Our 250,000 sq. ft. distribution facility is centrally located 2 miles from the Cincinnati/Northern Kentucky International Airport, near all major shipping company hubs. All orders are shipped directly to you from this facility in a timely manner.

To instantly calculate the EXACT shipping cost to your location, look for this button in the right column on all of our listings. UPS is our preferred carrier for small shipments. For quantity orders, it may be more cost effective to use a freight-forwarding company such as DHL or Roadway. Please contact us for a shipping quote.

Pay by Credit Card: - - -
We accept American Express, Discover, Mastercard and Visa. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Pay by Personal Check, Money Order, or Cashiers Check:
Personal Checks usually take no more than 5 days to clear, but they can take up to 20 Business Days to process at times. Money Orders and Cashiers Checks process immediately. Your order will be processed upon receipt of your Payment.

Pay by Purchase Order:
Your order will be processed upon receipt of your Purchase Order. Fax your Purchase Order to: 510-665-6406 or Send your Purchase Order to:

The AVMall eBay Store
901 Parker St.
Berkeley, CA 94710

Purchase Order Policy:

• Purchase orders will be accepted by credit approved businesses, educational institutions and government agencies.
• Orders will be shipped after purchase order has been received and approved.
• Additional credit references may be requested.
• Payment terms: Net 30
• All returned checks are subject to a $20.00 Fee.

Safe Technology
We use the latest in security methods to protect any information you send us. All information sent to us is protected by secure server software (SSL) encryption, which means that your personal information is encrypted so it can not be read as the information travels across the Internet.

At The AVMall we are committed to nothing short of excellence regarding the support we provide to all our customers before, during, and after the sale. Please read the information below regarding the proper handling of your new equipment.

Receiving Your Order
When you receive your order, please follow these guidelines:

• Carefully unpack and inspect all merchandise, taking care not to damage the original packaging.
• Do not fill out the manufacturer's warranty card until you are satisfied. We will not accept returns of merchandise with completed warranty cards or damaged or missing collateral material.
• Do not throw away any of the packaging materials, such as boxes, instructions, inserts, bags, etc., until you are sure you want to keep the equipment.
• Keep The AVMall Packing Slip with your important records.
• Read all instruction manuals before testing your equipment.

Returning Merchandise
If there are any problems with your order and it is necessary to return merchandise, please follow the instructions below.

• Return Period
  The AVMall extends a 10-day customer satisfaction guarantee on all unopened and unused equipment. Goods that have been used or opened, and cannot be sold as new, will be charged a 15% restocking fee at our option of taking the product back.

• Steps to Take
  If you need to return merchandise to The AVMall:
  • Step #1: Notify our Customer Service Department and request a return authorization number.
  • Step #2: Returns must be in brand new, mint condition, in the original, undamaged manufacturer's packaging including all packaging materials,such as instruction booklets, inserts, bags, cables, connectors and the original unfilled warranty card. (If damage occurred during transit, do not throw away the packaging.
  • Step #3: If damage occurred during transit, do not throw away the packaging. Contact the carrier for inspection and file a claim with them.)

• When returning merchandise, you must include:
  • A photocopy of your original invoice
  • A brief note explaining the reason for the return.
  • Request for a refund or an exchange. (This is in addition to the information given to the customer representative when you called to request approval.)
  • When returning items, they must be sent freight prepaid. Returns sent C.O.D. or "shipping charges collect" will be refused.
  • Credit will be given only for items that we receive and inspect. Be sure that you insure your return shipment, to avoid any complications.
  • All returns that do not meet the terms of The AVMall return policy outlined on your receipt will be subject to a minimum 15% restocking charge, if accepted. For any questions about a return, please contact Customer Service.

• Please send the package to:
  • The AVMall eBay Store Returns
    901 Parker St.
    Berkeley, CA 94710

Warranties
Items sold by The AVMall are covered by a manufacturer's warranty. When the item has a manufacturer's warranty, and the warranty period has expired calls for service or repairs should be referred directly to the manufacturer or their authorized service centers.