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Rocket City Sales, PO Box 7051
Huntsville, AL 35807-7051, USA
256-513-6334
Business hours are Monday thru Friday, 8am to 5pm CST.
Contact can be made through eBay Messages or by calling us at the number above and leaving a message.
Calls and e-mails are returned as soon as possible.
OK - so you ask why should you buy from Rocket City Sales?
- Customer satisfaction. We appreciate your business and are interested in serving you. We have handled more than 15,000 transactions over the last 9 (almost 10) years and manage to maintain a 99.9% to 100% feedback rating, which reveals to you we are who we say we are and our descriptions are accurate and match what is being offered.
- History. Rocket City Sales has been an eBay seller for over 9 years (almost 10) and has been a Certified eBay PowerSeller for the last 6 (almost 7) years.
- All items offered for sale are handled in-house. We carefully select, inspect, list and ship each and every item sold, enabling us to offer our buyers a one-on-one, unique and personalized experience with each purchase. We are a smoke-free business,
- Accuracy. When you click on a listing, you will find factual information about an item and in most cases a photo of the exact item you will receive.
- Friendly Customer Service. If you are just browsing, remember we are here if you would like to ask a question about this item, our shipping policies, combined shipping costs, payment policy, etc. We are here to help you, and do our best to answer your questions as quickly.
- We Discount Shipping. Our discount formula is: price shown for like items (i.e., books and fragile items may not be able to ship in the same box) the 1st item (highest price), then 1/2 price for 2nd and 3rd items, and FREE SHIPPING on the 4th item when in the same shipment. More than 4 items, please request an invoice and shipping quote, we will provide you the best rate. Majority of items are shipped via USPS, but we also utilize FedEx, DHL and UPS to find the best shipping price and fastest delivery for our customers. Need more info - just ask we are always willing to work with the customer on multiple purchases.
- On-line Tracking. We provide almost all customers an e-mail with on-line tracking from our address to yours. This assures eBay buyers this seller has shipped the item purchased and buyer can monitor tracking as it travels to their address. Exception to this policy is when general 1st Class Mail is used. Buyer may request tracking which increases shipping costs by more than .50 an item.
- Gift Wrapping is FREE. We offer free gift wrapping for your special purchase. Just let us know the message we need to include and gift occasion (anniversary, b'day, graduation, etc.). Also let us know gender of recipient (male/female/child).
- Feel free to share a link to our eBay Store on your favorite blog, Facebook, MySpace, digg, e-how, linkedin, wiki, or Twitter pages.
- Office hours. We are usually open Monday thru Friday 8am to 5pm CST. We are closed on weekends and most US holidays and most Christian (religious) holidays (ex: Good Friday). Items are not shipped on weekends, US holidays, vacations, family emergencies and during or after the event of natural disasters in this area (i.e., power outages, flood, tornado, hail, earthquake, ice, snow, etc.), until it is safe to ship.
- Finally - we hope you have a great day and look forward to you coming back, visit with us again, and please tell your friends, family and co-workers about us.
- Legal Disclaimer -
All items available from Rocket City Sales are the express property of Rocket City Sales and are handled in-house. Rocket City Sales is not associated with any eBay VeRO Member, brand, manufacturer or other entity unless otherwise stated in the auction listing or description by Rocket City Sales. As such, all items purchased on eBay from Rocket City Sales are transactions between the buyer and seller only.
- ATTENTION eBay VeRO Program Members -
We request that you read Rocket City Sales Copyright and Trademark Policy before filing a dispute with eBay regarding an item.
This information may be obtained by contacting Rocket City Sales through eBay My Messages.
Rocket City Sales is a Christian-owned & operated small business.
US Buyers shipping/transit times for the 48 CONUS States:
First Class Mail arrives in approx 2 to 5 business days.
Media Mail or Parcel Post arrives in approx 10 to 14 days.
Priority Mail arrives in approx 3 to 5 business days.
Express Mail arrives in approx 1 to 3 business days.
*Residents of Hawaii and Alaska please add 7 to 21 days to each transit time.
**Residents of US Territories (Puerto Rico, Virgin Islands, etc.),
please contact us for specific delivery times to your location.
Effective October 20, 2008, eBay announced a new Accepted Payments Policy that requires all eBay sellers to only accept Paypal or Credit Cards for items purchased through eBay. The exception to this new policy is only for specific categories which can be viewed on eBay's help menu under Accepted Payments Policy. The grace period for this transition ended Jan 15, 2009. According to the new eBay Policy, sellers can no longer accept Muoney Orders and/or Personal Chiecks. However, we are concerned that many buyers may not be aware of this new policy therefore we feel it necessary to provide our buyers this information. If you have any questions about eBay's Policy for using this payment method, please be sure to read the policy stated above, or you are welcome to e-mail or contact us.
Greetings to all International Buyers
We have been International eBay Sellers for over 8 years and Certified eBay PowerSellers for the last 5 years.
- We welcome your purchases and can offer secure shipping to most countries.
- We have a 100% delivery rate for all international shipments.
- Shipping costs shown in the eBay listing may not be accurate. If you have any questions about cost please ask and we will answer you quickly with an exact quote. For example we always offer a shipping rate for 1st Class International on items weighing 4lbs or less (US Postal limit).
- We offer tracking service when requested from buyer. Buyer must upgrade to Priority Mail or Express Mail to receive tracking and insurance. Buyer is responsible for any additional fees required for this service.
- International buyers - Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/ buying. These charges are normally collected by the delivering freight (shipping) company or when you pick the items up - do not confuse them for additional shipping charges.
- We do not mark merchandise values below value or mark items as "gifts" - U.S. and international government regulations prohibit such behavior.
- Items delivered to an international address are shipped within 48-72 hours of payment receipt.
- We are closed weekends, US holidays, vacations, family emergencies, during or after the event of natural disasters in this area (i.e., power outages, flood, tornado, hail, earthquake, ice, snow, etc.), and will wait until it is safe to ship your item.
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