One section of one of our warehouses, housing eBay items as well as item from our regular auctions.

Q: So where do you get your items from?
A: We receive our items from a multitude of places. While often coming from a company that is being liquidated, Asset Recovery is also used to describe the process of liquidating excess inventory of healthy companies, refurbished items and equipment returned at the end of a lease.

Q: How do you find these companies?
A: That all depends, we have partners who we have done business with for many years we also have some of our customers submit information involving other companies that are going out of business, we then get into contact with them.

Q: Why do you only do local pick up by appointment only?
A: If you have ever been to one of our auctions you know that it can get very hectic in the days following, we often have other customers picking up rather large items and/or have trucks coming in, we also sometimes need to move inventory from warehouse to warehouse. Because of those reasons we are not always here during our business hours. By creating an appointment you are ensuring that someone will be in the building to let you in so you can receive your item. We often have customers driving several hours and they would be very unhappy to say the least if they found out that we were not here, or we were closed.

Q: I received a broken item, what do I do?
A: Check the auction listing to make sure that it wasn't broken to begin with. If this is not the case and the item was damaged during shipping or was just simply not as described just contact us (cil-sales@verizon.net, or thru ebay or 716-649-7653) and we will work it out with you.

Q:I sent an email/question x days ago and I haven't received a response
A: We receive a great deal of emails every day, because of this sometimes our spam filters will catch a message here or there. The best way to contact us by email or thru ebay, or 716-649-7653.

Q: I can't bid on one of your auctions!
A: There are two causes for this, the first being that you MUST have a paypal account linked to your ebay account. Even if you're going to pay cash via a local pick up you must have a paypal account. This cuts down on NPB's (non paying bidders). The second is you previously won an auction and you didn't pay for your item, either here or at one of our auctions.

Q: So what happens if I don't pay for my item?
A: As mentioned above, if you do not pay for your item(s) either here or at one of our actual auctions you are banned from ever bidding again. We have a zero tolerance policy against NPB's and due to eBay making the feedback system so we cannot leave negatives to warn of non-paying bidders we simply blacklist them. It doesn't matter if you don't pay for a $3 video game, or a $400 weight bench, you will be banned from ALL of our auctions.

Q: I would like to bid on one of your items but I am afraid because of a negative feedback
A: Often times the negative feedbacks come from someone being irritated because they have a problem and we cannot answer their emails instantly, or they call but it's after our business hours, or they just don't even contact us at all and leave feedback. I believe our other feedback will speak for itself and negate the negatives. We stand by our items and if someone says we ignored emails etc they are either lying or sent us messages over a weekend when we were closed. Keep in mind, we are a business and this is not a out of the home operation. We will ALWAYS work with you if you're unhappy with the item.

Q: I am interested in looking at x item. Am I able to come in and check it out?
A: We handle this the same way as pick ups. If you contact us and setup an appointment, it is not usually a problem but we are increasingly putting up items from multiple warehouses, customers have arrived without appointment only to find out that the item is in another warehouse, or we are setting up for another auction etc and simply cannot drop everything as soon as you come into the door.

Q: I purchased this item x days ago, when will it ship?
A: In most cases your item is shipped the same day we receive payment, we have daily ups pickup (sometimes multiple times a day) Due to how many items we're shipping out and questions we don't send individual emails containing shipping information. This is mostly because it's an unnecessary step, because if you check the ebay item's page and click on view order details there will be a UPS tracking number listed. In some instances though we won't ship out the item for up to 3 days. This only happens to some of the larger items and only around the time we are having our public auction, as the ebay items are stored in a back room so they are not mixed up.