Dexclusive.com is staffed and managed by a group of avid luxury watch enthusiasts and jewelers with over fifteen years experience in the field. They started their online operations over five years ago. In that time, they have expanded from an initial selection of just 12 watch brands, to offering over 50 luxury watch brands and superior gold and diamond jewelry.

Dexclusive.com enjoys professional affiliations within the luxury watch and jewelry industry that are wider and more encompassing than most of their competitors. Dexclusive.com imports merchandise directly, with no middle-man. Because of these relationships, Dexclusive.com is not bound by the mandatory retail pricing of traditional dealer/supplier contracts. Additionally, because Dexclusive.com only sells online, their overhead is very low. This allows them to pass their huge savings on to you.

Both their mens watches and ladies watches will arrive in their original packaging, with their serial numbers intact. All fine gold and diamond jewelry will arrive with an official Dexclusive.com Certificate of Authenticity. They do not sell used or refurbished watches and do not accept trade-in watches or jewelry of any kind.

They ship their luxury wristwatches and fine gold and diamond jewelry all over the world from the U.K. to Australia; from Kuwait to Malaysia. They are a U.S. based company in Hollywood, Florida with bi-lingual customer service and sales teams.

They NEVER lease or sell customer information to third parties.

Return Policy

Dexclusive.com continuously strives to provide its customers the highest quality of service, promptly
and efficiently. Please report any imperfections or discrepancies within 24 hours of receipt of the product.

Just in time for the holidays...Dexclusive is extending its return policy.
Return items up to January 15, 2009!

All orders placed between November 1, 2008 and December 31, 2008 are eligible for the extended return period, provided that they are placed using the extended return coupon code "EXTRET". Orders placed without using the extended return coupon code "EXTRET" are not eligible and are subject to the parameters of the standard return policy. To process an item(s) under the extended return policy, the Dexclusive customer must complete a Return Merchandise Authorization (RMA) form and send it with the accompanying merchandise postmarked no later than January 15, 2009. No exceptions. Items must be returned in original condition, meaning that it has to be unworn and unaltered, including resizing or modifying the timepiece or jewelry. Additionally, the item(s) must be sent back with the seal unbroken in its original box and all paperwork intact. "Original condition" means that it must have no scratches, marks, or blemishes. Also, the manufacturer tags and protective stickers have not been removed. Note that dings and scratches will happen even if a watch or piece of jewelry has only been worn for a few hours. All returns not eligible for the extended return period are governed by the terms of the standard return policy listed below.

If you are not completely satisfied with a purchased item, you may return it within 7 days of the date you received it for a refund, minus shipping fees and a 15% restocking fee of the full order amount (minimum $25). You may also choose a one-time exchange for an item of the same or higher value at no extra cost (no restocking fee). Requesting a second exchange will result in a 10% exchange fee. Requesting a refund after performing an exchange will result in a 20% restocking fee. If you cancel your order before it is shipped, then a 5% restocking fee will apply. We do not accept returns on special ordered products.

The replacement product will not be shipped until the original one is received by Dexclusive. Exchanges will be shipped out within 3 business days of receipt of the returned item.

Items must be returned in original condition, meaning that it has to be unworn and unaltered. Items must not be resizing or modofied in any manner. Additionally, the item must be sent back with the seal unbroken in its original box and all paperwork intact. "Original condition" means that it must have no scratches, marks, or blemishes. Also, the manufacturer tags and protective stickers have not been removed. Note that dings and scratches will happen even if a watch or piece of jewelry has only been worn for a few hours.

All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number, by phone or email prior to returning the item. Any item returned without an RMA number will not be accepted and will be sent back at the buyers expense or an extra $50 RMA processing fee will apply.

We highly recommend using UPS or FedEx to return merchandise. For your own protection, please insure your returns accordingly. Please note that in some cases, the United States Postal Service (USPS) does not require a signature to process deliveries and therefore may be a less secure delivery method. .

Any purchases made by either a watch manufacturer, watch brand distributor, or any person acting on their behalf, in any manner are not eligible to be returned to us for any reason.

All returns and exchanges require 1 week for processing.