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FUN HOUSE THEATRICAL
STORE POLICIES |
Terms and Conditions
Payment and shipment terms may vary on each individual items.
Payment methods
Pay Pal     
Store ship-to locations
US domestic shipment. We do ship worldwide. For certain items, please contact us with your zip / postal code for the proper shipping quote!
Shipping & Handling
Buyer Pays for Shipping. We do offer combined shipment for multiple items purchased from us!
For domestic shipment, it'll be $1.50 to $3.00 for each additional item depending on the weight of the merchandise.
For international shipment, it'll be $3.00 for each additional pound (lb).
Sales tax
8.25% if shipped to CA
Return policy
All sales are final. No returns nor refunds. Please make sure you are ordering your correct size. Any defective products may be exchanged for the same item. To request an exchange, we require that you request authorization within 2 business days of receiving your order. A friendly customer service associate is ready to process your request! Just call 1-650-428-1755, or send an email to nazansaatci@sbcglobal.net
You can request an exchange one of two ways:
If you need to receive the exchange order in a hurry, we can process a cross shipment. Once you have made payment for the new order it will ship out within 2 business days. Upon return of your original order, a refund will be issued to your Paypal account.
If you prefer not to have two charges on your credit card until the original order is received back and refunded, we can process a standard exchange. Once we have received the original order back, we will process and ship out the new order! Please allow ample time for this process as we cannot ship the new order until the original order is received back.
In most cases, refunds are processed within 7 - 14 days of receipt of returned merchandise, but may vary depending upon the season.
Returned Merchandise must be in new, unused condition with all original pieces and packaging, otherwise no refund will be issued.
Shipping charges are non-refundable, including shipping costs incurred to send an item back to Fun House Theatrical. Customer is responsible for all shipping fees.
Defective or damaged item? Please contact our customer service department at 1-650-428-1755 and an associate will assist you.
A select number of items are never returnable (Due to Hygienic Reasons). These include:
- Pet Costumes
- Wigs, Beards and Mustaches
- Make-up
- Novelty Teeth
- Tights, Socks, and Undergarments
We sell a variety of Halloween costumes, along with costume wigs, costume accessories, costume hats, costume masks, props, and novelty items in our ebay store. We carry Halloween costumes for all ages, adult or children. Our name brand outfits include Rubies, Disguise, Leg Avenue, Disney, Harry Potter, Star Wars, Looney Toons, Pirates of the Caribbean, Batman, Superman, Fantastic Four, Spiderman, X-men, Wolverine, Incredible Hulk and other Marvel characters. Our licensed costumes include official Elvis, Grease, Narnia, I Love Lucy, Munsters, Gilligan's Island, Ghostbusters, and Disney costumes. Unlike Spirit halloween costume stores, we are a year round costume shop. Not only do we have Halloween costumes, we carry costumes for all seasons and periods, like Christmas, Valentine's, St Patrick's, Easter, Jewish holidays like Hannakuh / Purim, Biblical, Roman, Egyptian, Renaissance, Colonial, Civil War, Victorian, Western, Roaring 20's, 50's Teeny Bopper, 60's Hippie, 70's Disco era costumes, and 80's era costumes. We sell both affordable and rental quality costumes for school plays or professional theater work as well as theatrical makeup by Ben Nye, Kryolan, and Graftobian. As well as Halloween animatronics and movie props from horror films like Alien, Aliens, and Predator. Our Halloween costume shop is located in the Bay Area in California near Sunnyvale, Cupertino, San Jose, Los Gatos, Campbell, Milpitas, Mountain View, Palo Alto, Fremont, Santa Cruz, Gilroy, and San Francisco. We will be opening our Yahoo Store soon.
We have 5000 items listed in our eBay store. You can buy costumes from our eBay store and we can ship the item(s). Local customers do not need to pay for shipment. They can come pick up their item(s) from our Halloween / Theatrical Costume Shop, which is located in Mountain View, CA. Pickup is also available for customers from the entire San Francisco Bay Area, such as Santa Clara, San Mateo, San Francisco, Marin, Alameda, Contra Costa,Santa Cruz counties and the cities of San Jose, Santa Clara, Gilroy, Morgan Hill, Fremont, Milpitas, Newark, Hayward, Oakland, Vallejo, Berkeley, Emeryville, Pleasanton, Livermore, Dublin, Walnut Creek, Concord, Fairfield, Novato, Richmond, Sausalito, Tiburon, Sunnyvale, Palo Alto, Los Altos, Los Gatos, Santa Cruz, Scotts Valley, Watsonville, Castroville, Salinas, Prunedale, Pacifica, Half Moon Bay, Daly City, San Francisco, San Lorenzo, San Leandro, Castro Valley.
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650-428-1755
