We only accept payments by PayPal. Please send your payments to anime-zen@hotmail.com.  We usually ship the item within 3 business days or faster after payment is received and cleared. However, the delivery will take longer when the item is accidently out of stock after payment received. When that happens, we will send you a back-ordered notiification. 

Please be reminded that we can only ship to your primary PayPal shipping address. If you would like to designate your purchase be shipped to a different address, please be sure to ADD that address inside your PayPal account BEFORE you complete the payment or SPECIFY the alternative shipping address in the NOTE section.. 

Should a payment is not made within 7 days, we reserve the right to cancel your order without prior notice.

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We ship by the following methods:

-Small parcel with insurance (optional): for items weights under 1 kg to the majority of countries

-CP Parcel with a tracking no. (can be tracked with your local post office only)  : for items weights above 1kg to the the majority of countries

-Express Mail Service (EMS) with a on-line trackable tracking no.: for valuable and high-priced items

-S.A.L. : for heavy items over 3 kg to the majority of countries.

We ship within 3 business days of receiving paymentail. Please note that any local duties, customs, and taxes that apply must be paid by you, the recipient, upon delivery. We try our best to avoid shipping delays and incurring such charges, but we cannot be held responsible for foreign customs delays or imposed duties.

Ship To Countries

Europe Austria Belgium Bulgaria Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Liechtenstein Lithuania Malta Netherlands Norway Poland Portugal Belarus Romania Slovakia Spain Sweden Switzerland Turkey United Kingdom

North America Canada United States Asia Pacific Australia Hong Kong Japan Korea Malaysia New Zealand Singapore Thailand Middle East Israel Saudi Arabia United Arab Emirates

If your country is not listed in the above list, please contact us at anime-zen@hotmail.com to see if delivery is possible. Please note, we ship to your PayPal primary address. If you would like to ship the item to an alternate address, you MUST specify the alternate address in the NOTE section when you complete payment in PayPal.

Delivery lead-time 

- Small parcel: 5~10 days for Asia / 7~14 days for America/Europe

- CP parcel: 5~10 days for Asia / 7~14 days for America/Europe 

**Please note that it takes longer to get to Brazil, Italy, France and Germany. It may take up to 4~6 weeks due to the custom delay.  Please If you wish to receive your items faster, please consider using Express Mail Service (EMS).

**If you wish your parcel to be sent by registered Air mail, please leave a note in the memo box during checkout. It is 2.0 dollars extra per parcel. It may take a few days longer for the parcel to arrive but it is more secure. I highly recommend shipping by registered air mail for packages to Brazil, Italy and France.

- Express Mail Service (EMS)   

• North America/Caribbean: 4-6
• Europe: 4-7
• South America: 4-7
• Middle East: 3-7
• Asia Pacific: 2-5

- S.A.L. : up to 3 wks for America / Europe .

To track your EMS packages, please:
1) Go to this website http://postserv.post.gov.tw/WebMailNslookup/ENII_EMS.html
2) Enter your EMS tracking number (the tracking number is listed at the top of this email)
3) Click the "Go" button

Combined Shipping
We offer a combined shipping discount on most of our products – please review individual item descriptions to verify if combined shipping is available. To calculate the combined shipping cost, pay for the heaviest item (highest shipping price), and then add the price specified for each additional item as specified in the eBay listings. Please use the below chart as a guide to calculating the combined shipping discount.

Unclaimed Parcel
If your parcel is unclaimed and returned to us, we will notify you by email. Such a situation may occur if you are unavailable or the address you provided was insufficient. We will resend your items for you ONLY if you pay for the postage of second trip. If you refer a refund, the refund will be the purchase price less shipping charges and a 15% re-stocking fee.

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100% Satisfaction Guarantee -Risk FREE Shopping 

We now offer 100% satisfaction guarantee and risk-free shopping to make sure your shopping experience a good one with our store!  If for any reason you're not happy with our products, you can now return them within 45 days to receive a FULL refund of your payment, even including the shipping postage.

We try to make your shopping experience on eBay and with our store a pleasant one. Please pay special attention that items returned must be in new condition and in original manufacturer packaging.  The item(s) must be returned at buyer's own expense.  

If you have any further question regarding our return policy, please feel free to write me by email at any time~

14-day DOA Guarantee
In the event you receive a non-functioning product, Anime-Zen will provide a full refund plus the return shipping cost provided you contact us within 14 days of receipt of the product (verified by tracking information). The refund will be made to the buyer’s PayPal account once we receive the return product. The 14-day DOA guarantee is offered for electronic items only.  

Warranty
We sell only new, never-used products in their original packaging. Please refer to each item description for specific warranty information.

If your product fails after 14 days of receipt up to the end of your warranty period, please email us your sales record and payment details to make a paid return request. We will act as your agent to send the product in for repair; however, you are responsible for shipping costs both ways. If the product was damaged through human error, the warranty will be voided.

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Questions? No problem. That's what we're here for! Please contact us at acuteshop@hotmail.com and we'll be happy to answer any questions you have. We will respond as quickly as possible. Please note that our working hours are Monday through Friday, 9am to 5pm Taipei time (+8 GMT), which means:

in Berlin - Monday through Friday, 3am to 11pm
in London - Monday through Friday, 2am to 10am
in New York City - Sunday through Friday, 9pm to 5am
in Paris - Monday through Friday, 3am to 11pm
in San Francisco - Sunday through Friday, 6pm to 2am
in Sydney - Monday through Friday, 11am to 7pm

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