FAQs for AVIATION
Who is AVIATION ?
AVIATION is a husband-and-wife team who sells mostly books and videos, but also other great finds that come our way. The husband half of the team has been collecting books since he was a child. He has perhaps the best collection of juvenile aviation fiction (hence the ebay ID), plus many other collections. He started as a buyer on ebay. The wife half of the team started selling, to clear out the many books that were sitting unloved in boxes, often only because we have run out of bookshelves.
We also have a personal collection of thousands of videos.
What forms of payment do you accept?
Pay Pal, Bid Pay, Checks, and Money Orders.
What if I have a question before I bid?
Please feel free to email us with any questions. Most of the time I get back to you within 24 hours (and generally sooner). However, "real jobs" and family obligations (and sleep time) preclude us from being at the computer 24/7.
When can I expect to receive my item?
We generally ship within 24 hours of receiving your payment (items for which payments are received on Saturday will be mailed on Monday). A shipping notification will be emailed to you when your item has shipped.
95% of our items (the books and videos) are shipped via media mail. Please be aware that media mail typically takes 7-14 days to travel coast to coast and can take longer. If you need an item sooner, priority mail is also available.
What if I receive my item and there's a problem?
If you have a problem, please email us so that we can make it right with you. We both want what is fair.
When do you leave feedback?
We leave feedback after you have received your item and we know you are happy with it -- after an email from you, upon your leaving feedback, or, if we don't hear from you, about three weeks after delivery confirmation shows you have received your item. We have left only a few negatives, all for non-paying bidders.
Will you discount shipping on multiple wins?
We are most happy too. There are two qualifications to this:
a) The items must be shipped at the same rate. That is, we are happy to discount shipping on a book and video you purchase because both are shipped at media mail rate. However, if you buy a stitchery kit that is shipped via first class mail and a book that is shipped via media mail, we cannot combine and discount shipping (the stitchery kit does not qualify for media mail rate, and shipping the book via first class would be too expensive).
b) If you win multiple items and will be paying with PayPal, please wait for me to issue you a combined invoice. In order for PayPal's seller protection policy to remain in effect, items shipped together must be paid on one invoice.
Ebay Member Since Saturday, Apr 25, 1998
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