Frequently Asked Questions (FAQ)
For SCOTT STUFF
Welcome to the Scott Stuff Frequently (& we mean VERY
frequently!) Asked Questions Page!
Please review the questions on this page BEFORE you send us
an email. This will help keep our volume of emails down so that we can spend
more time processing/shipping YOUR orders! The majority of your questions can
be answered here.
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SPECIAL NOTICE SECTION:
This place is reserved for any special notices regarding shipping & email processing.
We are currently operating on a NORMAL business schedule.
Payments received by 5pm are processed in the evening & ship within 2 business days.
We will place an update in this section any time our schedule is changed. :-)
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How you can help us communicate with you more quickly:
- Always
include your eBay ID, and the item number when you email us.
- If we
have already sent you an email, PLEASE include a copy of this email when
you reply (that way we don have to spend time searching for other emails
we have sent
- Read
the FAQ before submitting additional questions to our email account. We
receive over 100 emails a day, and have tried to answer our most
often-asked questions here so that we may spend more time processing
payments/shipping items instead of answering email.
Curious about our MOST frequently asked question? It ill this memory card work with my camera?/a>
***PROCESS QUESTIONS***
Payment Questions
Shipping Questions
Non-Paying-Bidder (NPB) Issues
Feedback Questions
Miscellaneous, Including
refund/exchange policy
Quick Links (store, auctions,
feedback, Half.com items)
***PRODUCT QUESTIONS***
Digital Cameras/Memory Cards
Rechargeable Batteries/Battery
Chargers
Definition of actory
Refurbished/a>
Warranties
I give up I can find an answer to my
question!
PAYMENT QUESTIONS
Q: Ie won an item how can I pay?
Q: How do I send a credit card payment?
Q: Can I pay with Paypal & send it to my
aunt/uncle/brother/sister/friend at their address?
Q: Can I just give you my credit card information? Can I pay
by phone?
Q: My Paypal payment was denied! What happened? Does this
mean the auction is canceled?
Q. Why was my credit card charged if payment was denied?
Q: Where can I mail a Check or Money Order?
Q: I paid with AuctionPayments.com (formerly Bidpay), but my
payment is still ending.How long does this take?
Q: My AuctionPayments (formerly Bidpay) payment was
denied. Now what?
Q: What information do I need in order to send a
AuctionPayments (formerly Bidpay) payment?
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Q: Ie won an item how can I pay?
The preferred method of payment for US, Canada, & UK
buyers with CONFIRMED
Paypal addressesis through Paypal.
Click on the link in the auction that says ay Now./p>
**Please note that paypal payments
can only be accepted for & shipped to CONFIRMED paypal addresses. A
confirmed address means that Paypal has verified that the shipping address is
the same address as the credit card billing address. When you select the
address on paypal, it will say onfirmednext to it. If you do not already
have a paypal account set up, this process may take a few days before your
address is confirmed. If you want the item shipped to a non-confirmed address,
you must use one of the below options.
Other acceptable forms of payment include: Mailed personal
check (checks are accepted from US banks ONLY & will be held 10 business days to
clear), Mailed money order (processed the next business day after receipt),
Bidpay.com ( will be processed as soon as Bidpay approves the funds & provides a trackable
money order).
NOTE: ALL PAYMENTS MUST BE MADE IN US DOLLARS.
Please remember to include your eBay item number, eBay ID,
email address, & shipping address with all payments and correspondence.
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Q: How do I send a credit card
payment?
Credit cards are accepted only through our Paypal account, or
through Bidpay.com. We cannot accept credit cards directly. Click on the ay nowbutton after you have won the
auction to pay via Paypal, or visit Bidpay.com to make a credit card payment
through Bidpay. (Note: Bidpay no longer accepts Mastercard payments).
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Q: Can I pay with Paypal & send
it to my aunt/uncle/brother/sister/friend at their address?
Sorry, but we cannot ship to UNconfirmed paypal addresses.
(A confirmed address means that paypal has verified that the shipping address
is the same as a credit card billing address).
In order to have an item sent to a gift address (or other
unconfirmed address), you will need to mail a check or money order to:
Scott Stuff
Scott Kotrla
PO Box 852372
Richardson, TX 75098
Checks are held 10 business days to clear; Money orders will
have items sent within 1-2 business days of receipt of the money order.
Be sure to include the auction number, your eBay ID, your
email address, & your full shipping address with your payment.
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Q: Can I just
give you my credit card information? Can I pay by phone?
No. We cannot accept credit card payments directly, and
cannot accept phone orders. All payments must be sent according to our acceptable payment options.
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Q: My Paypal payment was denied!
What happened? Does this mean the auction is canceled?
No, the auction is not cancelled. You are still under
obligation to submit payment via an acceptable method listed above. The main
reasons for denied/cancelled Paypal payments are (1) unconfirmed address, (2)
international address not covered under Paypal Seller Protection Policy, (3) incomplete
payment. You may need to resubmit using your confirmed address as the shipping
address, OR submit payment via an accepted method for unconfirmed/international
addresses. If your payment was denied, you will receive an email (sent to your
email address listed with Paypal) explaining why the payment was denied. If
payment was incomplete & was cancelled, you will need to resubmit payment
in full. Please read the S&H chart carefully. Email us if you need help
calculating S&H charges for multiple items.
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Q. Why was my credit card charged if payment was
denied?
Paypal charges your credit card as soon as you make the
payment request. If the payment is denied, they will then credit the amount
back to your card. If you are able to view your credit card statement online,
you may see this refund within a few days. However, it may take up to one full
billing cycle to appear on your statement. If you have any questions regarding
whether a credit was applied, you will need to contact Paypal customer
support. Paypal has control over your credit card charge/refund we do not
ever see your credit card number, and have no access in order to process
refunds except through Paypal.
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Q: Where can I
mail a Check or Money Order?
Scott Kotrla
Scott Stuff
PO Box 852372
Richardson, TX
75085
USA
Be sure to include the auction number, your eBay ID, your
email address, & your full shipping address with your payment.
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Q: I paid with Bidpay, but my payment is still ending.How long
does this take?
See Bidpay FAQ. Most orders that are approved are
approved fairly quickly. However, we have had some orders that have taken more
than a week before being either approved or denied. If you think your payment
is taking too long, you may need to email Bidpay to see if they need
additional information from you.
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Q: My Bidpay payment was denied. Now what?
You will need to submit payment via one of our other accepted methods. The quickest way to receive your item
would be to send us a money order (US funds only).
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Q: What information do I need in
order to send a Bidpay payment?
You will need the following info to send a payment though
Bidpay:
1) Seller ID on this Auction Site: buyfromscott_texas
2) Name: Scott Kotrla
3) Street address: PO Box
852372
4) City: Richardson
5) State/Province: TX
6) Region: USA
7) Zip or Postal Code: 75085
8) phone: 214-893-8175
9) email: scottsstufftx@yahoo.com
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SHIPPING QUESTIONS
Q: When will my item ship?
Q: Why does shipping seem so high for this item?
Q: Have you received my payment? Has my item been shipped?
Q: What my tracking number? (see
note for Half.com buys)
Q: Ie bid on multiple items & want to combine shipping.
Can I wait until all of the auctions end?
Q: Can I combine shipping on multiple items?
Q: Can you ship with my personal UPS account number? Can you
ship via any other method to save on costs?
Q: My confirmed address is a PO Box. What is my shipping cost?
Q: I live in the DFW area can I pick up my item to avoid
shipping charges?
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Q: When will my
item ship?
In general, we ship the next business day for all payments
received in full by 5pm CST. Payments received after 5pm will be considered
received the next business day & processed accordingly. There are occasionally exceptions, as
we are a home business & do have other family priorities that occur from
time to time. If your item will ship more than 1 business day after the chart
shows, we will contact you to let you know about the delay. When your item has been packaged for shipment, you will receive a
shipping notification email from Scott Stuff, UPS, or USPS. If a tracking
number is available for your package, it will be sent at that time.
| |
PAYMENT RECEIVED |
ITEM WILL SHIP |
| MONDAY |
before 5pm Central |
Tuesday |
| after 5pm Central |
Wednesday |
| TUESDAY |
before 5pm Central |
Wednesday |
| after 5pm Central |
Thursday |
| WEDNESDAY |
before 5pm Central |
Thursday |
| after 5pm Central |
Friday |
| THURSDAY |
before 5pm Central |
Friday |
| after 5pm Central |
Monday |
| FRIDAY |
before 5pm Central |
| after 5pm Central |
| SATURDAY *not a business day |
before 5pm Central |
| after 5pm Central |
| SUNDAY *not a business day |
before 5pm Central |
| after 5pm Central |
Tuesday |
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Q: Why does shipping seem so high
for this item?
S&H is more than just the actual shipping costs.
Shipping & handling costs cover all expenses related to shipping your
product.
We recommend that you compare the total price (item +
S&H) when comparing offers.
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Q: Have you received my payment?
Has my item been shipped?
In most cases, we ship items the next business day for
payments received before 5pm CST.
However, we are a home business & both of us have other jobs/family
responsibilities which sometimes prevent us from shipping the next day.If you have not received a shipping
notification within 48 hours of sending a payment, please FIRST verify that
your payment has been sent (in Paypal, it will say ompletedfor status;
Bidpay will say ailed& will show a money
order number). If you are certain we have received payment, but you have not
received a shipping notification, please email Scott
Stuff. Be sure to include your item number, your eBay ID, and the email
address used for payment within the message.
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Q: What my tracking number?
You will receive a tracking number in your shipping
notification. Many of these emails are "caught" in spam filters. We use the automated email messages through
UPS & stamps.com to send this information, and it is often moved to "spam" or "junk" mail folders. Please add
QuantumViewNotify@ups.com and info@stamps.com to your "Whitelist" or "safe" email list so that you will
receive these messages in your inbox in the future.
If you have checked your spam filter & still cannot
locate your tracking number, please email
us & we will look it up for you.
Note: Half.com does not provide
us with your email address, so we are unable to enter your email address on the
UPS or USPS website to forward you a tracking number. If you have not received
your package in a timely manner, email Scott
Stuff for the tracking information.
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Q: Ie bid on multiple items &
want to combine shipping. Can I wait until all of the auctions end?
Yes, as long as you initiate payment within 7 days of the first auction close.
Payment must be received within a certain time period, or it will be filed as a
non-paying-bidder.
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Q: Can I combine shipping on multiple items?
Yes. Please see the shipping charts at the bottom of each
auction. Start with the "First Item" shipping cost of the HIGHEST
shipping item. Then, add the "Second Item" shipping cost for each
additional item (see charts on each auction).
For example, if you buy a camera & memory card: Get the
price for "First Item" shipping on the camera chart, and add it to
the price for "Second Item" shipping on the memory card chart.
Please note that eBay/Paypal will not automatically
calculate the combined shipping cost. Please submit the correct amount in the
total section, OR by using the iscountsoption when making your payment
through Paypal.
If you have problems calculating shipping costs, email Scott Stuff
for help. Be sure to include auction item numbers, your eBay ID, & email
address for all items.
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Q: Can you ship with my personal UPS
account number? Can you ship via any other method to save on costs?
All shipments must be sent as stated in the auction. We
CANNOT use personal UPS account numbers, send C.O.D, or by any other method
that is not listed in the auction.
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Q: My confirmed address is a PO Box.
What is my shipping cost?
Buyers who wish to have items delivered to their PO Box MUST
use a USPS form of shipment. We cannot ship to PO Boxes with UPS. If you want
to ship to a physical, non-confirmed address, you will need to submit payment
via an alternate accepted method.
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Q: I live in the DFW area can I
pick up my item to avoid shipping charges?
Sorry, we no longer provide a pickup option. We work from
the home at odd hours & do not have time between day-jobs & family to
allow for pickup. /span>All packages must be shipped no exceptions.
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NON-PAYING-BIDDER ISSUES
Q: I received an unpaid item notice from eBay - now what?
Q: Oops! I accidentally bought something, but did not intend to.
Can you cancel it?
Q: I've received an unpaid item notice, but I still want to
buy the item.
Q: I found the item somewhere else & don't want to complete
the auction. Can you cancel it?
Q: I received an unpaid item notice, but I really did pay
for my auction!
Q: I deleted this item from MyEbay -
doesn that mean it cancelled?
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Q: I received an unpaid item notice from eBay - now what?
Bidding on an item at eBay is entering into a binding
contract that you will follow through with your purchase. When you bid & do
not pay, my only recourse is to file a non-paying-bidder alert to eBay. This
allows eBay to refund my auction fees so that I do not lose money on the deal.
However, once a buyer has 3 non-paying-bidder marks on their record, they may
be subject to account suspension. (See eBay http://pages.ebay.com/help/index_popup.html?policies=buyer-rules-overview.html
and click on "non-payment")
If you agree to recover my eBay fees, I will consider the
issue resolved & will remove the non-paying bidder notice. Of course, you
also have the option of completing the auction & paying for the item to
resolve the issue. Email Scott
Stuff for options on how to resolve non-paying-bidder issues. Be sure to
include your item number & email address used on eBay.
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Q: Oops! I accidently bought something,
but did not intend to. Can you cancel it?
Please contact us immediately. When you bid & do not pay, eBay still charges us for the
sale. We can file a mutual cancellation through eBay, which allows us to
recover most of the fees associated with your bid. If you do not contact us, an
unpaid item notice will be sent 7 days after the bid/auction close.
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Q: I've received an unpaid item notice, but I still want to buy the item.
Great! Send payment ASAP via an acceptable method, and we
will consider the issue resolved IF we still have the item in
stock. If we did not receive valid payment within 10 days, we may have already
relisted & sold the item. If the item is no longer available, you may
resolve the auction by paying our eBay fees (see above).
Email scottsstufftx@yahoo.com to
notify us of your decision so that we can cancel the non-paying-bidder notice.
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Q: I found the item somewhere else &
don't want to complete the auction. Can you cancel it?
Please reference the Non-paying-bidder section for
information on how to resolve non-paying-bidder issues.
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Q: I received an unpaid item notice, but I really did pay for my auction!
Often, when people pay for multiple items, only one item
number is referenced. This results in our computer seeing the others as
npaid Sometimes this problem is also caused when a buyer accidentally
uses the "buy it now" option multiple times for the same item. Email Scott
Stuff with your item number, your eBay ID, & your email address, and we
will correct it ASAP.
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Q:
I deleted this item from MyEbay - doesn that mean it cancelled?
No. Deleting an item simply deletes the listing on your page
view. This can be useful when you have paid via a method other than paypal
& no longer wish to view the transaction every time you login to eBay.
However, deleting the item does NOT cancel an item, and does NOT release you
from your obligation to pay & complete the transaction.
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FEEDBACK QUESTIONS
Q. Why haven I received feedback for my transaction? Ie
paid already!
Q. Why did I receive negative feedback?
Q. Why haven I received feedback for my transaction?
Ie paid already!
We do not consider the transaction completed until the buyer
lets us know that he/she has received the shipment. If you wish for us to leave
you feedback, please send us a feedback request.
Be sure to include your eBay item number, eBay ID, and email address with your
request. Also, be sure to let us know that you have received the item.
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Q. Why did I receive negative feedback?
Negative feedback may be left for the following reasons: (1)
Buyer refuses to communicate, or communicates rudely or in a hostile manner;
(2) Buyer leaves negative feedback for us without any attempt to resolve the
issue, (3) Buyer refuses to purchase the item as agreed, with no valid reason
for backing out.
EBay will not remove negative feedback unless it has been
incorrectly posted to the wrong item number. If you feel this is the case,
please email scottsstufftx@yahoo.com,
and we will research the issue.
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MISCELLANEOUS
Q: I live in the DFW area & would like to see the product
before purchasing. Can I come by?
Q: Can I call you about my item?
Q: Do I have to win an auction? Can we do a deal outside of eBay
so I can get the item faster or save money?
Q: Help! I've received my item & it doesn't work -- what
now?
Q: Why did you request my user information from eBay? Is there a
problem with the order?
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Q: I live in the DFW area & would
like to see the product before purchasing. Can I come by?
Sorry, we work out of the home & do not have open
samples available for viewing. We recommend that you try a retail store to view
the item & then return to eBay to purchase at a better price!
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Q:
Can I call you about my item?
We prefer to handle all communications through email so that
we can more easily keep a record of any agreements/order changes/problems/etc.
By using email, you will get a quicker, more accurate response. (We can answer
email at 2am, but not phone calls!) If
something MUST be resolved by phone, the best way to do this is to email us
with your phone number, eBay item numbers, eBay ID, & email address.
Include a detailed message with your email & the best time for us to reach
you. If we feel we can address your answer by email, we will use this method
first. However, if this still does not resolve the issue, we will attempt to
contact you by phone. Please note that the time period for returning phone
calls is much longer than our email response time.
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Q: Do I have to win an auction? Can we
do a deal outside of eBay so I can get the item faster or save money?
Yes, you must win an auction. No, you cannot purchase
outside of eBay. eBay prohibits outside sales using contact information
acquired from their website. See eBay
policies for futher information. If you want an item immediately, check for
our "Buy it Now" options. If you want additional items with your
order, you will need to win an auction for each separate item. If an auction is
not available for the item you need, but we previously carried the item, you
may email us to request us to create an auction listing if we have the item
available. Items purchased through multiple auctions may be combined for better
shipping rates.
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Q: Help! I've received my item &
it doesn't work -- what now?
Our official policy, stated in every auction: ALL SALES FINAL
Please email us for support in configuring, installing, etc.
Many of these types of complaints can often be resolved over email by changing
settings, verifying connections, etc.
If an item is covered under manufacturer warranty, you must attempt to resolve
the issue FIRST with the manufacturer.
In very rare cases, we
may authorize a return/exchange. We MUST approve ALL returns first, or you risk
not getting a refund. If you send back an item that is determined NOT to be
defective, we cannot refund your shipping costs AND you will be charged a
restocking fee as the item must now be resold "used."
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Q: Why did you request my
user information from eBay? Is there a problem with the order?
Certain methods of shipping require a phone number. We
request user information from eBay when we need phone numbers or additional
information for shipping.
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QUICK LINKS
You can buy items at our best price here. This is also where
to look if you want to buy multiple quantities of an item with one bid. Look
for our uy it nowoptions. You can also search all auctions & store
items for Scott Stuff in this location.
Want to view the feedback others have left about us? Check
here!
Items available
at Half.com
We also have items available through eBay Half.com site.
View this area for Half.com items.
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DIGITAL CAMERA MEMORY CARDS
Q: Does this memory card work with MY digital camera (or PDA)?
What kind of memory card do I need?
Q: I ordered the wrong type of memory card for my camera. Can I
exchange it?
Q: What about SD & MMC? Are they the same thing?
Q: How many pictures does this memory card hold?
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Q: Does this memory card work with MY
digital camera (or PDA)? What kind of memory card do I need?
Memory cards come in several different formats, including
compact flash, MMC (MultiMedia), SD (Secure Digital), XD (eXtreme Digital),
SmartMedia, & Memory sticks. Differences include size/shape, maximum memory
per card, and the type of slot required. You MUST buy the correct memory card
for your device! Check with your owner's manual, or check the card you are
currently using.
We do not have information for every camera model available.
Check your owner's manual for the proper card needed.
If you no longer have the manual, try the following:
(1) Remove the memory card from your camera to see what type
of card it is
(2) Search for your camera's model number on the
manufacturer's website & look up the technical specifications.
If you have tried all of the above & still cannot figure
out the type of memory card you need, email Scott
Stuff with your EXACT camera brand/model & we will try to look it up
for you. Be sure to mention that you have read the FAQ & still need help,
or you will get an email back with the exact info above.
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Q: What about SD & MMC? Are they
the same thing?
MMC & SD cards are the same size & generally
interchangeable. However, consult your owner's manual to verify whether your
device will accept this type of card.
According to one internet source:
"You can use a MultiMedia card in a device that is
equipped with a SecureDigital card slot. However, you can not do the opposite;
SD cards will not work in an MMC-only device."
Basically, if your device says it can use MMC or SD, you are
fine with either. If it says "MMC only", then you may not be able to
use an SD card.
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Q: I ordered the wrong type of memory
card for my camera. Can I exchange it?
All exchanges MUST be approved before you return the item.
Email Scott
Stuff for help.
Please note that if you accidentally order the wrong memory
card, we can exchange it, but you must a) pay the price difference between the
cards, b) cover shipping for the 2nd item, AND c) ship back the original.
You may either: (1) Order the new format card immediately
& pay full price. When we receive your return, we will refund the auction
price of the first item, OR (2) Send back your original & pay for price
difference/postage. We will send out the new one when we receive the original
& price difference/postage fees.
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Q: How many pictures does
this memory card hold?
That depends on several factors, including the size of the
card, the resolution & compression settings of the camera. Here are some
general guidelines:
|
|
16 MB card
|
64 MB card
|
128 MB card
|
|
1 megapixel camera
|
45
|
180
|
360
|
|
2 megapixel camera
|
15
|
70
|
140
|
|
3 megapixel camera
|
12
|
50
|
100
|
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RECHARGEABLE
BATTERIES/CHARGERS
Q. What does MAH stand for?
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Q. What does MAH stand for?
MAH stands for Milliamp Hours. This is an indication of how long
the batteries will last. If the battery states 2200 MAH, this means it will run
at 2200 milliamps for one hour, or 1100 for 2 hours, etc. The MAH rating may
vary as our supplier sends newer shipments of batteries. You may receive a
battery with a higher MAH rating than was stated in the auction. Be happy! This
means that you have received a better battery that should last longer in your
device. Please note that higher power batteries may take a longer charging time
to be fully charged.
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DEFINITION OF
ACTORY REFURBISHEDo:p>
Q. What does actory refurbishedmean?
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Q. What does actory refurbishedmean?
Factory refurbished means that the item is no longer
qualified to be sold as ew.This could be simply because the item was
returned (never) opened to the store where it was first purchased. It could
also mean that the item was repaired in this case, the repair is done by
trained technicians at the factory, & then re-certified to be sold as
efurbished Refurbished items are considered ike new.In most cases,
these items are still sold with the manufacturer warranty (Please see the
item description for individual items). For a better explanation, please see
the following link: http://www.spearitsound.com/refurbished.htm
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WARRANTIES
Q. Does my item come with a warranty?
Q. Can I purchase an additional warranty?
Q. Where can I find the details about the warranty for my
item?
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Q. Does my item come with a warranty?
Many of our items come complete with some amount of a
manufacturer warranty.
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Q. Can I purchase an additional warranty?
Most of our items qualify for eBay warranty program.
Please see the Warranty
Services Buyer Overview on the eBay help pages for more information on this
program, and to determine whether the item qualifies for the warranty program.
NOTE: Buyers in certain states, or outside of the USA may not qualify to purchase
a warranty through this service. Please read all details on the Warranty
Services Buyer Overview in order to determine whether you are eligible to
purchase the warranty. To purchase a warranty for your eBay item, click here.
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Q. Where can I find the details about the warranty
for my item?
For a warranty purchased through eBay third party warranty
service, click
here.
For all other warranties, this section will soon provide
links to all warranty information. If the link is not available, you may email Scott
Stuff for more information.
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I GIVE UP! I can find an answer to my question!
Raise your right hand & say do solemnly swear that I
have thoroughly searched the FAQ and cannot find an answer to my question./p>
Then, click here to email Scott Stuff
with your question. Maybe wel add it to the FAQ:-) Be sure to reference the item number, your eBay ID & your
email address with your question.
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FAQ updated 01/16/2006
by emk
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