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We strive for 100% customer satisfaction on every sale we complete. Please give us all "5-star" ratings.
If, for any reason you are not satisfied with your purchase, please contact us before leaving neutral or negative feedback.
We will work with you to until you are satisfied. We will automatically leave positive feedback after received positive feedback from you.
About Us
We are family owned business with proper business licence.
We are wholesaler and exporter and we have served thousands of customers from all over the world.
Our products are direct from factory, there is no middle man, no high markup, so we can provide quality items yet very competitive price.
Please help us keep providing good products and service to you by give all positive feedbacks and all "5-star" ratings.
- I am bidding on several items, can I pay after I finish all the purchases?
- How do you calculate combine shipping fee?
- What payments do you accept?
- I am not from USA.What is the shipping rate to my address?
- How do I know when my order been shipped out?
- When can I expect my order to arrive?
- What is the conversion between inch and mm?
- What is insurance for?
- What is your return policy?
- How many pieces /beads does this item contains?
1.I am bidding on several items, can I pay after I finish all the purchases?
Yes, it's better to send one payment to get combine shipping fee discount. We can wait 7 days from the first auction won.Pls inform us after you finish all so that we can send you the combined invoice.
2.How do you calculate combine shipping fee?
Total shipping fee = Highest single item shipping fee + Each additional items combine shipping fee as stated.e.g. If 1 strand pearl shipping fee is $3.95 and its combine shipping is $1.99 for each, total shipping fee for the 2 strands should be $5.94.If you don't know how much is the total shipping, please send a total request to us.
3. What payments do you accept?
We accept Paypal, Visa / Master/ American express,credit card online by paypal system.
4. I am not from USA.What is the shipping rate to my address?
We ship to worldwide, shipping fee is the same by air mail. Only ship by EMS or Fedex the rate will be different.
5. How do I know when my order been shipped out?
Orders will be processed within 1-2 business days after payment received. We will send shipping notification email by eBay system when we pack the items.
6.When can I expect my order to arrive?
Orders will be processed within 1-2 business days after payment received. It will take about 7-14 business days to arrive.
7.What is the conversion between inch and mm?
For bracelet,necklace,loose bead strand length,we usually use the inches to meausure it.For the size of beads,pendants,we usually use mm. 1 inch=25.4mm 1 mm=0.04 inch
Insurance is optiona.If you pay for the insurance,we'll resend you package once it is lost during the transit.Strongly recommand!
We refund or exchange the item if it's damaged or lost. The shipping fee and insurance is not refundable. Please contact us by email before you return the goods.
10. How many pieces /beads does this item contains?
For loose beads,we usually sale by strand.We offer strand length in each listing.Due to variance in sizes of natural gemstones,strand lengths and beads qty may vary.For finished products,we usually offer one pc in one listing.If we offer more than one pc,we'll show that in the title. If you're not sure about the pc/qty,pls contact us.
