PAYMENT

Our preffered method of payment for transactions is directly with us using your credit card, call us on 01543 278008, we accept 1] Visa, Mastercard, American Express, Switch, Maestro, Solo card.  We also accept 2] Electronic transfer direct to our Bank Account 3] Cheque, we will clear all cheques prior to despatch, please allow at least 10 working days for cheque clearance. 4] Postal Order. 5] Pounds sterling Cash can be paid in person upon collection at our shop or at one of the bike shows we attend. We also accept 6] Paypal but we do prefer you to pay via another method as Paypal charge us quite heafty fees for using their service

Bank transfers - Can be made direct to:-

THE NORVIL MOTORCYCLE CO LTD

HSBC BANK
BURNTWOOD TOWN SHOPPING CENTRE
CANNOCK ROAD
CHASE TERRACE
BURNTWOOD
WS78JR
ENGLAND

SORT CODE:  40-17-60
ACCOUNT NUMBER:  91421131
INTERNATIONAL BANK ACCOUNT NUMBER:  GB77MIDL40176091421131
BRANCH IDENTIFIER CODE:  MIDLGB2161J

DESPATCH (POST & PACKING)

We usually send items out on the next working day and in any case they are despatched within 7 working days of receipt. Please allow a realistic period of time for delivery, especially for overseas orders & help us by avoiding premature enquires by telephone (should your order not arrive within two weeks, please contact us, parcels do get lost in the post from time to time and we will need to trace the parcel within 30 days of despatch or we cannot claim, on your behalf, for it loss). Orders may be delayed during our busy period.  Goods lost in transit will be subject to investigation by the company used for transit. If the investigation shows the customer's claim to be valid, a replacement consignment will be sent in due course.

COMPLAINTS

The Norvil Motorcycle Co Ltd will always give full consideration to any complaint received but their liability will be limited in all circumstances to the refund of monies received or to the supply of satisfactory goods.

FORCE MAJEURE

We shall not be liable for any delay or failure in carrying out our obligations which is caused wholly or partly by an Act of God, delay in transportation, labour disputes, fire, flood, war, accident, Government action, inability to obtain adequate stocks, material, equipment, fuel, power, transportation or any cause beyond our control or beyond the control of that of our servants or agents.

SUITABILITY

Experience has shown that original patterns for some years and models, particularly in the case of exhaust systems, vary considerably in style. We stress that this usually makes no practical difference whatsoever to fitting, but items usually fitted in pairs or sets should not be purchased singly unless differences in appearance are acceptable.

EXCHANGE OR REFUND PROCEDURE

Should you wish to return your purchase, you must contact us first to obtain a returns number.  We reserve the right to charge a 10% re-stocking fee to cover admin charges, any goods returned for credit must be returned within 14 days of receipt in an unmarked, re-sellable condition. This does not affect your right to return faulty goods, but items will not be accepted if returned as faulty after 14 days if the defect complained of would have been obvious upon receipt. Non-faulty items can only be returned after 14 days by prior agreement with us. Unsolicited late returns, or items returned in marked or modified condition may be refused by us or subject to whatever charges or deductions we may feel appropriate in the circumstances. For your own protection it is advisable to obtain a receipt when posting returns and to pack items carefully to avoid damage. The goods that we sell generally come with a manufacturer warranty. All faulty items should be returned to us whereupon we will return the items to the manufacture on your behalf for a replacement / repair. The manufacturer decision is final. Items that have passed their warranty period will not be accepted, regardless of when they were actually fitted. The warranty period on most goods is one calendar year from the date of purchase (it is expressly NOT one year from the date of fitment). No goods will be accepted without a proof of purchase. Some goods have a shorter warranty, some have a longer warranty, please check prior to purchase the length of warranty offered on the goods you wish to purchase. Products used for any purpose other than for what they were designed for, carry no warranty, e.g. a road spare used for racing. No parts on offer are warranted for racing purposes unless stated otherwise.

DELIVERY CHARGE REFUNDS

The cost incurred in delivery or return of goods is generally non-refundable. Claims will only be entertained if there is clear evidence of fault on the part of The Norvil Motorcycle Co Ltd.

ACCEPTANCE OF TERMS OF BUSINESS AND CONDITIONS OF SALE

The placing of an order with us constitutes an acceptance of these terms and conditions of sale by the purchaser. Since no written acceptance of orders is normally made by The Norvil Motorcycle Co Ltd, the Contract between them and the customer shall be deemed to be made on the recorded date of acceptance by The Norvil Motorcycle Co Ltd.

Thank You For Visiting Our Shop, Your Interest Is Greatly Appreciated