Shipping Policy

• Buyers are responsible for the shipping and handling fees. All S&H rates apply for different shipping destinations are clearly list on the item description. Free Shipping offer is only available for Free Shipping Item, Free Shipping Service Only Provide For Domestic U.S. with physical address (48 States only).

• Shipping/Handling do not include just the cost of the shipment. There are additional costs such as additional packing materials, labor, boxes and label.

• Shipping and Handling Fee is non-refundable and non-negotiable under any circumstances.

• After we receive your payment, we will process and ship out your order within 24 – 48 business hours except weekend or Holiday.

• Most items will be shipped within 3-5 business days after payment is received and cleared.

• Item will be shipped by UPS Ground or USPS depends on the item size and destination.  All HI, AK, VI, PR, GU, MP, APO/FPO orders will be shipped by USPS. We reserve the right to choose the service.

• No tracking number can be provided for GU, VI, MP, APO/FPO & International buyers. Buyers may take his own risk of lost shipment. 

• Delivery transit may take 3-10 business days for U.S. customers & 10 business days or more for International shipment, depends on destination.

• Canada and ALL other international Shipping Charges do not include any custom and brokerage fees, buyers are responsible for all custom and brokerage fees. If you have any question regarding why you are being charged this fee, please refer to your government official website. Brokerage fee varies upon the value of the product, for rate information; please refer to the shipping company.

• No COD service will be provided.

• Combined shipment will enjoy a 10 % off of the total shipping and handling fees

• All pick-up services will be charged at least half of the listed S/H fee.

• All Paypal and credit card payments will only ship to billing address. 

Return & Refund Policy

• Back Order may happen due to the delay of shipment from suppliers. Therefore, if the item is in back order status, buyers can request a full refund (the amount that we received) after 7 days of payment received.

• Shipping & Handling Fees are NON-REFUNDABLE under any circumstances.

• It’s our goal to provide 100% satisfaction to our customers. If you are not satisfied with the products (you can just don't like it or it is not what you expected ) <NOT included damaged , lost claim or wrong item> within 30 days of receiving the item, we will offer refund of the FULL ITEM PRICE ONLY on any unused items. Buyer is responsible for the return shipping fee.  Item must be returned to our warehouse within 30 days upon the item delivered date. "FREE SHIPPING" item will be charged 20% of item price for restocking fee. Item must has their original packaging, no signs of being installed or mounted, used, cut wires or scratches. Item must be original saleable condition (which is determined solely by XRTEAM).

• If the product you received is not what you purchased or it function as intend due to manufacturer's defect or whatever reason, we will gladly replace it at no charge. However, it is necessary that you can provide a photo to show us the problem before we issue a return label for you. And we must first receive the product, and examine the defective item before an exchange, or refund is processed.

• All of our items are made by OE approved manufacturers and they were tested in factory. However, it does happen sometimes because of improper installation or wrong item purchase. If an item is being returned due to fitting errors, we do ask customer to provide a written report from professional installers or shops stating what the problem is or we will not accept the return.

•  

  not satisfied (e.g. don't like or not what you expected)	customer pay for return shipping	contact us within 30 days after the date of package arrived	refund item price only ("FREE SHIPPING" item will charge 20% fee)
  manufacture's defect (e.g. fitting error, parts don't work)	seller pay for return shipping	contact us within 30 days after the date of package arrived	exchange (seller pay for reshipping fee)
  seller send wrong item	seller pay for return shipping	contact us within 7 days after the date of package arrived	exchange (seller pay for reshipping fee)
  buyer purchased wrong item	customer pay for return shipping	contact us within 7 days after the date of package arrived	refund item price only ("FREE SHIPPING" item, will charge 20% fee) / exchange (customer responsible for the reshipping fee)
  Damaged package	Please see below for detail	contact us within 7 days after the date of package arrived	seller pay for reshipping fee if the claim is approved
  Lost package	Please see below for detail	contact us if tracking number shows delivered but you didn’t receive the item	seller will only send out replacement after the lost case been approved by the shipping carrier

• Due to the nature of the products we sell, we inspect all packages prior to shipping. All of our products are sold as brand new. All damaged products are considered damaged during transit (even though outer boxes is not damaged).  Please inspect and hand-fit all items by the time it arrive. Customer MUST contact us within 7 days after the date of package arrived. No claims will be accepted after 7 days.

• When the buyer received a damage or loss package, please email us immediately so that we can help you to solve the problem ASAP. Once we receive your email, we may file a damage/loss claim against the carrier (only apply to UPS/Fedex). Replacement item will be shipped out after we receive the approval confirmation from the carrier. However, if the claim is denied, we will NOT be responsible for the lost package (this does not apply to damaged item). For the damaged item, we will offer the buyer an exchange only. Buyers are responsible for return shipping fee.

• Buyer will have to pay extra fee if they want to upgrade their shipping service.

• All product returns MUST have our permission issued by us. Please contact us via email to request the returned before sending back the item. Be sure to clearly indicate the reason of requesting a product return. RMA (Return-Merchandise-Authorization) number will be issued for all return/exchange items. Item must be returned and arrived within 14 days after RMA number is issued. RMA number must be clearly written down on the box/package. Any return packages without a RMA number will be refused by us.

• All returned items (apply on any returned reason) must be in their original packaging or they would be considered unreliable. This includes, but is not limited to, no signs of being installed or mounted, no cut wires, no scratches. It is the sole responsibility of the customer and/or installer to confirm the correctness of size and application before installation.

• After we received your return item, we will verify the problem and open the inspection process. Please given a reasonable amount of time allow us to process your return item. After the inspection, we will contact, exchange or refund to you ASAP. 

• Basically, all auction items are sold "as is". However, we are willing to provide our customer a limited 60 days warranty. That's the reason why you need to buy from us. Warranty is for EXCHANGE ONLY. All products come with a 60 days limited warranty against manufacturer’s defects including bulbs, LED outage, and water leak. No exchange will be issued on products that have been damaged or improper use in any way. Customers must pay for both way shipping for product exchange.
   

Customer Service

• All buyers must complete the checkout for the fastest services. Transactions may not be complete or maybe delay without customers' checkout.

• Winning Bid Notification will automatically send through email (the email address that you registered eBay with) for completing the purchase. Please email us if you have not received your invoice within 24 hours.

• Buyer will receive our Payment Received Notification email within 24 hours after we got the payment (except weekend and Holiday). If you didn’t received it (UPS and our email may be blocked if customer’s email account has filter) or want to check your order status, you can email us anytime at <ebay.xrteam@gmail.com> with your auction number.

• Shipments are made Monday through Friday excluding all Holidays.

• We are doing our best to reply every email ASAP. But because we can’t work 24 hours a day, some email may not be able to reply the same days. Also email sent to us on Sat, Sun and public Holidays will be reply on business days.

• Don't hesitate to contact us, if you have any question about anything of our product.

• Shipping and handling fees are not negotiable or refundable. If you do not agree with our shipping and handling fees, please don’t place a bid or purchase item, by doing so, you have agreed to our charges.

• We Reserve the right to refuse service.

Product Policy

• Many of our items do not come with instructions and do require professional installation.

• Professional installation for all items is highly recommended. Buyer assumes all risk on installation and usage.  No exchange will be issued on products that have been damaged or improper use in any way.

• Fogging is not a defect in the product.  It happen to all lights of all brands.  It is physics issue.  (It is similar to when your windshield fogs up when you get into the car on cold days)

• Some products may vary slightly due to lighting, picture angles, or monitor resolution. You agree to these terms by conducting the transaction. If you have questions, please contact us.

• Some items are only intended for show/static display vehicles or for off-road racing vehicles. Please check with your local DMV concerning legality within your state.

• Buyer shall not be entitled to recover from us any consequential damages, damages to property, damages for loss of use, loss of time, loss of profit, loss of income, any costs of installation/modification, cost of shipping and handling, or any other incidental damages. Parts are aftermarket and are intended for of road use only. Some product may claim SAE/DOT compliance; we cannot assume responsibility for such claims. Please check your local laws and research the parts you wish to purchase to insure they are the correct items you want to purchase.

Feedback Policy

• We will leave feedback after we get the feedback from buyer.

• We strive for a 5-Star service by stating upfront our policies, shipping rates and anticipated delivery time. if you were pleased with the transaction, please respond with all 5-Stars!

• According to the new ebay feedback system you can now not only leave a positive or negative feedback, but also anonymously grade our service in detail including the item description, communication, shipping time and charges. it's called DSR or "Detailed Seller Rating". when you give us 4 stars, it may seem like a great score, for instance a 4 in communication means "Satisfied", ebay however, considers this a low grade. Their standards require sellers to maintain the average of 4.8 and above or be penalized with higher fees, which ultimately get passed on to buyers, and more. In other words, anything less than 4-stars = negative feedback for us. If you are not pleased, please let us know via email us and we'll do whatever it takes to make it better. Let's work together to make a great community, full of great bargains and fun for all.

• Please contact us immediately if you have any problem with our products, we will try our best to help.  We reply our entire customer’s email, if you don’t get our response; please try another email address from a different service or use another way to contact us.

• If you are not satisfy with the purchase, remember to contact us before you leave a feedback. Leaving feedback means you have already graded this transaction. And it will not help to bring it closer to resolution. We like good feedbacks so we work to the best of our ability to "get things right." Before leaving a negative feedback, contact us first.