What is your 100% Satisfaction Guarantee?
Big Daddy Beauty wants you to LOVE every purchase you make from us. We sell popular brands at equally attractive prices and hope you enjoy shopping with us. If for any reason you are not completely satisfied with your purchase, we encourage you to take advantage of our generous, 30-day return policy.

 

Is your merchandise authentic ?
YES! Everything Big Daddy Beauty sells is purchased directly from manufacturers, retailers and wholesalers. We have direct access to some of the best stock in the world and our professional buying team negotiates deals that make our prices as attractive as the products we offer.

How are you able to offer such low prices?!
Big Daddy Beauty sells popular brands at equally attractive prices - all covered by a 100% satisfaction guarantee. Big Daddy Beauty's ability to provide our customers with cutting edge products at discounted prices has taken years to develop. That means when a great deal becomes available, we are ready to buy - so we can share the great deal with our customers!

Oops! How do I cancel my bid?
To cancel your bid BEFORE the auction has ended, please visit eBay's Bid Retraction page.

To cancel your bid AFTER the auction/Buy It Now has ended you will need to contact Big Daddy Beauty. Since eBay charges Big Daddy Beauty fees for every item we list, we must contact eBay for reimbursement of those fees when an item is not paid for. The eBay "unpaid item" notification can negatively impact your account with eBay so we do allow customers to reimburse us directly for our listing fees (approximately $5 per item), in which case we will NOT contact eBay.

Please note that Big Daddy Beauty expects ALL customers to complete checkout and pay for any items they purchase on eBay. Thank you for your cooperation.

I don't see a Buy It Now option, how do I purchase the item?
Once 1 customer places a bid on an item eBay will remove the Buy It Now option for all customers. So if you see a product you really want and the Buy It Now option is still available, be sure to act quickly!

Visit our eBay store for a complete list of our Buy It Now listings.

If an item didn't sell at auction, how do I purchase it?
Big Daddy Beauty lists thousands of products a week on eBay. When a product does not sell it is usually relisted within a few days. For your convenience you can easily find products using the search form on our item listings or the Big Daddy Beauty eBay Store.

 

How do I pay for my eBay purchases?
If you are the winning bidder on an auction or have purchased an item with Buy It Now, please click on the Checkout button located on the banner in the item description to complete Big Daddy Beauty's checkout. During checkout you can securely pay for your purchase.

How long do I have to pay for my eBay purchases?
We kindly request that payment be made within 7 days of auction end/Buy It Now date. If you are bidding on multiple auctions to save on combined shipping, the auctions must end within 5 days of each other or they should be checked-out separately.

Why does PayPal say "Seller does not accept instant payments"?
PayPal helps large sellers, like Big Daddy Beauty, carefully match payments to orders to ensure that all payments are properly processed. This allows Big Daddy Beauty to confirm your payment and ship your order quickly.


Can I send you a PayPal payment without using your checkout?
No, it will delay your order. Big Daddy Beauty checkout only takes a few minutes and allows you to:

• confirm your shipping information
• choose a shipping method
• calculate your shipping total
• save money by combining multiple items into a single order
• make sure your payment gets applied to your order!

For your convenience, our checkout integrates with PayPal so you can send us a payment at the completion of your checkout. Please note that orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.

Can I mail you my payment?
Yes - Once you have completed your online checkout, you may mail us a Money Order. Please be sure to write your order number on the Money Order! Please use the "Checkout" button in the item listing and you will receive payment instructions.

Our mailing address is:
Big Daddy Beauty
2792 Roundtree Dr
Troy, MI  48083

What is the total amount I owe for my eBay purchases?
The total due is the cost of the item(s) plus the cost of shipping. Your total will be automatically calculated during our online checkout.

Domestic/USA customers do not pay sales tax unless they reside in the state of Michigan. Auction item shipping and handling rates are displayed on each item listing.

For Canadian and International customers we offer economical shipping via FedEx, please see the item listing for actual rates. Duties and taxes will be collected during checkout for Canadian customers, however for International customers, they must be paid by the buyer upon delivery (COD).

What forms of payment does Big Daddy Beauty accept?
We accept the following forms of payment (U.S. Dollars only) during our secure, online checkout:

USA

Canadian & International

Did you receive my payment?
Once your payment is received an email is automatically sent to you.

Can I combine multiple items to save on shipping?
Yes! We offer a 150% reduction on shipping costs for every item beyond the initial purchase.  Please note, the highest priced shipping item will be considered the initial purchase.  Once combined into 1 order, items must be paid for together. We do request you checkout all items within within 7 days of auction end/Buy It Now date. Please note that once combined, items may not be removed from orders and payment must be made for the entire order.

How much will it cost to ship my order?
The shipping rates are posted with each item listing. To help save our customers money, Big Daddy Beauty offers shipping discounts of 150% when you purchase more than 1 item.

What shipping discounts do you offer?
If you purchase more than 1 item, you save 150% on your combined shipping total. Please see the shipping rate chart in the item listing for exact amounts.

Examples - common rates for Standard Ground (5-10 day) shipments to Domestic (USA) addresses:

1 auction item: $5.99
2 auction items: $7.98 ($5.99 + $1.99)
3 auction items: $9.97 ($5.99 + $1.99 + $1.99)
4 auction items: $11.96 ($5.99 + $1.99 + $1.99)


Do you offer fast shipping?

Has my order been shipped?
Once you have completed checkout, you may check your Big Daddy Beauty Online real-time information on the status of your order. Big Daddy Beauty also sends you an email with tracking information when your order is shipped.

What countries do you ship to?
USA and Canada Only! Please see below for details. Shipping rates are posted with each item listing.

Domestic (USA) orders are shipped via FedEx Ground. Pickup from our warehouse is permitted with advance notice.. We do not ship to Domestic PO Boxes, APO/FPO addresses, Guam, or Puerto Rico.

Canadian orders are shipped via FedEx Standard (Ground) with tracking and insurance. Duties, taxes and brokerage fees are collected by Big Daddy Beauty during our secure checkout to save customers the cost of larger C.O.D. clearance fees. Duties are calculated as approximately 20% of the value of the price paid, excluding shipping and handling, for ALL items. We are not able to waive duties on items valued at less than $20. Big Daddy Beauty will pre-pay the collected duties when the package is shipped. Please note that we cannot ship to Canadian PO boxes.

How do I complete my purchase?
Big Daddy Beauty uses a secure online checkout that allows you to save money on shipping (by combining multiple items), confirm your address, enter optional coupons and pay for your purchase. Please use the Checkout button at the top of the item listing when you are ready. Completion of our online checkout also allows you to use the My Account feature of our website to track your packages and review your order history.  Orders will be delayed and/or cancelled for customers who do not complete our online checkout. Thank you for your cooperation.
 

Why isn't my item ready for checkout?
Once an auction ends or an item is purchased with Buy It Now, our systems need to collect the customer information from eBay. This process can take up to a few hours during which time the item will not be ready for checkout. Once the item IS ready for checkout, we will email the buyer with a custom link to our quick and secure checkout.

Can I use a coupon with my order?
If you have received a promotional coupon valid towards your eBay purchases from Big Daddy Beauty. To redeem this coupon, you must enter it during checkout at our website.

Please note that eBay or PayPal coupons or Anything Points may NOT be redeemed directly from our website. You may try to use them when sending us your PayPal payment from the PayPal website.

Can you mark my international shipment as a gift?
No. We wish we could BUT by law we are required to ship all our packages as commercial shipments. We prefer FedEx for our Canadian and International shipments because all shipments include tracking and insurance.

Fortunately our customers get amazing deals on our products! We do understand that duties and taxes are often collected on these purchases and we hope the savings you are enjoying by shopping with Big Daddy Beauty makes shopping with us worthwhile.

What types of International payment do you accept?
Canadian and International buyers can use the following forms of payment in ($) US Dollars :
 

Who pays for duties and customs fees?
All international orders are subject to duties, taxes and fees as determined by their local government.

Shipments to Canadian customers will include PREPAID DUTIES so no money will be due upon delivery. Duties, taxes and brokerage fees are collected by Big Daddy Beauty during our secure checkout to save customers the cost of larger C.O.D. clearance fees. Duties are calculated as approximately 20% of the value of the price paid, excluding shipping and handling, for ALL items. We are not able to waive duties on items valued at less than $20. Big Daddy Beauty will pre-pay the collected duties when the package is shipped.

Shipments to all other countries are subject to local duties, taxes and fees. Since each country is different, Big Daddy Beauty is not able to assist in collecting those duties and all duties, taxes and fees must be paid by the customer upon delivery (COD) of the package. Fortunately NO BROKERAGE FEES are due since we ship with FedEx Express.

Please note that customers are responsible for observing all customs rules when making purchases - many countries restrict footwear based on the material, especially for exotic skins like alligator or snake. Big Daddy Beauty is not responsible for items held by customs.

 

Who is Big Daddy Beauty?
Big Daddy Beauty is one of Michigan's largest internet retailers/distributors. Some people call us the best kept secret online - we like to think of Big Daddy Beauty as a hidden treasure.

Where is Big Daddy Beauty located?
Our roots are in the Detroit Michigan area.  We operate a large, state-of-the-art, digital warehouses.

I live near you, can I pickup my purchase?
Pick-up can be scheduled by contacting us in advance of purchase.


Trademark & Legal Disclaimer
ALL merchandise sold by Big Daddy Beauty is sourced directly from manufacturers, retailers and designers, is guaranteed authentic, and may be legally sold online.

All brand names and brand trademarks displayed on our site or in product listings are the sole property of the respective trademark owners and are not the property of Big Daddy Beauty. No relationship between Big Daddy Beauty and the respective brand owner(s) is stated or implied.  All photographs are taken by Big Daddy Beauty and are property of Big Daddy Beauty. They may not be used or reproduced without our written permission. Big Daddy Beauty warranties against manufacturer's defects on all new products.