THIS USER WAS CREATED AS A COMBINED EFFORT OF TWO ESTABLISHED SELLERS.  APUKIDS AND KAHENDERSON61 TO HANDLE OUR AUDIO BOOK SELECTIONS ONLY.  WE BOTH HAVE 100% POSITIVE FEEDBACK AND HAVE BEEN OPERATING INDEPENDENTLY ON EBAY FOR APPROXIMATELY 4 YRS.  FEEL FREE TO CHECK OUT THE ABOVE USERS ON EBAY TO VERIFY THIS INFORMATION. 

RECENTLY A BUYER LEFT US A NEGATIVE FEEDBACK COMMENT WHICH WE WOULD LIKE TO ADDRESS.  THE COMMENT HE MADE WAS THAT THE ITEM WAS NOT A DESCRIBED.  WE HAVE SOLD OVER 500 ITEMS AND PRIDE OURSELVES ON HAVING A 100% FEEDBACK.  ALL OF OUR ITEMS ARE NEW AND EXACTLY AS DESCRIBED AND WE DO NOT UNDERSTAND WHY THIS COMMENT WAS MADE. 

THIS WAS A NEW EBAYER AND HE NEVER CONTACTED US FOR A REFUND SO WE HAD NO OPPORTUNITY TO CORRECT THE SITUATION.  WE LEAVE POSITIVE FEEDBACK ONCE THE ITEM IS PAID FOR.  OUR FEEBACK IS NEVER A RESULT OF THE BUYERS BUT A TRUE RATING ON THE BUYER PROMPT PAYMENT.