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If you have any questions please email us at ebay@E14k.com
If using PayPal be sure you know the correct total price with shipping options
tax, sizing, etc. If you need to specify "options" we
recommend the "credit card" link above.
Incorrect PayPal payments will delay your order! Be sure to include ebay item numbers with your payment. THANKS!
M.O. & Checks... please send to the
address below
Personal Checks- allow 3 weeks for mail, check clearance, & return shipping.
Click Here to
Print an order form
CLICK HERE to see all our Current Auctions w/ pictures
We are a manufacturing & internet mail order business located near Orlando, Florida. Although we specialize in Custom Designing we offer a full range of services including: Fine Jewelry in 14k Gold & Sterling Silver, Jewelry & Watch Repairs, Custom work, Casting & Wax modeling. We have been in business over 30 Years.
Unless otherwise specified most rings are: Ladies Size 6, Mens Size 10... 14k Gold Sizing charges are $10 (within 2 sizes).
RETURNS
Stock items are returnable (less shipping & sizing
charges). Returns must be authorized within 7 days and shipped back to
us promptly. Sized rings will be charged a 10% restocking / resizing fee.
Items not returned in new, (un-worn) condition will be charged $10.00
cleaning, polishing, restocking fees. If you have doubts about the suitability
of an item, please order it in the stock or "no preference" size.
All items can easily be sized by a local jeweler. Returns must be
authorized within 7 days from the time you receive your package (we will
issue an authorization number upon request). Late returns may also be subject
to restocking fees. Orders/returns for multiple items may be subject to
restocking fees. Mounted or sized Platinum rings are not returnable.
Special orders & custom jobs are not returnable.
EXCHANGES
Stock items are exchangeable (less shipping & sizing charges).
Exchanges must be authorized within 7 days and shipped back to us promptly.
Exchanged items are not subject to the 10% restocking fee on sized items.
Items not returned in new, (un-worn) condition will be charged $10.00
cleaning, polishing, fees. Late exchanges may also be subject to restocking
fees.
STONES WARRANTY
Our Russian CZs are covered by a Lifetime Guarantee to retain
their original brilliance and luster and against cracking or chipping under
normal wear. In the unlikely event this should ever happen, Jewelers Studio will
provide a replacement gem at no charge to the original purchaser.
All on line orders are processed on a secure server with the newest SSL encryption. To process your order we will need the following information: Item ordered- Name (as shown on credit card)- Address for UPS shipping (no P.O. boxes)- Credit Card billing address & zip code (if different)- Phone number- Email address.
SHIPPING INFO & TIMES
Most in stock items are processed & shipped
within 2 business days (usually 1 day). Items that require sizing or any special requests can take
another 2-5 days, although sizing is usually done in 1-2 days. Occasional
items in other than standard finger sizes or gold color can take longer.
Platinum items requiring sizing or special requests can take up to 1-3 weeks. If you need an item for a specific
date or occasion please let us know & we'll make every effort to to
have it for you on time (be sure to choose
an appropriate shipping option to meet your time frame). Personal
checks allow a minimum of 3 weeks for mail, check clearance (10 days) & return
shipping. For combined shipping items must be paid for at the same time.
DOMESTIC SHIPPING
Standard shipping in the continental USA is via UPS which takes 3-6
business days depending on your distance from Florida for $7.95. We need
a physical address for shipping, UPS does not ship to PO Boxes. Upgrading
shipping costs are $19.95 (UPS 2-3 day) $34.95 (UPS Next Day Air). Once your purchased items are shipped, a UPS tracking number will be sent to
you via e-mail.
INTERNATIONAL SHIPPING
International packages are shipped once every 2 weeks and may take an
additional 2 weeks for delivery. We ship to the following countries for
$29.95.
Canada packages should arrive within approx 2-3 weeks of order. Canada shipping is $20.00.
International customers are responsible for customs and duties fees.
Alaska, Hawaii, Puerto Rico, & APO are
shipped out once a week & take 2-3 more days for delivery.
Lost/Late Packages:
To insure that you will receive your product on time, please be sure to
provide us with a correct "ship to" address. Please double and
triple check your shipping address before you complete and finalize your
purchase.
We cannot be held responsible for delays incurred by UPS as it is beyond our
control.
Incorrect or Invalid Address:
Packages lost due to incorrect address information are the responsibility of
the customer. We cannot be held responsible for lost packages due to incorrect
address information.
There is a $10.00 UPS service charge for packages that have had address
changes. If a shipment is returned to us due to wrong or invalid address, we
will make every effort to contact you and arrange for a subsequent shipment,
to a corrected address. Such shipments will be subject to additional
shipping and handling charges.
CLICK HERE to see all our Current Auctions w/ pictures
Our most recent feedback
Click Here to view all our itemized feedback
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