Is it important to buy from an authorized dealer?
We believe that it is very important to buy from an authorized dealer. When you buy from an authorized dealer like us you can be assured that the products that you are purchasing are authentic, first quality, and brand new merchandise. All of our merchandise comes to us direct from the manufacturer and has undergone quality control checks by each manufacturer the result of which is assurance for the buyer that you are getting what you payed for.
Are our prices really that good?
By and large our flatware is sold for the absolute best price anywhere. We extensively research the price of the flatware that we sell at department stores as well as other outlets on the internet and we strive to offer the Ebay buyer the lowest price found anywhere. Generally speaking if we can't offer the lowest price anywhere on a given product, we simply will not list it on Ebay.
How quick do you ship and what do you charge for shipping?
95% of the time our orders are shipped 12-24 hours from receipt of payment provided 12-24 hours of payment falls on a business day. Payments received on weekends result in shipments first thing on Monday. We literally ship each item as quick as we possibly can. We also take care in making sure each item is securely and safely packed. We utilize UPS for our shipping and only charge the buyer the amount of shipping that is charged to us by UPS. We utilize the shipping calculator provided on Ebay which factors in the exact size and weight of each package along with the zip code of destination to calculate the exact cost of each shipment. This exact cost is what the winning bidder on our auction pays.
Do you respond to customer inquiries?
We take our customer service very seriously and as such we respond to every single inquiry. Additionally we attempt to respond within 8 hours and many times are able to respond much quicker.
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