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 AGR Machinery Pro Equipment Store eBay Store 
AGR Machinery Pro Equipment Store
Maintained by:   agrmachinery( 36896Feedback score is 25,000 to 49,999) About MeMember has an eBay Store
Congratulations - You've reached the home of AGR Machinery! AGR are the online market leaders offering an ever increasing range of QUALITY BRAND NAME EQUIPMENT sourced only from industries very best suppliers. Shop with full confidence and our 100% satisfaction Guarantee on every product we offer.
About the Seller
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Welcome to AGR Machinery! We specialise in an ever increasing range of quality brand name equipment sourced only from industries very best suppliers. All products offered have been comprehensively tested prior to delivery ensuring your 100% satisfaction. So whether you’re a seasoned Online Shopper or it’s your first time, we promise to make each any every purchase a rewarding experience.

This page has been created for you, our customer, so you may quickly and easily find questions and answers regarding Shipping, Payment, Warranty and Technical Information. If you have a question not covered on this page, please feel free to drop us a quick email so one of our friendly staff may assist you. Our aim is to earn your business, no gimmicks, no tricks – Just our 100% customer commitment to sales and after-sales service.
 
We strive to make sure your item arrives as quickly as possible, because we hate waiting for things just as much as you do. Here are some commonly asked questions you may find helpful in delivery of your item.
⇓ Click each question to read ⇓

Q1: Where is my item – can you track it? Is it insured? HELP!
 
Q2: Is it possible to come straight over and pick up my item?
 
Q3: I’ve paid for my item and Shipping. Are there any extra costs?
 
Q4: After I’ve paid, when do you ship my item?
 
Q5: I’m waiting for my item. How long will it be?
 
Q6: Can you send my item to a different address?
 
Q7: Hey I’m out and I missed the courier. What do I do now?
 
 
An easy guide to using our payment methods.

Paypal
Paypal is one of the easiest ways to pay for your item. Once you have won the item, simply complete the eBay Checkout process and select PayPal as your payment method. Your item will be sent to your registered PayPal address.
There no need to email us, but we will email you to let you know that your payment has been received and your item has been shipped to you. So it’s that easy, after you’ve made payment, you can just sit back, relax and wait for your item to arrive.
Direct Deposit
You can pay directly into our ANZ Bank account–details can be found in the “winner email” we have sent to your eBay registered email address once you have won an item. Bank payment is a safe and easy way to pay for your item and can be done via Internet Transfer (Netbank) or as a Direct Deposit done over the counter at any ANZ branch.
Please note: It is very important to enter your eBay User ID or the last 5 Digits of the Item Number for this auction/item in the Comment/Reference/Message section while completing the transfer.
Bank Cheque and Money Order
We are happy to accept Bank Cheques and Money Orders as payment.
NOTE: We cannot accept Personal Cheques or COD forms of payment.

⇓ Click each question to read ⇓

Q1: What do I do when I’ve won an item?
 
Q2: What do I do if I forgot to include my eBay User ID or Item No.?
 
Q3: If paying via Bank Cheque or Money Order - Where do I send my payment?
 
Q4: Do I need to include any information on my Bank Cheque or Money order so you can identify me?
 
Q5: What do I do after I’ve paid?
 
 
We’ve got your back! Great news is AGR Machinery offer as standard our 100% Satisfaction Guarantee. If for any reason you are not completely happy with your purchase, simply return it to us within 14 days in unused condition and we will gladly refund the full purchase price.

Note that postage and handling charges are a physical cost and therefore are non-refundable.

⇓ Click each question to read ⇓

Q1:What about a warranty?
 
Q2:Why 90 days as standard?
 
 
PLEASE CONTACT US BEFORE LEAVING NEUTRAL OR NEGATIVE FEEDBACK.

IF YOU ARE HAPPY TELL EVERYONE – IF YOU ARE NOT - TELL US.

You may have noticed our Feedback rating is amongst the highest of any large eBay store. The reason is we will not stop until you are 100% satisfied. Although rare, if the product does not meet your expectations, you experience a problem or have difficulty, we’ve found almost all issues are simple and easy to rectify, be it setup or perhaps you’re a first time operator. You demand a high level of service and we are here to provide it. We aim for perfection, please help us maintain it by emailing a short description of the issue and your Mobile Number – one of our experienced staff will contact you. We are real people with a wealth of experience and knowledge of every product we offer. No matter what the situation, we guarantee to provide a happy outcome.

Also keep in mind we are constantly looking for ways to improve our eBay system. Any comments you may have, both good and bad are welcome. They will be used to develop our system into a simpler and more effective service that will be as straight forward as possible.

We love your positive feedback
We love receiving your positive comments and take this opportunity to thank everyone for your support. eBay feedback comments are more now permanent than ever and cannot be changed, edited or removed. If you have a problem, we hear you and understand if your new toy won’t start or your item is late, a Neutral or Negative Feedback comment left in the heat of the moment will most certainly not reflect the outcome or show our follow-up action and total commitment to resolving the problem in the fastest way possible. As such, the tiny few that have left feedback other than positive often find they are very disappointed it cannot be undone. Once again if you have any issue at all, simply fire off a quick email with your Mobile Number and one of our staff will contact you promptly.

Email – Drop us a line
We are here to help you – we pride ourselves on customer service and know your enquiry is our top priority! We have lots of staff to answer your questions and we respond to every single email usually within a 24hr period (business hours). You can imagine we receive 1000’s of emails each day and our staff are working constantly to respond to your enquiry fast. We kindly ask that you wait until the following business day before sending a repeat email as our system will group your emails together and this may delay our response.
 
Here we have listed some technical information about our equipment. Although generalised, we hope you find this information useful.

⇓ Click each question to read ⇓

Q1: Where are these products from?
 
Q2: Can I get a spare ...... for my item?
 
Q3: I’m having difficulties with my recent purchase?
 
Q4: Who can service my machine?
 
 
Thanks for reading and remember, if have any queries or require further assistance please get in touch.
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