1.I am bidding on several items, can I wait for the items end to send payment?
Yes, it's better to send one payment to get combined shipping fee discount. We can wait 7 days from the first auction won. Please use eBay checkout and pay by PayPal. If you don't know the total, please request total invoice when you finish bidding.
2.Which country do you ship and when can I expect my order to arrive?
We ship worldwide at the same shipping rate by airmail. But it is exception with Italy, for Italian customs are very strict and it takes long time there. Orders will be processed within 1-2 business days after payment received. It will take about 10-14 business days to most countries. To some rural areas, it may take longer time.
3. How to calculate total shipping rate?
In the item description, there are single item shipping fee and combine shipping fee stated. Total shipping fee = 1 item’s single shipping fee + each additional item’s combine shipping fee. e.g. Total shipping fee for 2 bracelets = $3.95+$1.99=$5.94. Wholesale items like gift bags, lampwork beads combine shipping fee are higher.
4. What payments do you accept?
We accept PayPal, or Visa / Master/ Amex online credit card through PayPal.
If you have problems with PayPal, we can accept credit card online by other service.
5. How long will it be available for payment?
Please use ebay checkout and pay within 7 days since your first auction won. We will send payment reminder if items not paid. And we will file unpaid item strike to get back ebay final value fee if the items are still unpaid for a period.
6.I need this in urgent. Could you use faster mail service？
Yes, we offer EMS (4-6 business days, about $25 extra, DHL or FedEx 3-5 business days, about $35 extra depends on shipping area) upon request.
7. How much does registered mail cost?
It costs extra US$3 for registered air mail service. Registered mail requires signature.
8.What is your return policy?
Please contact us and mail back the item attached your user ID and item number in its original condition within 14 days. We will refund or replace the item. Shipping fee and insurance is not refundable.
9.What is the conversion between inch and mm?
For bracelet, necklace, loose bead strand length, we usually use the inches to meausure it.
For the size of beads, pendants, we usually use mm. 1 inch=25.4mm 1 mm=0.04 inch.
10. Why I don't get reply from you? I have sent you several emails?
We work 5 days a week. We always reply customers questions. For some reason, your email may not reach us , or the reply email may go to your junk mail. You may use contact seller to contact us again. Please don't hide your email address when you use contact seller. So we can search your order by your email address.
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