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| ABOUT US |
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DIAMONDHARMONY.com is a unique online store developed by professionals who have been in the jewelry industry since 1970. By providing consumers with affordable luxury they deserve, Diamond Harmony is destined to become the ultimate resource for jewelry lovers of all ages.
All of the jewelry available at DIAMONDHARMONY.com is 100% genuine and made of only the highest quality diamonds and gold. Diamond Harmony is proud to offer jewelry that is far superior to the commercial, low-quality product that is often advertised on TV or sold in department stores. For jewelry that’s trendy or traditional, fun or fashionable, diamondharmony.com is always the right choice! |
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| CONTACT US |
U.S. Calls: 1-800-898-4622
Alternate Number: 1-212-719-4622
Hours: M-F, 9:30am - 5:30pm EST
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Postal Mail:
D. Harmony, LLC
1212 Avenue of the Americas
Suite 1600
New York, N.Y. 10036 |
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| PAYMENT OPTIONS |
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- All payments are expected within 7 days after the first winning auction has closed. Please notify us if there's a problem.
- All international orders must be paid in USD.
- All deliveries to New York State are subject to 8.375% tax.
- We do not accept Money Orders or Personal Checks.
- Paypal payments will be sent to confirmed addresses only. Paypal will allow you to send shipments to an alternative confirmed address. For more information on this, please use the following link Here or call Paypal's toll free number: 888-221-1161.
- All major credit cards are also accepted through our safe and secure gateway which is Verisign secured. Shipments will be mailed to the billing address only. An exception can be made only if you contact your credit card company and add the alternate address to your card account. Please understand that if your credit card company does not have your desired shipping address on file, we cannot ship to that address.
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| SHIPPING OPTIONS |
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| DOMESTIC: |
Federal Express Ground
$6.95 * 3-5 Business Days
USPS Priority
will be used for P.O. Box & Military
Addresses ONLY
$6.95
Fedex to Hawaii & Alaska:
$25.00
FedEx 2nd Day Air:
$17.00
FedEx Overnight Air:
$25.00 |
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| INTERNATIONAL: |
Fedex International Insured:
* $25.00 to Canada Flat Rate
* $25.00 to Puerto Rico
For all other countries, see individual auction page for the international shipping calculator.
Please note: For shipments destined for countries outside of the US, customers are required to pay customs and duties before the local customs office release the package to you. Please understand that we cannot mark international packages as "gift" or a different value than the winning bid price. |
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All shipping costs include tracking and insurance. All orders take 1-2 business days (excluding weekends and holidays) upon payment to process before they are shipped out for delivery. Please allow an additional 3-4 business days processing for custom-sizing and special orders. To prevent your packages from being lost or stolen, signature is required for all deliveries.
FREE / DISCOUNTED combined shipping rate when you order more than one item! This only applies when you combine your orders at checkout. This offer is valid for 1 week from the date of your first order. Wait until all of the auctions have ended and complete the checkout HERE.
Domestic Ground/Priority:
FREE SHIPPING for additional orders when combined
2 Day / Overnight / International
Only $5.00 for each additional item when combined |
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| Additional Terms: |
- Signatures. Shipments from Diamond Harmony also must be signed for in person. This is for our mutual protection. Please be available to provide the signature yourself. When a third party at your home signs for the package, Diamond Harmony cannot be responsible for claims of lost, missing, or damaged goods. If signing in person is impractical for you, we suggest that you make arrangements with your local FedEx location to pick it up there at your convenience.
- Customers are responsible for providing a correct and complete shipping address. A $10 shipping fee will be assessed for any address corrections if the item is in transit.
- Customers are responsible for any return charges and fees incurred by Diamond Harmony for undeliverable shipments, including, but not limited to:
- Anciliary clearance fees and storage fees
- Incorrect addresses
- Recipient refusing to accept the shipment
- Recipient refusing to pay custom duties and taxes
- Recipient's place of business is closed
- No appropriate person was available to accept the shipment at a delivery location on the initial delivery attempt or reattempts
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| TERMS |
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| Checking Out |
PLEASE NOTE: To prevent a delay in your shipment, all payments MUST go through our "Checkout" which is found on the auction page and through our email we will be sending you shortly. We will not be aware of your payment otherwise, so please do not pay directly to Paypal. If you should have any problems using our checkout, please email or call us at 1-800-898-4622 (M-F, 10am-5:30pm EST) and we will be happy to help you.
Once you complete the checkout, you will not be able to take advantage of our combined shipping discount.
CLICK HERE to keep browsing. |
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| Bidding |
If you do not want to be held liable for an item you have won from us, then please do not bid. In doing so, you are legally bound by Ebay rules and regulations to fulfill your obligation to DiamondHarmony.
Please note that all bidders with A FEEDBACK SCORE OF LESS THAN 5 must checkout immediately or email us within 5 hours.
Sorry, no exceptions. |
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| Sizing and Custom Orders |
| Customers are responsible for ordering the correct size. Any resized rings and bracelets (other than the standard size indicated on the auction page) is non-refundable. |
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| Feedback |
Your Satisfaction is our Goal!
We take pride in our products and we would like nothing more than for you to have a positive experience when shopping with us. Misunderstandings may occur so in the unlikely event you experience any problems, prior to leaving neutral or negative feedback, please call or email us. Your satisfaction is the only way to our success and we will do our best to keep it that way. We're not happy unless you are! Thank you for shopping with us. |
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| EDUCATION |
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| RHODIUM |
| Rhodium is defined as a platinum alloy commonly applied as an incredibly hard, protective coating to white gold. This coating offers the advantages of making the white metal even whiter and preventing tarnish. All of our 14K white gold jewelry that we sell contain rhodium and is all natural (no plating). |
| THE 4 C's |
| COLOR |
The word color is a bit misleading as we're actually looking for a "lack" in color (yellowness) within the diamond. The more colorless a diamond is, the rarer and more valuable it becomes as it appears whiter and brighter to the eye. Most diamonds have a slight trace of yellow, brown or gray body color. Color Grades are determined by using the letters of the alphabet. As the diamond reflects traces of yellow, the grading is reduced through the alphabet. The most respected system used today for evaluating diamond color was developed by the Gemological Institute of America, (GIA).
The GIA COLOR GRADE SCALE below, classifies diamond color into 22 grades from letter grade D (colorless) through letter grade Z (Yellow).
We recommend that you select a diamond that is between the grades of (D) and (I). Diamonds in these ranges are considered to be whiter in appearance. |
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| CLARITY |
Clarity describes the presence or absence of inclusions within the diamond and blemishes on its surface.
Most diamonds have natural identifying characteristics sometimes referred to as inclusions. These inclusions are developed in the diamond during its formation. These slight "birthmarks" make every diamond quite unique. These are in fact, nature's fingerprints and don't mar the diamond's durability. The fewer inclusions a diamond has, the more rare and valuable it is.
Many are not detectible by the naked eye, but can be seen under a jeweler's magnifying microscope.
The Gemological Institute of America (GIA) clarity grading scale outlined below is the most widely accepted clarity grading system in the world. GIA's clarity grading scale specifies eleven grades: |
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| CUT |
What is the proportion of the diamond? Round brilliant diamonds are commonly cut with 58 facets. The better proportioned these facets are on the diamond, the more light will be reflected back to the viewer's eye. This is extremely important. When cut properly, the diamond will sparkle more. Diamond cuts are measured by the table percentage, so always ask for it. A good table percentage is between 55-60%. Cut also refers to the shape such as: round, pear, and oval.
If you are having a diamond mounted, write down the measurements of your stone. Measurements never change. Measure the stone after it is mounted and verify that it matches the appraisal and/or certificate. |
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| CARAT |
| How big is the diamond? Larger diamonds often cost more per carat due to their size. There are 100 points to a carat. Hence a 50 point diamond is 1/2 a carat. (There are 5 carats to a gram.) Always get the actual point size of a diamond rather than a fractional weight. Sometimes jewelers will try to sell a .90 diamond as a 1 carat diamond. A .90 diamond should be substantially less expensive. |
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| DIAMOND CARE |
Your diamond holds a lifetime of dreams. So of course you’ll want it to always radiate as brilliantly as the first day you slip it on. Fortunately, the task of caring for your diamond is quite simple.
Protecting Your Diamonds
Even though diamonds are the hardest substance known to man, a diamond will scratch another diamond. So it is important that jewelry not be stored together since it can be scratched or tangled. Also, diamond jewelry should never be worn while doing heavy work. Points are vulnerable to chipping and even everyday activity can loosen a setting. This is why it’s important to visit a professional jeweler every six months to have your diamond’s mountings and settings checked.
Cleaning Your Diamonds
To be sure your diamonds always sparkle, it is important to clean them periodically. Here are some recommended methods.
- Professional Cleaning
This is the best option. It’s also important to have your jewelry checked occasionally to make sure prongs haven’t bent
or weakened.
- Mild Liquid Detergent
Soak your jewelry in a small bowl warm, sudsy water made with any mild liquid detergent. Gently brush the diamond jewelry
with a soft toothbrush while it is in the suds. Then, rinse each piece under warm running water. Pat dry with a soft,
lint-free cloth. Make sure to always stopper your sink.
- Household Ammonia
Place the jewelry in a small bowl containing a half-and-half solution of ammonia and cold water for thirty minutes.
Lift out and gently tap around the front and back of the mounting with a small soft brush. Swish in the solution a
second time, rinse and drain on tissue paper.
- Jewelry Cleaners
Use any brand name liquid jewelry cleaner and follow the instruction given on the label. Our Hagerty Cleaner is only
1 penny for every purchase!
- Vodka on the Rocks
No one is sure how it was actually discovered, but it is safe to say that at some point someone took the idea of a "vodka
on the rocks" literally and discovered an imaginative way to clean their precious diamonds. Simply let the diamond soak in
a glass of vodka. Preferably one you do not intend to imbibe.
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| FREE GIFT PACKAGING & CERTIFICATE OF AUTHENTICITY |
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| FREQUENTLY ASKED QUESTIONS |
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1. How are your prices so inexpensive?
2. Do you use man made/synthetic diamonds or gemstones?
3. Do you re-size rings? Can I get a different chain length for the pendants?
4. I just purchased an item. How do I pay?
5. Do you offer combined shipping discounts?
6. What size stone can your semi-mounts accommodate? |
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| Q.How are your prices so inexpensive? |
| A. When buying from Diamond Harmony, you are buying directly from the manufacturer, no middle man means savings passed onto you. Find out more about us HERE. |
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| Q. Do you use any man made/synthetic diamonds or gemstones? |
| A. Absolutely NOT, all of our diamonds and gemstones are 100% natural and genuine. A Certificate of Authenticity is included with every purchase. |
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| Q. I just purchased an item. How do I pay? |
| A. When you are through shopping, proceed to the checkout link found on your auction page or through this LINK. If you have any trouble using the checkout feature, please contact us and we will be happy to assist you. |
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| Q. Do you offer combined shipping discounts? |
Yes we do! We offer FREE / DISCOUNTED SHIPPING for additional orders. This offer is valid for 1 week from the date of your first order. This only applies when you combine your orders at checkout.
Domestic Ground/Priority:
FREE SHIPPING for additional orders when combined
2 Day / Overnight / International
Only $5.00 for each additional item when combined
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| Q. What size stone can your semi-mounts accommodate? |
| A. The majority of our Semi-Mounts can be customized to hold the size or shape center diamond or gemstone you want. Please let us know the total carat weight or measurements of the stone and the quantity of prongs or style prongs you prefer the most. Based on this information we will be able to determine if there will be any additional cost or if the head can already accommodate your center stone. Our custom mountings are made in your finger size. |
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| 100% SATISFACTION GUARANTEED |
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It's OK, you can send it back!
Our primary goal is to make sure that our customers are completely satisfied with our products. Therefore, we offer our very flexible return and exchange policy.
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| 10-Day Return Policy |
| If, for any reason, your purchase does not meet your expectations, you may return your order within 10 days of the date you receive your item. All you pay for is the return shipping charges. No questions asked! |
| 30-Day Exchange Policy |
| We will gladly exchange your item for another of equal or higher value. If you would like to make an exchange, simply return your item within 30 days of the date you receive your item. |
| Follow our EASY 1-2-3 Steps |
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Step 1: To qualify, you must contact us at 1-800-898-4622 for an RA Number (for returns) or an EA Number (for exchanges). This call must be made within 10 calendar days of receiving your item (for returns) or 30 calendar days (for exchanges). Once the RA / EA Number has been issued, your item must be shipped to us within 7 business days for domestic returns, or 10 business days for international returns.
Packages without Authorization Numbers will not be accepted.
Step 2: fill out the RETURN FORM or EXCHANGE FORM
Step 3: Ship it back to us insured with a traceable carrier along with the form you've filled out. Please have the Authorization numbers written on the outside of the box.
WE WILL NEVER CHARGE A RESTOCKING FEE !!!
Please Note:
- We do not accept returns for custom orders or resized rings.
are non-refundable.
- Your refund amount will be the price of the item returned and will not include the shipping and handling charges
originally paid with your order.
- The refund can only be made in your original payment method.
- All items must be returned in their original condition: unworn, unaltered, and undamaged. Goods damaged due to
customer negligence will not be accepted for refund. The original Diamond Harmony packaging must be included
with the return.
- For exchanges, customers are responsible for cost of shipping to and from Diamond Harmony.
- Exchanges must be of equal or higher value.
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| 90-Day Warranty |
Diamond Harmony LLC is committed to serve our customers with the finest quality jewelry and the highest level of service and customer satisfaction. Because of this, we are pleased to offer a 90-day warranty on all our jewelry.
The 90-day warranty protection plan covers the following repairs and services:
- Replacement of lost or chipped gemstones and diamonds
- Stone tightening
- Chain & bracelet soldering
- Repair of any prong or damaged mounting
- Re-tipping or smoothing of prongs
- Replacement of damaged earring backs
- Repair of clasp on chains or bracelets
- Repair of damaged shank
- Cultured pearl restringing
The 90-day Warranty does not cover jewelry that has been altered or repaired by a store other than Diamond Harmony or its affiliates. This warranty excludes coverage for jewelry that has been damaged as a result of abusive treatment other than normal wear. This plan does not cover theft, mysterious disappearance, or loss of merchandise. This warranty does not cover the cost of shipping to or from Diamond Harmony.
Should your jewelry require service under warranty, follow the instructions found here: 90-Day Warranty |
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| PRIVACY POLICY |
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| We are committed to maintaining our customer's privacy. We collect and store information you share with us (name, address, phone numbers, e-mail address, etc.) along with information about items you request. All information is kept in a secure file and is used by us to tailor our communication with you. If you provide us with this information we will not make it available to other companies who want to tell you about their products. We do not share, sell or trade e-mail addresses or any specific details about you or your household. We do not participate in or contribute to cooperative or shared databases that give other companies access to information. |
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