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Frequently
Asked Questions for eBay Customers
>>>What
should I do if my Camera/Camcorder is not listed as compatible?
It
may still be compatible. Please e-mail us with any queries.
we try our best to check for you.
>>>I
won your auction, how do I pay for the item?
You
could be received an Invoice with a secure link to pay for it
after the auction closes in 12--24 hours. You can pay for it by
following methods:
(1)
PayPal
PayPal
is the fast and secure payment for ebay purchases.
On ebay checkout, select PayPal or go to www.paypal.com
and click on "Send Money". "Recipient Email" is access@power198.com
(2)
Personal check or company check
(3)
Postal Order
(4)
Money Order
(5)
Credit Card.
>>>Why
do you ship to outside of the United States and Canada? I am willing to
pay additional to ship overseas.
According
to our current business policy as our auction AD states. we ship to the
United States and Canada ONLY.
>>>How
long will it take for me to receive my item?
After
you paid for the item you won we will deal with your order within
24 hours. you will expect to receive your order within 3---5 business
days under your verified payment.
Please
note that our office is closed on Saturday, Sunday and most national
holidays.
>>>Can
you take combined shipping and give a discouted shipping rate if I place
multiple items?
Yes,
we will provide discount shipping cost for you. The discount is up
to the items you won, please email us for details.
>>>If
I am not happy with my item, what will be done to take care of that?
we
guarantee
100% satisfaction. If you are not happy with your purchase for any
reason, we will work with you until you are satisfied!
>>>I
do not want to bid on one of your auctionsan I buy it now?
We
has a firm policy of not closing auctions early. If you are interested
in purchasing an item outside of the normal eBay auction process, you
can contact us at access@power198.com
for a price quotation. Or you can check out our online eBay store. .
>>>What
is my tracking #?
As
soon as your item ships, you will receive an email with the tracking
number and method of shipment.
>>>What
should I do if I receive the wrong product?
Please
contact us at access@power198.com
and
our great customer service department will take care of the problem.
>>>What
can
I do if my product is malfunctioning upon receiving?
If
your product is malfunctioning or faulty, we recommend that you contact
us at access@power198.com
first. If it is determined that your product is defective, we will do
all we can to expedite the process of getting a working item to you.
>>>What
does the one year warranty cover?
The
one year warranty guarantees that our product will be free from defects
and workmanship under normal use and service for a period of 1 year from
the date of purchase.
>>>Where
can I get accessories for my machine?
Click
on our eBay shop for a complete list of our auctions, Search it
with the Part No. of your original battery or the Machine Model in our
shop here is a good chance that you will be able to find what you
are looking for. If you still haven found what youe looking for,
please feel free to contact us at access@power198.com
>>>I
live locally, can I just come in and pick my item up?
Our
products are shipped from a separate warehouse facility. That facility
does not offer pick-up service.
>>>We
are a non-profit tax-free organization, how do we complete the
transaction?
We
do not currently offer tax exempt sales through our eBay auctions.
>>>I
bid on and won the wrong item, what do I do?
eBay
bids are legally binding agreements to purchase. we has to pay eBay fees
for each sale. The only way
to receive a refund on these fees is to file a on-paying bidder
alert which impacts negatively on you as a buyer.
Please be careful with your bids to make sure that you are
bidding correctly. If, for
some reason, you are not able to buy an item for a winning auction,
contact us at access@power198.com
as soon as possible and let us know the reason. We will probably be able
to come up with an agreeable solution.
>>>I
did not realize this was a replacement item and I do not want it. How do
we resolve this?
Again,
please read every auction carefully to make sure that this is indeed the
item that you want. If,
for some reason, you are not able to buy an item for a winning auction,
contact us at access@power198.com
as soon as possible and let us know the reason. We will probably be able
to come up with an agreeable solution that will not result in negative
feedback.
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