My name is Brenda Bienlein. My last name is pronounced "bean line" and means "busy bee" in German. How appropriate as that is a very good description of me!

Let me tell you a little bit about myself.

I grew up in the Lancaster County and Philadelphia regions of PA and moved here to Michigan about 14 years ago. In Philadelphia I worked in the graphic arts field and had my own business, BienleinDesign. After we moved here to Michigan, I decided to stay home with my 3 children. A neighbor/friend got me started on eBay. Today, I still do freelance work (mostly newsletters) but most of my time and concentration goes to my family, eBay and church related work.

I started out with selling odds and ends I found here and there. I look for high quality items I would buy and use myself. I am fussy about details and describe my items best I can. I sell both new and used items. This year I niche off into the books category. I have lots of Christian and Bible related books. I also have military items and household items

I offer all my customers 5-GOLD STAR Customer Service. That includes:

If you have a problem with an item you purchased from me, please give me the chance to make us both happy. The majority of people on eBay are terrific and I have had very few problems over the years.

I would like to mention only because I have met some of the nicest people on eBay that I am deaf and fluent in ASL. I am also a Pastor's wife! My husband is pastor of a Deaf church in Swartz Creek, MI

My home has always been smoke free but we do have two cats. I am truly blessed to be able to make an income from eBay. It has been very good to me and my family. Thank you for your support. I list new items every week. Stop back often!

BienleinDesign's 5 Star Guarantee!

I want you to know that I am deeply committed to give each of my customers a "5 Star" experience!

eBay's Detailed Seller Ratings (DSR) gives you, the buyer, the chance to really rate the experience you have when you make a purchase. You can choose your experience in four different areas of customer service. I would love to receive a 5 in each area from all my buyers! If you feel you cannot leave me a 5, please contact me right away so that I may have the chance to correct any mistakes and help to improve my service to all of the buyers on eBay who shop with me! You can contact me by email, jbb1090@comcast.net. I check my email throughout the day and promise to get right back to you.

What is the "5 Star" experience?

Item as Described: I strive to completely describe the item you wish to purchase. I list all the flaws my eyes can see or my fingers can feel so you will know what you are getting. I also take many photos so that you can "see" what you are buying from as many angles as possible. I am happy to answer any questions about the item before you make the decision to buy.

Is my description accurate enough to earn 5 star? If not, let me know!

Communication: I check my email throughout the day. Did I answer your question in a timely manner? Did you receive a professional and accurate answer to your questions? Did I let you know when I shipped your item?

Was my communication outstanding- fast and accurate enough to ear 5 stars? If not, please let me know!

Shipping Time: I strive to within with a day of your payment. If you pay before 10am, I ship the same day! All items are packed securely to ensure a safe trip through the postal system. I pride myself on packing a safe and secure package as I have been in your footsteps as a buyer on eBay myself. Most times I give you the choice of how you would like your items shipped. I ship domestic and internationally. Please keep in mind that delivery time of course depends on the post office but I'll do my part in getting your package to them right away.

Is my shipping time fast enough to earn 5 stars? If not, please let me know!

Shipping & Handling Charges: Your shipping charges depend on the weight and size of the package of your item. I give you several options of shipping rates. I add $1.00 handling charge to each package to cover my packing expenses. If you feel the shipping calculator on the listing is not accurate, just ask and I'll check it out for you. International buyers should request a shipping rate.

Is my shipping price reasonable enough to earn 5 stars? If not, please let me know!

Please email me at with any questions or comments about my service and may all your eBay experiences be 5 star ones!