JEFF CAPPS AUCTION SALES

HI THERE,MY NAME IS JEFF CAPPS AND HERE IS A LITTLE ABOUT MYSELF.I'M 46 YEARS OLD AND HAVE BEEN IN THE HORSE BUSINESS ALL OF MY LIFE-I'VE DONE IT ALL FROM BREAKING,TRAINING,SHOWING AND MANNERING QUARTER HORSES TO BEING INVOLVED IN THE THOROUGHBRED INDUSTRY-PRESENTLY I AM A BLOODSTOCK AGENT(PURCHASE AND SELL FOR CLIENTS THOROUGHBREDS,ADVISE CLIENTS ON TRAINERS,FACILITIES AND MATINGS FOR THEIR MARES) AND I ALSO HAVE A FARM CALLED JEFF CAPPS BLOODSTOCK WHERE I STAND THE STALLION "DIGNITAS"-1989 DARK BAY STALLION SIRED FROM THE LAST CROP OF IN REALITY-"DIGGY" IS A GRADE 2 STAKES WINNER OF $620,000 AND HAS HAS SIRED THE EARNERS OF CLOSE TO 4 MILLION DOLLARS NOW.I AM ALSO AN AUCTIONEER AND OVER THE YEARS HAVE ACCUMULATED AN EXPANSIVE COLLECTION OF OTHER MEN'S JUNK BUT WHEN I PURCHASED THEM THEY BECAME TREASURES AND HOPEFULLY WHEN YOU PURCHASE THEM THEY WILL BECOME IRREPLACABLE TREASURES.I HAVE EVERYTHING FROM ANTIQUES TO NEW ITEMS-A LOT OF PAPER ITEMS-AUTOMOTIVE MANUALS-FARM PRIMITIVES-GLASSWARE-DIECAST CARS AND LITERALLY 100'S OF ITEMS I COULDN'T DO WITHOUT.

MY SELLING AND SHIPPING POLICIES:

1. ON DESCRIPTIONS-I DESCRIBE ITEMS TO THE BEST OF MY ABILITIES AND I DO OFFER 100% MONEY BACK IF ITEM NOT AS DESCRIBED(THE ONLY EXCEPTION TO THIS IS IF THE ITEM WAS SELLING "AS IS" IN THE DESCRIPTION)-I OFFER MONEY BACK FOR 1 REASON-EVEN THO' I ATTEMPT TO PROVIDE A COMPLETE DESCRIPTION AND A CLEAR PHOTO ON THE ITEM-IT IS DIFFERENT FROM YOU PHYSICALLY EXAMINING THE ITEM-ON PAPER ITEMS I DO USE AN INTERNATIONAL GRADING SYSTEM AND I USUALLY DO THE DESCRIPTION ONE GRADE BELOW WHAT THE ACTUAL CONDITION IS.
2. ON SHIPPING AND HANDLING-I TRY TO PROVIDE THE MOST REASONABLY PRICED SHIPPING AND HANDLING THAT I CAN-I MARK UP ALL SHIPPING 25% IF UNDER $5.00-15% BETWEEN $5.01 AND $10.00 AND 10% OVER $10.01-I DO THIS BECAUSE THERE ARE A LOT OF COSTS INVOLVED THAT PEOPLE DON'T REALIZE UNTIL YOU GO INTO BUSINESS FOR YOURSELF-I HAVE LISTING FEE'S,FINAL VALUE FEE'S,PAY PAL FEE'S IF PAYING BY PAYPAL,SHIPPING SUPPLIES,THE TIME IT TAKES TO PACKAGE AN ITEM.WHEN YOU ARE A BUSINESS AND SELLING AT RETAIL YOU CAN ALLEVIATE YOUR HIDDEN COSTS INTO YOUR SELLING PRICE BUT WHEN SELLING AT AUCTION THIS IS HARD TO DO.I MAINLY SHIP BY UNITED STATES POSTAL SERVICE BUT I DO OCCASIONALLY USE U.P.S. ON ITEMS THAT POSTAL WON'T SHIP-ON FRAMED PICTURES I ALSO USE U.P.S. PACKAGING SERVICES BECAUSE I WANT THAT ITEM TO ARRIVE TO YOU AS IT LEFT ME.
3. ON INTERNATIONAL SHIPMENTS-UNLESS BEING SHIPPED BY GLOBAL PRIORITY,LARGE OR SMALL ENVELOPE FLAT RATE OR AIR BE PREPARED TO WAIT IF GOING BY THE CHEAP ECONOMY GROUND-ECONOMY GROUND CAN TAKE AS LONG AS 90 DAYS AND SOME HAVE TAKEN LONGER THAN THAT.ON FRAGILE ITEMS I WILL NO LONGER SHIP BY THE CHEAP RATE BECAUSE 9 TIMES OUT OF 10 IT ENDS UP ARRIVING BROKEN NO MATTER HOW WELL PACKED IT IS-IT COMES DOWN TO ONE SIMPLE RULE-THE LESS THE ITEM IS HANDLED THE BETTER ODD'S THAT ITEM WILL ARRIVE TO YOU IN THE CONDITION IT LEFT ME IN.
4. ON FEEDBACK-BELIEVE IT OR NOT I AM A SELLER THAT LEAVES FEEDBACK WHEN THE ITEM IS SHIPPED-YOU HELD UP YOUR END OF THE TRANSACTION AND I ONLY ASK THAT WHEN YOU RECEIVE THE ITEM THAT YOU LEAVE ME POSITIVE FEEDBACK IN RETURN-IF THERE IS A PROBLEM,PLEASE EMAIL ME-I OFFER 100% MONEY BACK INCLUDING SHIPPING CHARGES(THE ONLY EXCEPTION TO THIS IS IF THE ITEM SOLD "AS IS" IN THE DESCRIPTION)-I DO NOT CHARGE A RESTOCKING FEE LIKE OTHERS DO-I MAKE EVERY ATTEMPT TO MAKE YOU A SATISFIED CUSTOMER BECAUSE I KNOW THAT WHEN YOU PURCHASED THE ITEM YOU COULDN'T MAKE A PHYSICAL EXAMINATION OF IT.POSITIVE FEEDBACK FILTERS THE CROOKS FROM THE HONEST SELLERS-I HAVE RECEIVED 5 NEGATIVES IN OVER 3000 TRANSACTIONS AND NONE WERE JUSTIFIED-MY FIRST NEGATIVE WAS LEFT BEFORE THE GUY EVEN PAID FOR THE ITEM.MY SECOND,THIRD AND FOURTH'S WERE ON COMIC BOOKS THAT I SOLD(ONE GUY WANTED A REFUND ON THE ONE'S HE DIDN'T WANT,ANOTHER SAID THE ITEM WAS POOR-I REFUNDED AND RESOLD TO A GUY THAT SAID THE CONDITION WAS GREAT AND THE FOURTH WAS A GUY I SOLD 32 COMICS TO AND HE WANTED A FULL REFUND BUT WANTED TO KEEP THE COMICS BECAUSE THEIR CONDITION WAS NOT WORTH ME PAYING HIM TO SEND THEM BACK TO ME.MY FIFTH NEGATIVE WAS ON A $.99 BOOK THAT HE SAID I DIDN'T DESCRIBE AS A BOOK CLUB EDITION WHEN I DID DESCRIBE IT THAT WAY.HE HAS SINCE BECAME A VERY GOOD REPEAT CUSTOMER.I VALUE MY FEEDBACK AS WELL AS YOU BEING A SATISFIED CUSTOMER.
5. ON PAYMENTS-I STATE IN ALL LISTINGS THAT PAYMENT MUST BE RECEIVED WITHIN 10 DAYS OF END OF AUCTION-THIS IS NOT MANDATORY BUT I WILL SEND A REMINDER AFTER 10 DAYS AND IF NO RESPONSE FROM THE WINNING BIDDER AFTER 17 DAYS I WILL FILE A NON-PAYING BIDDER ACTION WITH EBAY(IF YOU RECEIVE 3 OF THESE YOU ARE BARRED FROM EBAY)-I DO REALIZE EVENTS HAPPEN IN PEOPLE'S LIVES THAT PREVENT THEM FROM PAYING AND I AM LENIENT TO THIS FACT BUT YOU HAVE TO TAKE THE TIME TO LET ME KNOW THIS-I ACCEPT PAYPAL OR MONEY ORDERS-ON INTERNATIONAL PURCHASES I DO NOT ACCEPT CURRENCY IN YOUR DENOMINATIONS OR MONEY ORDERS MADE OUT TO YOUR COUNTRY'S DENOMINATION.