Auto Grimmig eBay Store Help & Policies
(effective as of 9/19/2008)How
to...
- Cancel The Order?
-
Inspect Automotive Parts Upon
Receipt?
- Return
An Item For Refund Or Exchange?
- File Package Damage Claim?
- File Manufacturer
Warranty Claim?
-
Contact Us?
Information regarding ...
- Shipping
- Back Orders
- Time Of Transit of the
Shipment
-
Installation Recommendations for a Trouble-Free Experience
- Disclaimer
Shipping Information
Items that are in stock in our warehouse usually ship within 1-2 business day.
Orders must be placed, payment verified, and security cleared by 12:00pm PST.
Merchandise is shipped complete, properly packaged, and insured via the
service you select. Occasionally an item is oversold. If this is the case, we
will fill the orders on a first come, first serve basis.
Items that are out of stock usually ship within the time quoted at checkout,
which may vary by brand. Payment will be secured in full as a 100% deposit and
the item(s) will be ordered from the manufacturer(s). As each item becomes
available, it will ship properly packaged and insured via the service you
select. We will notify you in the event of a backorder. Backorders are left on
order until they ship.
Back Orders
We continually seek updates on backordered items and regularly update your
order status until the backorder is filled. Rest assured that backorders do
not get lost or forgotten about. If immediate availability is a concern,
please call and we will stock-check the item at the manufacturer.
Ground Shipping Service and Delivery Times
Ground Shipping Service and Delivery Times show here are in addition to
processing time, the estimated shipping times quoted, and any backorder
delays.
Once an item is ready for shipment, normal Ground Service estimated regional
delivery times are as follows:
- WESTERN - 1 to 2 business days
- CENTRAL - 2 to 4 business days
- EASTERN - 4 to 6 business days
- CANADA - 7 to 14 business days
*Excludes weekends and holidays
Expedited Services and Delivery Times (Next Day, Two
Day, and Three Day delivery)
Expedited Service and delivery times show here are in addition to processing
time, the estimated shipping times quoted, and any backorder delays. Choosing
expedited shipping WILL NOT prioritize, rush, override, or overcome any of
these preceding conditions.
Please keep in mind that selecting Next Day, Two Day, or Three Day services
DOES NOT GUARANTEE shipments will be delivered in the selected amount of time.
Expedited orders are subject to the same quality control and security
clearance procedures as non-expedited orders, so despite our best efforts, we
may not be able to ship expedited orders the same day they are placed.
Once an item is ready for shipment, normal Expedited Service delivery times
are as follows:
- NEXT DAY SERVICE - 1 business day
- TWO DAY SERVICE - 2 business days
- THREE DAY SERVICE - 3 business days
*Excludes weekends and holidays
Special Handling Items
Special Handling Items are large or bulky items that incur higher shipping
costs than Non-Special Handling Items. Discounts or Promotions on freight
charges do not apply to Special Handling Items. Next Day, 2 Day, and 3 Day
shipping services are not available for Special Handling Items. Some large or
heavy items may need to be shipped via truck freight. Please be aware of any
special notes or lengthy availability times that may apply to these items.
Cancellations
All sales are considered final upon shipment from either the supplier or AG.
Cancellation requests are subject to Auto Grimmig authorization. Please keep
in mind that some specialty item orders (such as Superchargers) are not
cancelable under any circumstances (please refer to the ebay store item
description for details).
Cancellation Fee:
- Upon the approval of the order cancellation from Auto Grimmig, there would
be a cancellation fee of 10% of the item price.
Cancellation Process:
- Please call our Customer Service department at 626-310-4100 to cancel an
order. We do not accept cancellations through email, fax, or voicemail
message.
- Our Customer Service Representative will verify that your order has not
shipped. Once an order has been shipped either from our warehouse or from the
manufacturer it may not be cancelled. Cancellation requests on orders that
have already shipped either from our warehouse or from the manufacturer fall
under the return guidelines below.
- Once we've verified that your order hasn't shipped, we will issue you a
full credit less the cancellation fee.
The complete cancellation process usually takes 5 to 7 business days. After we
issue your credit it may take your bank up to 5 additional business days to
credit your account.
How to Inspect Automotive Parts Upon Receipt
Please follow these guidelines when you receive your parts:
- Before opening the package, check for accuracy by matching the part number
on the box with the part number on the invoice or packing slip. If it matches
please proceed, otherwise call us immediately.
- In the event the product needs to be returned, you will need the box in good
shape to avoid rebox fees. Carefully open the box taking care not to damage
the parts or the packaging and keep the box.
- Inspect the parts for apparent damage and missing items. If no apparent
damage and missing items are found please proceed, otherwise call us
immediately.
- Mock up or lay out the assembly of the item on a clean soft surface to avoid
damage to the parts. Make sure the parts received are what you actually want
before proceeding to install. Once installation is attempted, the parts are no
longer unused, uninstalled, and in resalable condition.
Installation Recommendations for a Trouble-Free Experience
- Do not take your vehicle apart, or commit to a time to install a part before
the part arrives and has been inspected.
- Carefully read all instructions and make sure all necessary tools are
available. We recommend novice installers (do it yourselfers) have a qualified
and experienced professional at hand to ensure a successful installation.
Assess your abilities and only proceed if you are capable of completing the
install. If not, give the job to a professional.
Returning An Item For Refund Or Exchange
Damage Claims
- Customers who receive a damaged part must call our Customer Service
department at within 3 days of receiving the item to generate a damage claim
and issue a Return Merchandise Authorization (RMA) number. Failure to notify
us within 3 days may forfeit your right to a damage claim. We do not accept
RMA requests through email, fax, or voicemail message.
- Specialty items (such as Superchargers) that are not normally returnable or
refundable under any circumstances (see product pages for details) are
eligible for an exchange in the event that they are damaged upon receipt.
- Items that fail or are damaged due to customer abuse, negligence, or
improper installation techniques, are not returnable under any circumstances
so please take care of the parts while they are in your possession.
- The carrier will contact you to inspect and possibly retrieve the damaged
part. Do not take it upon yourself to ship the item back to us or you will
forfeit your right to a damage claim.
- Auto Grimmig will pay for all freight charges incurred with
damaged claim.
Auto Grimmig ebay Store Warranty Disclaimer-
All the products being sold in ebay store, unless otherwise stated in the ebay
item description, are sold "as-is".
- All the products being sold in
ebay store, unless otherwise stated in the ebay item description, are
designated as either RACING, OFF-ROAD, OR SHOW USE ONLY. Auto Grimmig offers
or implies no warranty.
Manufacturer Warranty Claims
If the product's original manufacturer provides warranty for the item (as
listed in the ebay item description), buyer can follow the guideline listed
below for the Manufacturer Warranty Claim:
- If a part was successfully installed, went into service, and then failed, it
may be eligible for warranty replacement. You must call our Customer Service
department at within 14 days of the failure and have a Customer Service
Representative generate a manufacturer warranty request and issue a Return
Merchandise Authorization (RMA) number. Parts that are covered by a
manufacturer's warranty may be returned for exchange for like product
replacement. Refunds are not issued on warranty items.
- Items that fail or are damaged due to customer abuse, negligence, or
improper installation techniques, are not returnable under any circumstances.
- The customer is responsible for all freight charges incurred with the
warranty exchange. This includes the original freight cost to the customer.
- RMA numbers for warranty items expire 30 days after they are issued. Items
returned without an RMA number or using an expired RMA number will be refused.
- Unless otherwise instructed, ship returns to: Auto Grimmig, PO Box 92797,
City of Industry, CA 91715. All Returns must have the RMA number clearly
displayed on the return shipping label. Do not write the RMA number on the
original product package and take care to properly prepare package for
shipping.
- It is the customer's responsibility to insure the package and retrieve a
tracking number with signature requirement from the carrier to protect you
from loss. Damaged, lost, or missing claims must be made with the carrier.
- Only items authorized for warranty service that pass warranty inspection
will be processed. Unauthorized customer warranties or warranty items that do
not meet warranty criteria as stated by the manufacturer, or do not pass a
warranty inspection will be denied and returned, if requested, at the
customer's expense. Unclaimed denied warranty returns will be destroyed.
Auto Grimmig is only responsible for product replacement per the
manufacturers warranty guidelines. No other responsibilities or warranties are
expressed or implied.
Unauthorized Returns
Unauthorized customer returns, or returns that are mis-shipped, mis-packaged,
or mis-delivered, will not be 'tracked down' and are not the responsibility of
Auto Grimmig. (AG).
Contact Us
Phone: 626-310-4100
Fax: 626-310-4123
Sales Department Hours:
10am - 7pm PST M-F
Office Hours:
10am - 7pm PST M-F
General Company Policy as Stated on Invoice
Auto Grimmig (AG) liabilities are limited to providing
the correct product based on the vehicle information supplied by the
purchaser, the corresponding product information supplied by the manufacturer,
and the fair representation of our advertising. Installation and safe use of
the products is the sole responsibility of the purchaser. AG supports, yet is
limited to, all manufacturers' warranties. AG reserves the right to approve
all cancellations and returns. Please call and speak directly to a AG Sales
Representative to cancel or return an order. Cancellations and return requests
are not accepted through email, fax, or voicemail message. Except in the case
of our error, all sales are considered final upon shipment. All returns will
be assessed a restocking fee. Authorization to return a product expires after
14 days. AG is not responsible to provide proof of purchase 90 days after the
order date.
Disclaimer
All items Auto Grimmig selling on ebay store are designated as RACING,
OFF-ROAD, OR SHOW USE ONLY and are not intended to be used on the highway or any
pollution controlled vehicles UNLESS OTHERWISE STATED BY MANUFACTURER. This does
not mean they cannot function on such vehicles, but merely that they may not
uphold to the regulations and restrictions of a highway vehicle and therefore
must be designated as OFF-ROAD USE ONLY. For OBD-II vehicles, the use of any
manifolds or test pipes may remove a Catalytic Converter, in doing so this will
trigger a Check Engine Light due to Catalytic Converter failure; this sometimes
can cause the vehicle to enter into a "Null Mode" which can alter the vehicles
performance in a negative fashion. Auto Grimmig is NOT RESPONSIBLE FOR ANY
PENALTIES OR FINES ASSOCIATED WITH THE USE OF ANY OF THE PRODUCTS THAT WE SELL.
Please check and confirm with all local laws before purchase to ensure that you
understand fully the consequences and risks associated with the use of the
products sold by Auto Grimmig. Auto Grimmig is not responsible for any labor
costs with installing or removal of any products regardless of the situation
that has occurred and will not be held liable for such costs. If a manufacturer
states that their product is approved for highway use then the manufacturer of
said product will be responsible for their own claims and are in no way
associated with Auto Grimmig.
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