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1.
What happens if a parcel is lost in the post?
The
chances of losing a parcel in the post are slim. On our current figures as
few as 1 in 700 parcels go missing. But if you are unlucky enough to have
an item go missing don't worry we won't leave you hanging. We promise to
work with you until either the item turns up or a refund is issued. None
of our buyers will ever be left out of pocket due to a PO mistake.
Your item should arrive within 2-5 of payment being made but as the famous
phrase goes "Please allow 14 days for delivery". But if your item hasn't
arrived within 7 days we advise visiting your local collection point
(which is usually a sorting office) to see if the item is there awaiting
collection. We know that you should get a card through your door if you
are out when they deliver but this is not always the case. 9 out of 10
delayed items are found at the collection centre.
2.
My item doesn't fit what should I do?
We
are careful to list all sizes as accurately as possible - but generally we
take the manufacturers recommended size by age as the size we use in our listing.
Of course, if a garment is listed as say,
11-12 years, it's unreasonable to expect it to fit every 11 or 12 year old. We trust that our customers will use their best judgment
and contact us for measurements should they have any doubts. We try to
standardise all our sizes where possible and will sometimes give advise on
fit, so a listing may read "Size 8 to fit age 6-7".
We will accept any item for return within 14 days of delivery as long as
the item is unworn and has all original tags and labels intact. The
original postage costs and the cost of returning the item is not
refundable. Our full refund policy can be found at the bottom of any item
description page.
We do not offer an exchange service on returned items - we only refund.
This leaves you free to purchase the alternative item you need without
waiting for the returned one to get back to us, which means there is less
chance of us selling out before you can get one.
But
remember eBay is for buying and selling. Why not try re-listing the item yourself?
At our prices you might even make a profit!
3.
My item arrived damaged!
All
items are carefully inspected before being despatched and should reach you
in perfect condition. All incidents where a fault is reported are dealt
with seriously on a case by case basis and on occasions where a faulty
item has been sent a full refund including original & additional
p&p charges will be given.
4.
Will you end an Auction listing early and sell it to me off eBay?
This is something we would never do. Even if an item has no bids it could
be in a number of peoples watch lists - and they wouldn't be happy if it
suddenly disappeared. But don't forget to check out our buy-it-now
listings we may well have the item in stock there.
5.
Can you leave me my feedback?
We
always, always leave feedback once a transaction is complete, but we don't
consider that transaction complete until you the customer are totally
satisfied. The best way of letting us know this, is to leave feedback for
us.
Please
note due to the time constraints of leaving 100's of feedback per week our
feedback is automated which means it will appear as soon as you leave
ours. Feedback is entirely optional and we're more than happy for you not
to leave it if you wish and will never bother you to do so.
If
you have a question that is not covered by this FAQ please mail us here: mailto:sales@wivvit.co.uk
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