Recognizing that sometimes people change their minds about purchases or that I may make a mistake, I have adopted the following return policy:
1.) MY MISTAKE (applies to new or used items and means I shipped you the WRONG ITEM... ie. - you won an auction for a bulldozer and received a vase)
a. Please contact me within 3 days of receipt of package to let me know what went wrong.
b. Please allow me the opportunity to correct the error by shipping the correct item and paying for the return shipment of the incorrect item.
c. If we cannot work out a timely exchange (I ship daily Monday through Friday and max delivery time for continental United States is 5 business days so hopefully we can make it work!), I will refund your money (including original shipping fees) upon return of the item in the original packaging and in the same condition as originally shipped
d. Item must be posted for return NO LATER than 7 days after return authorization is issued and must be sent using a traceable posting service (such as delivery confirmation, UPS, Fedex, Airborne or DHL).
e. Buyer must email me with confirmation/tracking number (this is for your protection as well as mine!)
f. Paypal payments will be refunded the same day product is received and condition verified.
g. Money order payments will be refunded with a postal money order within 72 hours of product receipt and verification
h. Check payments will be refunded via check within 24 hours of product receipt and verification.
2.) NEW ITEMS
New items are returnable under the following conditions:
a.) You must email for a return authorization within 3 days of receipt
b.) Item must be posted for return NO LATER than 7 days after return authorization is issued and must be sent using a traceable posting service (such as delivery confirmation, UPS, Fedex, Airborne or DHL).
c.) Buyer must email me with confirmation/tracking number (this is for your protection as well as mine!)
d.) Item must be returned in the original packaging with all seals still intact and in the same condition as originally shipped
e.) Returns are subject to a 10% restocking fee
f.) Return shipping is responsibility of buyer
g.) Original shipping charges are non-refundable
h.) Paypal payments will be refunded (less 10% restocking fee and original shipping charges) the same day product is received and condition verified.
i.) Money order payments will be refunded with a postal money order (less 10% restocking fee and original shipping charges) within 72 hours of product receipt and verification
j.) Check payments will be refunded (less 10% restocking fee and original shipping charges) via check within 24 hours of product receipt and verification.
k.) New Items that have been opened ARE NOT RETURNABLE under any circumstances. If necessary, please contact manufacturer for warranty support.
2.) USED ITEMS
I take a LOT of photos and I answer all questions asked promptly in order to ensure that you KNOW what you are getting. Used item listings ALWAYS show the actual item and condition; therefore returns on these items are generally buyer remorse or the result of a duplicate gift. Recognizing the work I put into each listing, my policy must be a bit more restrictive:
a.) You must email for a return authorization within 3 days of receipt along with reason for the return
b.) Item must be posted for return NO LATER than 7 days after return authorization is issued and must be sent using a traceable posting service (such as delivery confirmation, UPS, Fedex, Airborne or DHL).
c.) Buyer must email me with confirmation/tracking number (this is for your protection as well as mine!)
d.) Item must be returned in the original packaging with the original packing materials and in the same condition as originally shipped
e.) Returns are subject to a 20% restocking fee
f.) Return shipping is responsibility of buyer
g.) Original shipping charges are non-refundable
h.) Paypal payments will be refunded (less 20% restocking fee and original shipping charges) the same day product is received and condition verified.
i.) Money order payments will be refunded with a postal money order (less 20% restocking fee and original shipping charges) within 72 hours of product receipt and verification
j.) Check payments will be refunded (less 20% restocking fee and original shipping charges) via check within 24 hours of product receipt and verification.