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Creative Auto Designs Inc
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Maintained by:
creative_auto_designs ( 2116 )    
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We specialize in high-quality aftermarket ground effects and aerodynamics for imports, domestics, and european cars, trucks, and SUVs. Our inventory includes over 6,000 fiberglass, poly-urethane, and carbon fiber bumpers and body kits; spoilers, wings, hoods, fenders, hood scoops, lips, etc.
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Questions or concerns? Please contact us!
CAD Support Team
877-250-2424 (toll-free order line)
702-974-9582 (fax line)
sales@creativeautoonline.com
Terms & Conditions of sale (must read!!!)
SHIPPING DAMAGES
Please read the following shipping damage policies very thoroughly. Failure to adhere to the shipping policies will result in CAD being unable to file the damage claim on the customer's behalf. The customer will then be responsible for filing the claim on their own (can take 4-8 weeks depending on the carrier). All orders are inspected before boxing/shipping so any noticeable damage at the time of delivery will be the result of shipping. Please note that all packages damaged in transit will be replaced with a replacement part. Any cancellation requests due to shipping damages will be assessed as a regular return and subject to any applicable cancellation fees.
When the package arrives, please make sure to thoroughly inspect the box and its contents for any major damage to the parts BEFORE signing. If you do find damage***, please physically write “Damaged” on the delivery bill and NOTE THE SPECIFIC PART(S) THAT HAVE BEEN DAMAGED. Additionally, have the driver sign it as well. You will then accept the shipment as is, and notify us within 24 hours in order for us to file a claim on your behalf. We may ask for pictures to verify damage has occurred. In the instance major damage has occurred, we will file a damage claim and ship you new parts as soon as they are available. If minor damage has occurred, we will ship replacements once the damage claim is won. If there is any shipping damage (cracks, chips, etc..), you MUST NOTE IT WITH THE DRIVER AT THE TIME OF DELIVERY. Without this key description, we will not be able to file the damage claim on your behalf and expedite new parts into your hands. You will then be responsible for filing the claim on your own (which can take up to 90 days). Failure to comply with any part of these policies may result in the denial of your claim. All orders are inspected before boxing/shipping so any noticeable damage will be the result of shipping. Please review the Terms and Conditions again to help you with your purchase. If for some reason you are unhappy, make sure to address the problem with us (it can only help us do better in the future). Please don't hesitate to contact us if you need anything at all.
*** “Major damage” consists of major cracks or breaks in the parts. “Minor damage” would be small hairline cracks in the gel coat, small chips in the gel coat/finish, “box rash”, and other minor scratches to the surface. In the case of “minor damage”, which would normally be fixed during the prep process, if customer chooses to pursue a damage claim, customer will have to wait for a favorable outcome of the claim as determined by the shipping insurance company before we ship replacements. Minor damage claims may take 2-6 weeks to be evaluated by the insurance company.
RETURNS
All returns must be authorized prior to shipment, and are subject to a 25% restocking fee. All return requests must be made within 30 days after receiving the order. All approved returns must be returned in unused and unaltered condition with original (or better) packaging. Initial shipping is non-refundable and will not be reimbursed to the customer as part of any return. Ensure that product is very well packaged. Refunds will not be issued on returns that are damaged during shipping. In the event that damage does occur, a refund will be issued when a claim has been settled with the carrier. Failure to comply with this return policy will result in a refusal of the shipment and will be returned to customer at his/her own expense. This does not apply to group buys and special order items. Once ordered, these items cannot be cancelled or returned; no exceptions.
BACKORDERS AND CANCELLATIONS
If product is in stock, it will be shipped within 48 hours. 95% of the products listed in our online catalog are in stock. Please feel free to contact our sales line to ensure that the product you are ordering is currently available. In the event that there is a backorder, wait time may take anywhere between 4 to 8 weeks. There is a 25% cancellation fee on all orders, with the exception of orders that have been on backorder for more than 4 weeks. This does NOT apply to group buys and special order items. Once placed, special order/group buy items cannot be cancelled or returned; no exceptions.
WARRANTY AND LIABILITY
All products are sold “as is” to the customer. We do NOT offer warranty on any of the products sold. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. All products sold are aftermarket products and are intended for off-road or show use only. We are not liable for any damages or injury as a result of these products. Due to strict regulations by the Department of Transportation, some of these products are not approved for street/highway use. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is the responsibility of the buyer. We will not be responsible for your actions.
INSTALLATIONS
All aerodynamics are hand-manufactured with 100% fiberglass or Duraflex. Due to the material used in production, the body parts will NOT be a direct bolt-on. These body parts may require prepping, sanding, shaving, filling gaps, or other extensive body work. These modifications may include removal or cutting of the reinforcement bars. By complying with our policies, the customer understands the procedure and possible difficulty in installing the body kit. All installations must be performed by a professional body shop with appropriate experience installing aftermarket body parts. Refunds will not be issued due to poor fitment of the body kit, or the customer's inability to install the body kit themselves. If fitment is off by extreme margins, a refund/exchange will be issued depending on the situation - this will be handled on a case by case basis by a customer service specialist.
For our eBay customers, please contact us prior to leaving any negative feedback. We always strive our best to attain 100% customer satisfaction but we need to be aware of the problems in order to address them. Customers who choose to leave negative feedback before contacting us or prior to a resolution being issued waive any right to a return or other customer service.
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