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Who We Are

BestPriceAudioVideo.com is a privately owned and operated electronics retailer, located in Avon, Ohio (just west of Cleveland).  We have been selling consumer electronics to the public since 1982 and have since expanded our operations to our web site, BestPriceAudioVideo.com. Our customers rave about us because we are honest and up front, we don't care to pressure anyone into a sale, we sell fantastic products at fantastic prices, and we don't gouge anyone with inflated shipping or handling charges to make money off of them behind the scenes.  We have the products customers want, the accessories to make those products easier or more fun to use, and the service you deserve, all for the best price.

What We Sell

• We only sell USA Retail Products
• Items listed will always tell you whether they are new, or whether other conditions apply, such as "open box" items. 
• Most open box items are covered under our 30 day exchange policy
• Because we're Authorized Dealers for everything we sell, you can be confident in purchasing any product from us.
• We sell a variety of electronics for a number of leading electronics manufacturer's.  This selection includes home audio and video equipment, mobile electronics, photo equipment, GPS units, accessories, gaming, bluetooth, phones and more.  As an authorized dealer for all of the manufacturers' we retail for, you can trust that everything we sell is a USA retail market good with a full warranty from the manufacturer.  All of the items on our web site are Brand New, in regular retail condition just as you would expect to find them in any of the larger Brick-and-Mortar Retail establishments.
• 

  Refurbished products have been sent back to the manufacturer for some reason, unknown to us.  Most often, we find that this is due to retailer overstock, box damage during shipping, or cosmetic defect.  Other possibilities could include: customer return, product recall by the manufacturer, etc.  All refurbished goods have been remanufactured to "like-new" condition by the manufacturer (JVC, Panasonic, etc.).  Each is then sealed in the factory refurbished box, by the manufacturer, including all manuals and regularly included accessories, and are sold as refurbished, generally at a lower price.  

  All refurbished items are warranted.  The manufacturer gives each refurbished item a warranty, usually shorter than what they assign to brand new models.  Warranty terms are stated in each eBay listing. 

  In general, we have found that these units look and run just like new.  In fact, many of the refurbished products we sell are difficult to identify as indeed refurbished. 

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  All "Open Box" and "Refurbished" products have been tested and are in working condition before the item is available for sale. All sales of products sold as Open Box or Refurbished are final. Such products will not be accepted for replacement or refund.

Our Reputation

Our eBay feedback speaks for itself.  At present we hold nearly a 100% record in positive feedback vs. negatives.  What should that mean to you?  Bid with confidence.  Anyone who has participated in eBay auctions will tell you it is always best to deal with reputable sellers - people who know what they are doing, give you a great price, back up the products they sell, always deliver at or above expectations, and get the product you've won to you as quickly as possible. We strive for 5 Star service!  If you feel uncomfortable leaving us a 5 star rating for any reason, let us know - we'll work for you to resolve any issues you have with your order.  We're proud of our reputation and we can't wait to prove ourselves to you.

Return Information

We will replace or issue a full refund - less shipping costs - on any defective merchandise purchased from BestPriceAudioVideo.com within 30 days of the purchase date. If product is available to exchange the defective item, we will re-ship. If no replacement can be made, a full refund will be issued, less shipping.
(see "For All Returns" section for details.)

Exchanging Defective Merchandise:

Customers are welcome to exchange defective merchandise for another product we sell, within 30 days of the purchase date.  Value of item being returned for exchange is limited to the purchase price of the defective item(s) only.  (shipping charges are not credited towards any exchange, as they are non-refundable).
(see "For All Returns" section for details.)

Returning Non-defective Merchandise:

We will issue a full refund - less shipping costs - for non-defective merchandise where the product's packaging is yet unopened, within 14 days of the purchase date.  If the product's package has been opened, we will charge a 15% restocking fee based on the purchase price of the item.
(see "For All Returns" section for details.)

Customers are welcome to exchange any non-defective merchandise for another product we sell, within 14 days of the purchase date.  Value of item being returned for exchange is limited to the purchase price of the item(s) being returned.  (Shipping charges are not credited towards any exchange, as they are non-refundable.) If the merchandise has been opened, a 15% restocking fee will apply on the purchase price of the item(s) being returned.  Unopened items are not subject to the restocking fee.
(see "For All Returns" section for details.)

For All Returns:

All returns must be pre-arranged through our customer service department, either by contacting us through eBay, or by calling us directly at (800) 982-8273.  When pre-arranging your return/exchange, you will be assigned a Return Authorization Number (RA) which will be used to manage the return, exchange, or credit of your sale.  Returned merchandise will not be accepted without a Return Authorization Number.

Shipping charges are non-refundable on any purchase from BestPriceAudioVideo.com.  Buyer is responsible for shipping all merchandise back to our location for returns or exchanges.  BestPriceAudioVideo.com is responsible for shipping any replacement merchandise to the buyer via standard ground shipping.

Shipping & Payment Information

We only process and ship orders to the US. We cannot process or ship items outside of the US.

(Sorry Canada)

Customers - You must provide a valid shipping address, ie.  for most items, we need a physical address to ship to since we mostly use UPS.  If we're shipping via USPS, a PO Box can be used.

We will only ship to a U.S. Confirmed and Verified Paypal address.  There are no exceptions.  A valid phone number must also be provided.  If this information is not provided, we reserve the right to cancel the order after 7 days.  We strive to ship orders out same or next day - so please provide this information when placing your order. 

All shipping prices are listed clearly on the eBay auction list page.  All shipping prices include the cost of insurance, and all packages sent from BestPriceAudioVideo.com are insured.  When requesting express service, please call us at 800-982-8273 to ensure that your order is shipped on time.

We generally take 1 business day to process and ship UPS orders.  What this means is if you order an item in the evening hours during a weekday (M-T), it will ship out next day.  If you order on the weekend, it will ship Monday.  Express orders placed by noon EST are generally shipped the same day, assuming credit card information verifies.  If you give us your correct, full e-mail address, you will receive email notification of both your order's confirmation and shipping confirmation (complete with tracking number). 

Shipping methods available are:

• UPS Ground - 1 to 5 business days depending on distance from Ohio (unavailable to HI, AK, or PR)
• Guaranteed 3 business days
• Guaranteed 2 business days
• Guaranteed 1 business day
• U.S. Postal Service (for APO or FPO, and smaller shipments)*
• Trucking Company (for orders of large items )*

*Please call or email for details

We ship anywhere in the lower 48 United States, and commercial air service is available to HI, AK, and PR. (Please call or e-mail for shipping arrangements to air service only locations.)

We do not accept international orders and we do not ship outside the United States.  We will not respond to questions which ask if we will ship outside the US. 

Please note that the standard for all shipping companies is NOT to deliver on Saturdays. 

After The Auction

If you are the high bidder, we will contact you within hours of the close of the auction. We will do so by e-mailing you at the e-mail address registered with eBay. This e-mail will confirm the final total amount due, as well as give you all instructions for making payment on your auction item. Presently, we can only send these confirmations out during business hours (Monday - Friday).

Generally, the easiest way to make payment on our auctions is to call us directly at (800) 982-8273. We also encourage you to call us or e-mail us for any questions or concerns you might have regarding your order, the auction details, or information about any of the items we sell. We would be happy to answer any questions you might have.

After you have made payment on one of our auctions, you will receive an e-mail confirming the details of your order, and also a shipping confirmation e-mail with the tracking information for your item(s) so that you can track them to you.

We ship all orders within a maximum of 2 business days after receiving payment, in order to get your order to you quickly.

All successfully completed auctions (auctions for which we receive payment) will result in the high bidder receiving the appropriate positive feedback. Generally, this occurs within a maximum of one week following the item's date of delivery.

Contact Us

Call us at 800.982.8273 or send us an e-mail

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