Important Notes:
Dear Sellers,
The global economy is transitioning from recession to recovery. With the 2009 holiday shopping season just around the corner, there is growing demand about shipping and carrier services in Hong Kong. Sellers would need to be aware of the situation and allow a longer delivery timeframe for their items.
To avoid buyer dissatisfaction and disputes, we recommend you to follow the best practices below:
Update your shipping & handling time from the listing page - For international listings items, update the “Shipping & handling time” in your listings; include 7-10 extra working days to allow any delays. You can edit the shipping and handling time in your listings using the Bulk Edit tool in My eBay, Turbo Lister and third party tools. You may have to contact the third party developers for the tools they developed.
Make it easy for buyers to track your shipments - When possible, use shipping carriers who provide tracking or confirmation of delivery numbers. We recommend you upload tracking or delivery confirmation information to My eBay whenever they are available.
Communicate with your buyer – Proactively contact your buyer and let the buyer know the item has been shipped. Also explain to the buyer that a delay maybe experienced due to shopping season.
Resolving transaction problems in our Resolution Center – The new resolution process will be launched in mid October 2009. Review the opened dispute cases in “Resolution Center”, contact the buyer and solve the problem.
We will monitor the status and provide you the latest updates.
Sincerely,
eBay Hong Kong
Please read our SHIPPING terms and condition,since we will be sending items form China throughout the world,we try to offer as many shipping methods as possible to suit very customer's preferences.
Please understand that International shipping requires more complicated shipping procedures (such as both countries customs, transit stations etc.), it will probably take longer time for your items to arrive at the final destination.
For your information: Tracking confirmation will only be available for higher price shipping service,such as:China Post Ems(Express Mail service)
Royal Mail(Only for United Kingdom Buyer) and China to Europe Express (EUEXP) track step : 1.If you get the tracking number,Please track it by http://www.sendfromchina.com/tracking/china_post_service.
2.Please track it by http://track.royalmail.com after 5 days or longer time(If no information with your package).
Hong Kong Post: http://www.hongkongpost.com/eng/index.htm
DHL: http://www.dhl.com
China to USA Express (UPS3DSR(Only for USA):http://www.sendfromchina.com/tracking/china_post_service.
UPS: http://www.ups.com
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