About Us - activeforever( 2527)

Wonderful Reasons to Use ActiveForever.com for Your Product Needs:

1. We research very thoughtful product solutions for practically any physical challenge, or for added comfort.

2. We research and try most products before we choose to carry them.

3. We have wholesale access to most anything you could possibly need on land, in the air, and under water!

4. We offer best pricing guarantees, and same day shipping as a standard service.

5. We make ordering for yourself, your facility, your loved ones or your residents VERY easy.

ActiveForever has wholesale access to practically any medical, rehabilitation, exercise, construction, specialty give-away and convenience products; helping budgets go farther, and helping with solutions for deficiency-free and injury-free environments.

We are a resource for Assistive Devices which can help people maintain their independence. Due to limiting physical conditions, many people find themselves less able to cope with everyday tasks and hobbies. We help you live "Life without Limitations".

Assistive Devices aid in the essentials of daily living: Bathing, Dressing, Eating, Using the Toilet, Walking and Transfering into or out of a bed, chair, bathtub, car etc. And let's not forget Recreation, Low Vision and Hobbies.

Our goal is to give you friendly, prompt, personalized service. Most orders placed before 2:00PM Mountain Standard time are shipped the same day, (Monday through Friday).

If you are unable to find an item to meet your needs, please email or call us on our 800 number. We have many items not included in the Internet Catalog. If we do not carry it, we will try to find it for you.

To offer you the best quality daily living aids at an affordable price we do not bill Medicare.

Shipping

Most items are shipped UPS ground. Therefore we are unable to ship to Post Office Boxes. UPS Ground. Shipments should reach you in 3-5 days depending on your location. To reduce shippings costs for our customers, some light assembly may be required on some of our products upon arrival. Items that we do not have in stock can also be shipped that same day direct from most of our suppliers.

All Hawaii and Alaska Customers will be charged a $30 surcharge on top of shipping charges for any orders shipping to their respective states. No exceptions

Our desire is to bring these items within the reach of all who need them.

Returns

ActiveForever.com Satisfaction Guarantee

Your happiness is important to us, yet due to the rehabilitation and hygiene nature of our products, most of our products must be non-returnable. Hygiene items such as bed and relaxation, bath safety, braces, cushions, pillows, gloves; Rehab items such as uplift seat assist, walkers, putties, leg lifters are not returnable. Items that are not returnable are often indicated in its product description as well.

If you would like to return a product, please first check online to see if its page states the item is non-returnable. If not stated online, you may call 800-377-8033 or via CustomerService@ActiveForever.com to confirm as to whether the product can be returned.

If the product is returnable:

When returning a product, you must contact ActiveForever within 30 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number, which will expire 7 days after being issued. You are responsible for returning the item to the address designated by ActiveForever's Customer Service Counselor in a track-able fashion, and the RMA number must be written very clearly on your shipping label on the outside of your shipping box. Once the product you ship back to us is confirmed received, and in like-new condition, a merchandise credit, or an exchange credit will be applied to your account. The exchange credit will be valid up to 6 months after issue.

It is very important you do not deface the retail box in any way, so please be sure your RMA is prominently displayed only on the shipping label on the outside of the shipping box, so we don't refuse your package. Products must be in like-new condition, contain all of its original contents, and in its original packaging in order to be accepted for Return Merchandise Authorization (RMA). We will process your return immediately upon receipt.

Return Policy Criteria:

We carry only top quality products which we are certain will help keep you ActiveForeverTM, however we want you to shop in complete confidence! This is why ActiveForever puts so much effort into only carrying top quality products from consumer-friendly manufacturers who stand behind high quality standards. In the event a product is confirmed as a manufacturer's defect, or confirmed damaged due to the shipping process, ActiveForever will ship you out a replacement at no charge.

Unfortunately, we will have to deny your refund if your return is sent back to ActiveForever without a Return Merchandise Authorization (RMA), or if the retail package or product is missing any contents or defaced in any way 9

Return Service Fees: Most product returns require a service fee of 15%. (Select products such as the Healthcraft Super Pole and other bulk items require a 20% service fee due to our manufacturer's requirements.) Please understand that when a product is returned, quite a lot of work goes into the return process, and this service fee allows us to keep our retail costs low, and our quality of service levels very high.

ActiveForever Customer Service:

Customer Service: Ph. 800-377-8033 or 480-377-6800, 7am-5pm MST.

Email: CustomerService@ActiveForever.com

PLEASE BE SURE TO CONTACT US WITH ANY MAJOR MEDICAL OR REHAB PRODUCT PURCHASE YOU HAVE TO PAY FOR OUT OF POCKET. CHANCES ARE, WEL SAVE YOU MONEY.

We can make a difference!

Headquarters and Interactive Retail Store:
10799 N. 90th St.
Scottsdale, AZ 85260
PHONE: Toll Free: 800-377-8033
               Local: 480-767-6800 (7am-5:30pm PST.)
               FAX: 602-296-0297