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| * Customer MUST use
checkout after auction end.
* Automatic notification email will be sent to all
customers < email provided in checkout> in each process status. Some
customers may not be able to received out email due to their email server
setting (like AOL).
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PAYMENT POLICY
SHIPPING POLICY
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Shipping/Handling do not include just the cost of the
shipment. There are additional costs such as additional packing
materials, labor, boxes and label.
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Shipping and Handling Fee is non-refundable and
non-negotiable under any circumstances.
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Buyers are
responsible for the shipping and handling fees. All S&H rates apply
for different shipping destinations are clearly list on the item
description. Free Shipping offer is only available for Free Shipping
Item, Free Shipping Service Only Provide For Domestic U.S. with
physical address (48 States only).
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After we receive your payment, we will process
and ship out your order within 24 – 48 business hours except weekend
or Holiday.
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Most items will be shipped within 3-5 business days after payment is
received and cleared.
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Item will be shipped by UPS Ground or USPS depends on the item size
and destination. All HI, AK, VI, PR, GU, MP, APO/FPO orders
will be shipped by USPS. We reserve the right to choose the service.
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No tracking number can be provided for GU, VI, MP, APO/FPO &
International buyers. Buyers may take his own risk of lost shipment.
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Delivery transit may take 3-10 business days for U.S. customers & 10
business days or more for International shipment, depends on
destination.
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Insurance is optional but highly recommended for all shipments in
case of shipping damage, lost or stolen packages. We will NOT be
responsible for any lost or damage if buyer did not purchase
insurance from us.
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Canada and ALL
other international Shipping Charges do not include any custom and
brokerage fees, buyers are responsible for all custom and brokerage
fees. If you have any question regarding why you are being charged
this fee, please refer to your government official website.
Brokerage fee varies upon the value of the product, for rate
information; please refer to the shipping company.
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No COD service will
be provided.
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Combined shipment will enjoy a 10 % off of the total shipping and
handling fees
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All pick-up services will be charged at least half of the listed S/H
fee.
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All Paypal and credit card payments will only ship to billing
address.
RETURN AND REFUND
POLICY
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Back Order may happen due to the delay of shipment from suppliers.
Therefore, if the item is in back order status, buyers may request
for exchange or full refund (the amount that we received) after 7
days of payment received.
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Shipping & Handling Fees are NON-REFUNDABLE under
any circumstances.
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It’s our goal to provide 100% satisfaction to
our customers. If you are not satisfied with the products (maybe
you just don't like it or it is not what you expected), you can
ship back the item in the 100% original brand new condition for
the refund of the ITEM PRICE only. Buyer is responsible for
the return shipping fee. Item must be returned to our warehouse
within 30 days upon the item delivered date. "FREE SHIPPING"
item will be charged 20% of item price for restocking fee. Item
must has their original packaging, no signs of being installed
or mounted, used, cut wires or scratches. Item must be original
saleable condition (which is determined solely by PROEXHAUST).
Fees may apply if item is determined as not original condition.
If the product you
received is not what you purchased or it function as intend due
to manufacturer's defect, we will gladly replace it at no
charge. However, it is required that you provide a photo to show
us the problem before we issue a return label for you. And we
must first receive the product back to our warehouse, and
examine the wrong/defective item before an exchange, or refund
is processed.
All of our items are
made by OE approved manufacturers and they were tested in
factory. However, it does happen sometimes because of improper
installation or wrong item purchase. If an item is being
returned due to fitment problem, we do ask customer to provide a
written report from professional installers or shops stating
what the problem is or we will not accept the return.
|
not satisfied (e.g.
don't like or not what you expected) |
customer pay for
return shipping |
contact us within 30
days after the date of package arrived |
refund item price only
("FREE SHIPPING" item
will charge 20% fee) |
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manufacture's defect (e.g. fitting error, parts don't work) |
seller pay for return
shipping |
contact us within 30
days after the date of package arrived |
exchange (seller pay
for reshipping fee) |
|
seller send wrong item |
seller pay for return
shipping |
contact us within 7
days after the date of package arrived |
exchange (seller pay
for reshipping fee) |
|
buyer purchased wrong
item |
customer pay for
return shipping |
contact us within 7
days after the date of package arrived |
refund item price only
("FREE
SHIPPING" item will charge 20% fee)
/ exchange (customer responsible for the reshipping fee) |
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Damaged
package |
Please see
below for detail |
contact us
within 7 days after the date of package arrived |
seller pay
for reshipping fee if the claim is approved |
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Lost package |
Please see
below for detail |
contact us
if tracking number shows delivered but you didn’t
receive the item |
seller will
only send out replacement after the lost case been
approved by the shipping carrier |
Due to the
nature of the products we sell, we inspect all packages prior to
shipping. All of our products are sold as brand new. All damaged
products are considered damaged during transit (even though
outer box is not damaged). Please inspect and hand-fit all
items by the time it arrive. Customer MUST contact us within 7
days after the date of package arrived. No claims will be
accepted after 7 days
When the buyer received a damage or loss
package, please email us immediately so that we can help you to
solve the problem ASAP. Once we receive your email, we may file
a damage/loss claim against the carrier (only apply to UPS/Fedex).
Replacement item will be shipped out after we receive the
approval confirmation from the carrier. However, if the claim is
denied, we will NOT be responsible for the lost package (this
does not apply to damaged item). For the damaged item, we will
offer the buyer an exchange only. Buyers are responsible for
return shipping fee.
Buyer will have to pay extra fee if they want to
upgrade their shipping service.
All product returns
MUST have our permission issued by us. Please contact us via
email to request the returned before sending back the item. Be
sure to clearly indicate the reason of requesting a product
return. RMA (Return-Merchandise-Authorization) number will be
issued for all return/exchange items. Item must be returned and
arrived within 14 days after RMA number is issued. RMA number
must be clearly written down on the box/package. Any return
packages without a RMA number will be refused by us.
All returned items (apply on any returned
reason) must be in their original packaging or they would be
considered unreliable. This includes, but is not limited to, no
signs of being installed or mounted, no cut wires, no scratches.
It is the sole responsibility of the customer and/or installer
to confirm the correctness of size and application before
installation.
After we received your return item, we will
verify the problem and open the inspection process. Please given
a reasonable amount of time allow us to process your return
item. After the inspection, we will contact, exchange or refund
to you ASAP.
Basically, all auction items are sold "as is".
However, we are willing to provide our customer a limited 60
days warranty. That's the reason why you need to buy from us.
Warranty is for EXCHANGE ONLY. All products come with a 60 days
limited warranty against manufacturer’s defects including bulbs,
LED outage, and water leak. We will not be held responsible for
any installation fee associated.
No exchange will be issued on products that have
been damaged or improper use in any way. Customers must pay for
both way shipping for product exchange.
We will not be held responsible for any
installation fee associated.
FEEDBACK POLICY
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We will leave feedback after we get
the feedback from buyer.
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We strive for a 5-Star service by stating upfront our policies,
shipping rates and anticipated delivery time. if you were pleased
with the transaction, please respond with all 5-Stars! -
According to the new ebay feedback system you can now not only
leave a positive or negative feedback, but also anonymously grade
our service in detail including the item description, communication,
shipping time and charges. it's called DSR or "Detailed Seller
Rating". when you give us 4 stars, it may seem like a great score,
for instance a 4 in communication means "Satisfied", ebay however,
considers this a low grade. Their standards require sellers to
maintain the average of 4.8 and above or be penalized with higher
fees, which ultimately get passed on to buyers, and more. In other
words, anything less than 4-stars = negative feedback for us. If you
are not pleased, please let us know via email us and we'll do
whatever it takes to make it better. Let's work together to make a
great community, full of great bargains and fun for all.-
Please contact us immediately if you have any
problem with our products, we will try our best to help. We
reply our entire customer’s email, if you don’t get our response;
please try another email address from a different service or
use another way to contact us.
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If you are not satisfy with the purchase,
remember to contact us before you leave a feedback. Leaving feedback
means you have already graded this transaction. And it will not help
to bring it closer to resolution. We like good feedbacks so we work
to the best of our ability to "get things right." Before leaving a
negative feedback, contact us first.
PRODUCT POLICY
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Many of our items do not come with instructions and do
require professional installation.
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Professional installation for all items is highly recommended. Buyer
assumes all risk on installation and usage.
No exchange will be issued on products that have
been damaged or improper use in any way.
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Fogging is not a defect in the product. It happen to all
lights of all brands. It is physics issue.
(It is similar to when your windshield fogs up when you get into the
car on cold days)
Some products may vary slightly due to lighting,
picture angles, or monitor resolution. You agree to these terms by
conducting the transaction. If you have questions, please contact
us.
Some items are only intended for show/static display vehicles or for
off-road racing vehicles. Please check with your local DMV
concerning legality within your state.
Buyer shall not be entitled to recover from us any consequential
damages, damages to property, damages for loss of use, loss of time,
loss of profit, loss of income, any costs of
installation/modification, cost of shipping and handling, or any
other incidental damages. Parts are aftermarket and are intended for
of road use only. Some product may claim SAE/DOT compliance; we
cannot assume responsibility for such claims. Please check your
local laws and research the parts you wish to purchase to insure
they are the correct items you want to purchase.
SERVICE POLICY
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All buyers must complete the checkout for the fastest
services. Transactions may not be complete or maybe delay without
customers' checkout.
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Winning Bid Notification will automatically send through email (the
email address that you registered eBay with) for completing the
purchase. Please email us if you have not received your invoice
within 24 hours.
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Buyer will receive our Payment Received Notification email within 24
hours after we got the payment (except weekend and Holiday). If you
didn’t received it (UPS and our email may be blocked if customer’s
email account has filter) or want to check your order status, you
can email us anytime at <ebay.proexhaust@gmail.com> with your
auction number.
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Shipments are made Monday through Friday excluding all Holidays.
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We are doing our
best to reply every email ASAP. But because we can’t work 24 hours a
day, some email may not be able to reply the same days. Also email
sent to us on Sat, Sun and public Holidays will be reply on business
days.
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Don't hesitate to contact us, if you have
any question about anything of our product.
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Shipping and handling fees are not negotiable or
refundable. If you do not agree with our shipping and handling fees,
please don’t place a bid or purchase item, by doing so, you have
agreed to our charges.
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We Reserve the right to refuse service.
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