please let us know and we will resend the email.
If your order was shipped via
the United States Postal Service's Priority Mail, you should receive it
within 5 Business Days from date of shipment. If it has been longer than 5
days, please check with your local Post Office to see if they are holding
the package for you. Many Postal workers do not feel comfortable leaving
packages when no one is home and may have left a pick up notice in your
mail box
If your order was shipped via
the United Parcel Service, a tracking number is included in your shipping
confirmation email. Please go to the UPS Package Tracking page to view your
package's status.
Note: there are no tracking
numbers for Postal Service Packages, only delivery confirmations.
In the unlikely and unfortunate
event your package has been lost, please be patient. Our number one
priority is to ensure customer satisfaction. Please contact us if you feel your package is delayed or may be lost.
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Q.Why Is my item on backorder? All items are IN-STOCK at the time of listing!!
However, due to extremely popular demand at eBay, our web-store,
and our boutique certain items may not be readily available. These
items will be shipped immediately upon arrival in finished goods.
Please allow 4-6 weeks for delivery. Our goal is to provide each of our
valued customers’ total satisfaction with each purchase. We
are sorry that this occasion exists but it does, and we can not help it
when it happens.
We have no control over an item
on backorder. We are a retailer. Our manufacturing companies have separate
inventory schedules. When we run out of a product we order more from the
manufacturer. If the manufacturer has the item in stock, the wait is
usually less than two weeks. If the manufacturer is also out of stock, the
wait can be several weeks to several months.
We appreciate your patience and
your business.
When this certain rare
situation arises we will email you within 1 week to notify of the
situation, offer our apologies to you and the following three
alternative options:
1 .Full amount of
purchase refunded to you immediately.
2. If you ordered more than one
item at the time of purchase, we can send you a partial order until y our
other item(s) are available. We will then ship your backordered item(s)
with no freight charges.
3. You can wait and your item
(s) will ship on or before the estimated shipping date
stated below.
*You may cancel backorders at
any time by contacting us.
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