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For more information of our products, please check out our website at:
www.yesbuy.net
CompCDR is one of the largest manufacturers and distributors of digital media supplies based in United States, China and Hong Kong. Our goal is to provide the most competitve pricing and the best service for our customers as well as our partners. Our customers and partners widely spread among locally in the U.S., as well as in South America, Mexico, Germany, China, Taiwan, Singapore, and Thailand.
We suggest you read the complete return policy before you make your purchase.
RMA Terms & Conditions:
- Each return MUST have an RMA (Return Merchandise
Authorization) number. Please write the RMA number on the outside of the
box when you return your merchandise.
- All RMA requests must be filed within 30 days (45 days
for international customers) after the invoice date. No refunds after 30
days (45 days for international customers).
- One RMA number can only be issued for one invoice. If
you have different items from different invoices, a different RMA number
must be requested.
- The use of a carrier that can track packages is
strongly recommended when returning merchandise. You are also responsible
for insuring the returned item. CompCDR.com will not be responsible for
any shipping loss from your side.
- Customer must inform
CompCDR.com of any order
discrepancy within 7 days of the delivery date for accurate investigation.
Physical damage to any product will void the product's warranty and the RMA
Policy.
- All return (s) must have the original packaging and
accessories.
- Shipping fee is non-refundable. Buyer is always
responsible for return shipping costs and insurance. CompCDR.com will not
reimburse any customer return shipping cost.
- Please allow 8-10 business days to process your return.
- CompCDR.com
reserves the right to refuse service that
has violated our return policies.
- Please note that not all items are covered by our
return policy.
Return
Policy for Refunds
You may return most items
sold by CompCDR.com within 30 days from the invoice date (45days for
international customers) for a full refund. Please include the following
information: a copy of your invoice; if you don't have the invoice, then please
include a note with your order number or RMA number. Please note that all items
for a refund must be returned in "as new" condition in the original
packaging and include all accessories, blank warranty cards, UPC codes
(attached), and user manuals. A 20% restocking fee may be applied to all returns
for a refund if the return is a result of customer's error.
The following
conditions and items will not be accepted for returns or refund:
- Any item that is returned more than 30 days after
delivery (45 days for international customers).
- Any item that is not in its original condition, is
physically damaged, or is missing parts.
- Any DVD and CD media that has been custom printed by
customers on the surface of the media.
- Any burned DVD or CD media.
- Any DVD or CD samplers.
- Any labels, photo papers that has been printed or
used.
- Any DV tape, software, video game, or cassette tape
that has been opened (taken out of its plastic wrap).
Return
Policy for Replacement or Exchange:
At
CompCDR.com,
there is a 30 days warranty for product replacement or exchange. If you
would like an exchange, the item(s) returned need to be unused/unopened and
within warranty. You will also need to include the item(s) with the item number
that you would like. If there is a difference in the cost, please refer to the
payment method for the difference.
Warranty
Information:
Please
note that we have a 30 days money back warranty and all products are sold with
their respective manufacturer's warranty. Please note that warranty periods and
services vary from manufacturer and product.
Return
Shipping Cost:
In order
to keep our prices low and competitive we are unable to issue a refund for any
return postage. You will be responsible to return any item(s) back to us at your
cost for us to process your request for either a refund or exchange.
Restocking
Fee:
A 20%
restocking fee will be applied to all returns for refund if the return is the
result of customer's error. Shipping charges are non-refundable.
Return
Procedure:
You must
obtain a Return Merchandise Authorization (RMA) number within the guarantee
return period for the products, a RMA Request Form must be completed and email
back to us at sales@compcdr.com.
CompCDR.com
will not accept returns without prior authorization
or a RMA number. RMA numbers are valid for 15 days. All RMA numbers should be
displayed on the shipping box. If the original order was paid with a credit
card, please enter the credit card number on the RMA request form so that the
credit will be applied correctly.
Customers are solely responsible for shipping any returned products to CompCDR.com.
Customers agree to pay all shipping charges and accept all risk of loss for the
return products during shipment. Customer agrees that all returned products will
be 100% complete, in re-saleable condition, and will include the original
packaging material, manuals and other accessories provided by the manufacture. CompCDR.com
will reject the entire return or may choose to impose additional
charges against the customer for replacement of the missing component. The same
applies if the product has scratches, dents or excessive wear. Please allow 2 to
7 business days to process your returns.
All Clearance products (e.g. floppy disk, refurbished, new and opened box
items) purchased from CompCDR.com
will not be accepted for returns.
Attention!
After order leaves our warehouse and being received by shipping carrier, no more
changes could be made. Customer will be charged $5 per package on credit card for address
correction if wrong/insufficient shipping address is provided.
Please enter the accurate shipping address and double check on the order review
page before submitting order.
For further assistance please e-mail to sales@compcdr.com
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