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Frequently Asked Questions: Click on link below to answers to common FAQ

1. How much is shipping and handling?

2. I just won an auction and I need an invoice?

3. My credit card was charged multiple times

4. I won several auctions and I need a combined invoice.

5. I am trying to pay for my order and it says "checkout expired or disabled"

6. I ordered the wrong item or I accidentally show 2 or more of same item won

7. I would like to cancel my transaction or i did not bid on this item

8. I want to pay with paypal, what is your paypal email address?

9. I want to pay with money order, what is your mailing address?

10. Have you received my money order yet?

11. I have not received my item, when did it ship?

12. Will you ship to an alternate address then I have listed with ebay?

13. I made a mistake on where I want my item shipped?

14. My invoice amount for shipping does not match the amount listed on auction page?

15. What is your return Policy?

16. My item is defective?

17. I received the wrong item?

18. I would like feedback for my transaction?

19. Will this game work on my game system?

20. My game has yet to arrive, how do I file a claim?

21. How do I contact you?

How much is shipping and handling?

Shipping and handling charges are very clearly specified on each and every auction page. We offer 6 different shipping and handling option for domestic shipments so please be sure to choose the appropriate one that fits your needs for time of delivery and price.  We charge the same amount per item for the budget shipping option and we do offer discounts when buyer upgrades to a faster shipping method.

I just won an auction and I need an invoice?

Our system will allow you to generate your own invoice. There is no need to email us or wait for us and all one needs to do is use our checkout now button located on every auction page. For multiple item orders you can use the checkout now link on any of your winning auction pages. ebay's checkout now button will also direct you to our checkout. Once in our checkout you can select the payment option and shipping option you desire. If you are paying with paypal, select paypal and it will re-direct you to the paypal site to pay. If paying by credit card select the appropriate credit card and input your address exactly as it appears on the billing statement for the credit card. If it is not a 100% match our systems fraud detection will reject it. Also you must ship item to the credit card billing address or it will be rejected.

My credit card was charged multiple times.

This is not true and the clerk you speak to at your credit card company is usually an out sourced employee who is in a third world country. Because of our fraud detection our system will reject any credit card where the billing address and shipping address is not the same. The billing address also must 100% match the address on your credit card statement. So if you think you were charged multiple times it is not true. They will appear as a pending charge and this charge will drop because our system will never put through an actual charge because of the address verification failure and these pending charges will eventually drop off. If you were successful getting item paid you would have immediately received a paid receipt from us .

I won several auctions and I need a combined invoice.

Our system will automatically consolidate all your winning items if you bought them all from one user ID, and all were listed in the same currency. ebay and paypal cannot combine orders bought from multiple user ID's or items bought that were listed in different currencies. To obtain your consolidated invoice, please use the checkout now link located on any auction page of an item you won.

I am trying to pay for my order and it says "checkout expired or disabled".

When you win an auction or buy an item our checkout system will automatically send you an invoice and will consolidate multiple item into one combined invoice. See invoicing section above for more details. We allow a maximum of 7 days from the first item purchased for buyers to pay for items. We allow 7 days only because ebay mandates this. If we had our say we would allow no more then 3 business days. Anyway after 7 days the checkout will automatically close and unpaid item strikes will be filed on ebay. we cannot or will not re-open checkout once it is expired. at this point in time we would have already sent buyers 3 emails notices informing them of this procedure and items would have been re-listed for sale . Please do not contact us if checkout expired or is disabled because we cannot do anything for you.

I ordered the wrong item or I accidentally show 2 or more of same item won.

As per ebay stated rules and policies which all buyers acknowledged understanding of an acceptance of when they first registered on ebay all bids are binding contracts and cannot be cancelled.

Now ebay customer service reps will often tell ebay buyers to contact sellers ask ask for a mutual withdrawal of sale. What they usually fail to tell buyers is this is totally optional for sellers and if accepted it is a time consuming manual task and seller loses money in the form of no listing fees are reimbursed and again it is a manual task and time consuming. Plus ebay system does not allow for a seller simply to close sale and it requires buyers acceptance after it is requested, so we now would be dependent on buyers following through and we will not take this chance as it would have to be manually tracked. So please do not contact us asking for a mutual withdrawal of sale as we never will accept this option.

Anyway if you bought 2 or more of the same item, or bought an item you no longer desire or simply made a mistake please do not contact us or email us as there is nothing we can do about it.

However in these cases we will allow buyers to switch items out for one of equal or lesser value. Please look through our other items for sale and when you find an item you desire here is what you will need to do. In our checkout system there is a notes section where buyer can leave us a note. The notes section is in the same area as you input your name and address. Here leave us a note to switch out item for another desired item or item  of equal or lesser value and we will accommodate you. You do this in our checkout systems notes section and not in the paypal notes section. we do not read or even see notes left in paypal or ebay systems, only our checkout system so be certain you leave this note in our system.

Bottom line if you won item you will need to pay for every item won or our system will automatically file unpaid item strikes with ebay and there is no exceptions to our policy except for one stated above where we allow you to swap item for another.

I would like to cancel my transaction or i did not bid on this item.

As per ebay stated rules and policies which all buyers acknowledged understanding of an acceptance of when they first registered on ebay all bids are binding contracts and cannot be cancelled. This is no such things as mistakes on ebay or canceling an item. e

Now ebay customer service reps will often tell ebay buyers to contact sellers ask ask for a mutual withdrawal of sale. What they usually fail to tell buyers is this is totally optional for sellers and if accepted it is a time consuming manual task and seller loses money in the form of no listing fees are reimbursed and again it is a manual task and time consuming. Plus ebay system does not allow for a seller simply to close sale and it requires buyers acceptance after it is requested, so we now would be dependent on buyers following through and we will not take this chance as it would have to be manually tracked. So please do not contact us asking for a mutual withdrawal of sale as we never will accept this option.

However in these cases we will allow buyers to switch items out for one of equal or lesser value. Please look through our other items for sale and when you find an item you desire here is what you will need to do. In our checkout system there is a notes section where buyer can leave us a note. The notes section is in the same area as you input your name and address. Here leave us a note to switch out item for another desired item or item  of equal or lesser value and we will accommodate you. You do this in our checkout systems notes section and not in the paypal notes section. we do not read or even see notes left in paypal or ebay systems, only our checkout system so be certain you leave this note in our system.

Bottom line if you won item you will need to pay for every item won or our system will automatically file unpaid item strikes with ebay and there is no exceptions to our policy except for one stated above where we allow you to swap item for another.

I want to pay with paypal, what is your paypal email address?

We have only one way for buyers to pay with paypal, and that is the buyer must go through our checkout system using the checkout now link located on every auction page or use eBay's pay now button. Then select paypal as your payment option and it will redirect you to the paypal site to pay. Contrary to what some buyers claim we are authorized by ebay to use this re-direct and we are not asking buyers to do anything that is un-secure or not approved by ebay. You still are paying through the paypal site. If you have concerns contact ebay live support or paypal and tell them seller 1busyman is using channel advisor re-direct.

I want to pay with money order, what is your mailing address?

ebay has banned money orders as a form of payment. Direct all questions regarding money orders to ebay.  

Have you received my money order yet?

ebay has banned money orders as a form of payment. Direct all questions regarding money orders to ebay.  

I have not received my item, when did it ship?

We always ship items the next business day. business days are Monday through Friday excluding holidays and weekends. We send out shipping notices for every order shipped, so if you have not heard from us this means you have a different email address registered on ebay then you are currently using or the email went to your spam/junk mail folder. Please only contact us after 20 days for missing items to USA and 30 days International. Tracking numbers are uploaded to the order pages every few days and you can obtain these tracking numbers there and a link is provided with the shipping notices we send. Please do not email or contact us to ask for us to re-send tracking numbers as we will not respond unless it has been at least 20 days since orders have shipped. Also tracking numbers are only provided for orders shipped to the USA and none are provided for International shipments

Will you ship to an alternate address then I have listed with ebay?

We will only ship to a paypal confirmed address. this is ebay and paypal rules not ours. If you have an issue with this contact paypal at 1-888-221-1161.

I made a mistake on where I want my item shipped?

We have to ship games where buyer has indicated in our checkout system. Our system is totally automated where as soon as buyer pays a shipping ticket prints with postage, order #, sku name etc. Our system obviously assumes buyer provides us with a correct address. We do not and cannot change ship to addresses after payment is made, we do not refer to any notes left in the paypal payment notes section, and we cannot refer to separate emails regarding this. Once your order is paid it cannot be altered or changed in any way, shape or form.

My invoice amount for shipping does not match the amount listed on auction page?

Shipping and handling charges are very clearly specified on each and every auction page. We offer 6 different shipping and handling option for domestic shipments so please be sure to choose the appropriate one that fits your needs for time of delivery and price.  We charge the same amount per item for the budget shipping option and we do offer discounts when buyer upgrades to a faster shipping method.

What is your return policy?

All items are eligible to receive or fully guaranteed damage and loss protection for 30 days from purchase date. We do extend the 30 day period during the Holiday season so anything purchased after November 15 is guaranteed up to 10 days after Christmas. For defective items we will gladly exchange them for the exact same item only. The customer must sent us back the defective item, and we will then send out a replacement item.  For non defective exchanges or refunds, we will gladly accept an item for return if sent back unopened in its original condition. If customer did not choose a shipping method (any method except budget or free shipping) that includes our defective item protection, the manufacturers warranty applies.

We will only make refunds via paypal or credit card (electronic payment refunds only) and only for the bid price of merchandise and not shipping and handling and insurance fees. There is a minimum service charge of $7.00 on all returned items so if you paid less then $7.00 shipping and insurance charges a $7.00 minimum service charge will apply.

In instances where we sent the customer a wrong item in error, our policy is to have customer send us back wrong item. Once received we will send out correct item and reimburse customer for return postage at the USPS 1st class mail rate. We do not take back opened games period unless they are defective, if we shipped the wrong game in error and you opened it you now bought it. We have no choice in this regard due to software copyright laws. In instances where customer bought a game not compatible with their game system, the above rules and policies also apply. We clearly state game compatibility on each item page and if you bought a game that does not work for your region, you own it as there are no returns due to buyer making mistake and not reading or understanding.

I would like feedback for my transaction?

Our system is totally automated and it will automatically leave positive feedback as soon as item is paid for.

I received the wrong item?

We apologize if our packers shipped the wrong item. Please ship the item back to the return address on the package and include the ebay item # or our order # with return and correct game needed. We will reimburse buyers for the calculated 1st class postage rate they would pay to ship item back. Reimbursement will be made using the same method buyer paid for item originally. When item is received back the correct item will ship same day. There is no need to contact us or email us if you received an incorrect item, simply follow instructions above and we will gladly remedy the problem.

Will this game work on my game system?

In the USA we have what is called NTSC games. NTSC games are compatible only with NTSC systems which are generally systems sold in the USA,  Canada, and South America. However Gameboy advance, gameboy Advance SP (GBA-SP) Nintendo DS,  and Sony PSP are non region specific and these games will work on any system worldwide. As stated on auction page, Our games are NTSC Region coded for USA, Canada and Latin America. No returns on games bought incompatible for your region. However we cannot guarantee compatibility for any item outside of North or South America.

My game has yet to arrive, how do I file a claim?

Most items shipped within the USA will arrive within 3-7 days, or 15-20 days depending on shipping method chosen. Understand though the USPS offers no guarantees on shipping times even for priority mail or express mail, and we do not control shipping times. We show customers the estimated delivery times that are provided to us by USPS. We cannot file claims for USA shipped item until 30 days have passed and International items until 45 days have passed This is not unusual and is the time frame also used by USPS. We have seen numerous times USA mail take 2-3 weeks to arrive, even mail sent priority class. International items generally arrive within 7-14 days. However we have consistently seen items to Canada take 3-4 weeks, because of the slow process for items to clear customs in Canada. Also we do not insure items to Mexico as the theft rate there is to high and items are not insurable to Mexico.

We always ship items the next business day. business days are Monday through Friday excluding holidays and weekends. We send out shipping notices for every order shipped, so if you have not heard from us this means you have a different email address registered on ebay then you are currently using or the email went to your spam/junk mail folder. Tracking numbers are uploaded to the order pages every few days and you can obtain these tracking numbers there and a link is provided with the shipping notices we send. Please do not email or contact us to ask for us to re-send tracking numbers as we will not respond unless it has been at least 20 days since orders have shipped. Also tracking numbers are only provided for orders shipped to the USA and none are provided for International shipments.

How do I contact you?

The best and only way to contact us is to use the link by clicking on the image below. We ask all buyers to read to see if your question is answered above. We get over 500 emails daily to our ebay in box, hence this is why we delete every incoming email sent through ebay or to our ebay registered email because it is impossible for us to read and reply to every email, especially because 98% of these emails are unnecessary. If you have a "real issue' with your order and you have paid for your order, then use the image below to send an email to our high priority customer service email address.

Please do not send us emails telling us things like

I will pay in a few days or i am out of town. Please only contact us if there is an issue with your paid order. Also be sure to include ebay item # or our checkout order # with any and all correspondence

 

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