POLICIES:
Shipping Rates & Locations
All Time Medical will ship to the 48 contiguous states in the continental USA. We offer FREE ground shipping for all orders exceeding $50. Please contact us for pricing if you need your items shipped through a quicker method. We will charge your credit card accordingly only after informing you of the additional charges.
There will be additional charges for all orders shipped to Alaska, Hawaii, Puerto Rico and outside the United States. We will not charge your credit card until we inform you of the additional charges.
Delivery Time
Delivery times will vary. Most orders will ship within 2 -3 business days and arrive within 5 7 business days. Shipping time varies from manufacturer to manufacturer.
Large and bulky items such as manual wheelchairs, motorized wheelchairs, lift chairs and Electric Scooters may take up to 2 - 3 weeks. Shipping time varies from manufacturer to manufacturer.
Custom items may take up to 3-4 weeks. Shipping time varies from manufacturer to manufacturer.
To expedite your order, kindly contact our customer service department at service@alltimemedical.com. Extra charges may apply.
If these delivery times cannot be kept, we will immediately notify you and give you various alternatives and options which includes an option to cancel your order.
If you are unavailable to receive the shipment when your order arrives, we will notify you that an attempt was made. We will attempt a second time after which we will charge a 20% restocking fee.
30 day Return Policy
We offer a 30 day return policy except for any custom product built to order, hospital beds, bath safety or commodes, due to hygiene issues. For all other items, the following conditions must be met:
- The 30 day policy begins 30 days from the date of the customer receipt and arrives at the vendor location within 30 days from said date.
- All Time Medical issues an RMA (return merchandise authorization) number.
- Product is in its original packaging material, was not used, not damaged and clean.
- Product must arrive at the vendor location within 30 days from customer receipt date.
- Shipping charges and restocking fees (20%) are the responsibility of the customer unless the customer received the wrong product shipped or the customer received a damaged item.
- If all of the conditions are met, the refund will be issued only after receipt and satisfactory examination of the returned item.
Cancellations
An order cancelled after it is shipped, will have the 30 day return policy apply as explained above.
Payment Options
We accept, Paypal, Visa, Master Card, Discover and American Express. Since all the information is encrypted, you can safely enter your personal information and rest assured that the data will be safely transferred to our server for order fulfillment. We also accept money order, cashier's checks and personal checks, however, checks will have to clear before shipment.
Sales Tax
We only collect New York State tax when shipments are made to a New York State location.
Disclaimer
We do our best to post accurate information about the products that we sell. At times, errors to occur. We cannot take responsibility for typographic errors.
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