At Learn To Brew, we stand behind the quality of our product and we try our best to make things right if you are not satisfied with your purchase.

Returns
You may return any item purchased on our web site either by mail or in person at within 30 days of the ship date. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes less applicable restocking fees. Shipping fees are non-refundable.


Exchanges
You may exchange any of our non perishable items purchased on our Web site either by mail or in person at the Learn To Brew store within 30 days of the ship date. Pending inspection, an exchange will be issued.


Return and Exchange Procedure
If you are not completely satisfied with your purchase for any reason, please contact us. Your satisfaction is our ultimate concern. Authorization is required for any merchandise return.

1. Contact us via phone or email. Give us your order number, a description of the item you wish to return and the reason for return.

2. We will then provide you with a Return Authorization (RA) Number. Write this number on the outside of the return box. RA numbers are valid for 15 business days after issue and we must receive returns within 30 days of the original ship date. No returns will be accepted without an RA number

3. Put the returning item(s) and a copy of the original Packing Slip (with the Reason for Return) in the original shipment packaging. Please include all product-packing materials.

4. Send package to:

• Learn To Brew
• Attn: Returns Department
• 2307 S I-35 Frontage
• Moore, OK 73160

All returned items must be shipped within twenty one (30) days of the ship date. Items must be unused and in original condition including the original packaging, documentation, warranty cards, manuals, and accessories. All orders filled correctly are subject to a restocking charge ($10.00 minimum charge).

Customers are responsible for all shipping charges unless the cause for the return is a our error. Shipping charges must be prepaid on all returned shipments. For your protection, we recommend you insure all returned packages. Learn To Brew is not responsible for return shipments that are lost, pilfered, or damaged.

Cancellations or refusal of orders, which have already shipped, are subject to the restocking charge ($10.00 minimum charge).

5. Your return will be processed as quickly as possible, upon receipt. This may take up to 30 days. Also note that credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.

Please note that all returns must be complete, in original and resalable condition, with all original boxes and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.