Since we opened our very first retail location on 47th Street in New York City in 1966, 47th St. Photo has strived to combine competitive prices with honest and helpful dealings to provide the best service before, during, and after the sale. Our courteous customer service staff has been trained to treat our clients with the same respect and attention to detail that they themselves would expect to receive. Millions of satisfied customers over the years stand as a testimonial to the success of our efforts.

From the smallest battery to the newest high tech Digital SLR, we have a vast inventory of photographic and imaging products, available for immediate delivery and always at discounted prices. Our customers have instant access to over 100,000 items from the top brand names in the industry.

We’re certain that once you’ve made a purchase with us and experienced our world class service first hand, we’ll become the only source for all of your photography and imaging needs.

1. Can I pay by Check, Money Order or Cashiers Check?
2. Can I pay using PayPal?
3. Can I pay using Western Union money order services from BidPay?
4. Can I pay using a credit card over the phone?
5. What other methods of payment do you accept?
6. Can I pay by C.O.D.?
7. If I pay with PayPal, will you ship to an unconfirmed address?
8. What are your payment options for International orders?
9. What happens after I have paid for my item?
10. What shipping methods do you have available?
11. When can I expect my order to arrive?
12. How much are the shipping fees?
13. Do I have to pay sales tax?
14. What are your International shipping policies on customs fees?
15. Do you allow local pickup at your location?
16. What do I do if my package was lost or damaged?
17. I still have a question. How can someone assist me?

1. Can I pay by Money Order or Cashiers Check?

   Please mail all Money Orders or Cashiers Checks to:
   
   47th St Photo
   1635 McDonald Avenue
   Brooklyn, NY 11230

   We do not accept personal checks.

   Please include the order number, product description and shipping information. If we don't get complete information with your payment, it could result in a delay of shipping. You will receive a UPS tracking number via e-mail after your product has been shipped.

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2. Can I pay using PayPal?

   We gladly accept PayPal. If you're not already a PayPal member, signing up for PayPal is easy! It takes two minutes, and you'll even get $5 when you complete PayPal's new account bonus requirements. To learn more, or to get started, visit PayPal's website at: www.paypal.com. Once you have joined PayPal you can send your payment by entering our e-mail address in the "Recipient's E-Mail" field on the "Send Money" tab of PayPal. Please send payment to our account name: paypal@47stphoto.com. Please make sure you supply us with all the information we'll need to properly ship your item!

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3. Can I pay using Western Union money order services from BidPay?

   We no longer accept Western Union or Bidpay.

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4. Can I pay using a credit card over the phone?

   Yes! We can gladly accept payments with ALL Major Credit Cards right over the phone. Please call us TOLL FREE at 800-304-2510 to make a payment. Please be advised that we can ONLY ship to the address verified by your credit card company (Your statement address).

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5. What other methods of payment do you accept?

   We also accept payments via Bank Wire Transfer. A payment can be made directly from your bank account to ours. Please contact us for further information.

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6. Can I pay by C.O.D.?

   Sorry, we do not accept C.O.D. payments at this time.

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7. If I pay with PayPal -- will you ship to an unconfirmed address?

   As of April 2008, we can ship to most unconfirmed paypal addresses. We reserve the right to refuse payments from certain countries. If you have any questions about how to confirm your address, please visit PayPal's help center.

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8. What are your payment options for International orders?

   International customers have a variety of options to make payments. We accept paypal and American Express cards over the phone - call us at 718-998-6666 to make a payment. We also accept Money Orders or Bank Checks (please make the funds available in US Dollars). We can also help you arrange a Bank Wire Transfer. (A $25 fee applies to International Bank Transfers). Please feel free to contact us for further details!

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9. What happens after I have paid for my item?

   Orders are processed each day Monday through Friday. If your payment is received after 3:30 P.M. E.S.T. or on a weekend, it is processed on the next business day. Within hours of processing your order, we pick out the items you have selected and get them ready for shipment. Once shipped (usually within 24-48 hours of receipt of your payment) we then e-mail you a UPS tracking number. You may view the shipping status of your order by visiting: www.ups.com and entering your tracking number.

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10. What shipping methods do you have available?

    We ship all of our items via UPS (and US Postal Service upon request and for P.O. Box addresses). FedEx is available too. All of our items ship under our own UPS and FedEx shipping accounts, no exceptions.

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11. When can I expect my order to arrive?

    After your order has been processed and shipped, UPS usually takes 2-7 days to arrive. If you need your item faster (or even overnight!), expedited shipping is available at an additional cost. Please feel free to contact us for express shipping quotes.

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12. How much are the shipping fees?

    The shipping fees for all of our products are clearly stated on the checkout page. The fees cover UPS Ground delivery with insurance for the full value of the product. If you need your item faster (or even overnight!), expedited shipping is available at an additional cost. Please feel free to contact us for express shipping quotes.

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13. Do I have to pay sales tax?

    Since we are a New York company we are required by state law to charge sales tax when shipping to New York State addresses only. Tax rates vary depending on which county we're shipping to. If you live in New York state, please add the appropriate sales tax to your purchase price. Failure to do so will result in a delay of shipping.

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14. What are your International shipping policies on customs fees?

    On orders shipped outside the USA there may be local customs or duties. Please be aware that all countries have different procedures and fees for incoming packages.
    
    47th Street Photo unfortunately does not have information on customs or duties, and we are not able to estimate these charges. Please check with the proper local authorities before placing your bid.
     

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15. Do you allow local pickup at your location?

    Sorry, but we're just not equipped to allow individual customers to pick up merchandise. We pride ourselves on our rapid turnaround time and almost everything ships out within 24-48 hours of receipt of payment.

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16. What do I do if my package was lost or damaged?

    If a package arrives damaged, please hold onto the merchandise and all packing materials until advised otherwise by UPS. You may call UPS Customer Service at 1-800-PICK-UPS (1-800-742-5877).

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17. I still have a question. How can someone assist me?

    If you have any additional questions or comments please don't hesitate to contact us. We try to answer all e-mails within 24-48 hours. You may also call us TOLL FREE at 800-304-2510. Our office hours are 10-7 Eastern Standard Time.

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