What type of payments do you accept?
We accept Visa / Master card thru PAYPAL (prefered method), Money orders, Cashiers & Personal checks.Personal checks will delay shipment until the check has cleared (7-10 business days). eChecks can take 3 to 5 days to be authorized. Orders will be processed once PayPal has fully authorized the eCheck payment.
back to top

If using Paypal please note:

1. PayPal allows credit card transactions up to only $250 until your account is verified. After that, you can charge more. The verification process usually takes 2 days. If you are bidding on this item and your bid with shipping and tax will total over $250, you may want to sign up for PayPal now to expedite your order.
2. ayPal restricts purchases with American Express to $2,500 per buyer per month. Please plan your purchases accordingly for quick authorization.

How long do I have to pay for the auction?
We do business in a timely manner and expect the winning bidders to do the same.Winning bidders are expected to complete checkout thru Marketworks. Payment is due within 7 days of the auction close using any of the payment methods listed above, with Paypal being preferred. After 10 days, if no payment or response has been received, Homedakor is under no obligation to oldthe item for you. At that time we have the right to sell the item to another buyer, file non-paying bidder alert, file final value fee credit through Ebay and leave appropriate feedback for the transaction.BR>back to top

Where should I mail my payments?
Please make checks payable and mail them to:
CrystalRock Emporium
PO box 2367
Sumas Wa 98295

I want to send you payment by PayPal.com. What is your PayPal.com email address?
Our PayPal.com email address is pay@crystalrockemporium.com
back to top

Will you ship to an unconfirmed Paypal shipping address?
We would prefer that all of our customers have Confirmed addresses with PayPal. owever, we understand that many people have unconfirmed addresses with PayPal and have had very successful online transactions. o with this policy, we are covering ourselves by reserving the right to cancel an order if the ship-to name differs from the PayPal account name, and the address is not confirmed. Wee sure if this applies to you, there is a perfectly good explanation, and it could be cleared up with a quick email
back to top

How often do you ship?
Orders are usually processed within two days excluding weekends and holidays but may take up to four days. You should expect to receive your order within approximately 7 to 10 business days (of submitting your paypal payment. With mail in payments the days are calculated from the day we receive your payment).
 
Check our feedback to see what our customers are saying about our shipping.
back to top

Is insurance covered in the shipping and handling?
Please note, in order to keep your shipping costs down, insurance is NOT automatic. It is your choice whether or not to insure your order, but be aware we cannot be responsible for uninsured items if they are lost or damaged during shipping.
back to top

Will you combine shipping on multiple purchases?
Yes, to save you more money we are happy to combine shipping for multiple auctions whenever possible. Combined shipping charges are calculated automatically within the checkout, however multiple auction wins must be paid for in ONE payment. Therefore, if you plan to purchase multiple items do not pay until all of your auctions have completed.
back to top

How do you calculate combined shipping charges?
Combined Shipping charges for multiple purchases are calculated by using the Item with the highest s/h fee ashe base rate and the "additional item" rate(s) (listed in the auction description) for each of the remaining items.
back to top

Do you ship FedEx or UPS?
Unfortunately, we do not ship via FedEx or UPS and we do not have the ability to do customer pick-ups from our location.To ensure fast delivery please note the schedule information below:
back to top

How long does it take to receive my item?
You should expect to receive your order within approximately 7 to 10 business days (of submitting your paypal payment. With mail in payments the days are calculated from the day we receive your payment).
back to top

What is your Damage/Loss Policy?
We take extra precautions to pack our orders to prevent damage and breakage. f, despite our efforts, your order does arrive damaged, and insurance has been purchased please contact us with the information.

In the event of loss, we consider a package lost if it has not arrived within 3 weeks of the date it was shipped and at that time, a replacement will be issued. refund is made if the replacement item is not available. If a package has been delivered to your home and is then damaged or stolen AFTER delivery, CrystalRockEmporium is not responsible for the loss.
back to top

Occasionally an item due to circumstances beyond our control suddenly becomes unavailable.In that case we will immediately notify you when we receive your order, and immediately refund you 100% of your payment.
back to top

Are the items you are selling new?
Yes, all our items are BRAND NEW, IN ORIGINAL PACKAGING unless otherwise stated in the auction description
back to top

Do you offer money back guarantee ?/FONT>
Yes we do. In the event you would like to return the item we will refund you the purchase / winning price of the item. Several conditions apply for a refund. Please read the return policy below
back to top

What is your return policy ?
We sincerely thank you and appreciate your business. Our primary goal is to make you a satisfied customer. We understand though that in some cases you want to return the item for a refund. Here is our return policy. If you wish to return an item, please contact us for return instructions within three (3) days of receipt of your item(s). pon our receipt and inspection of the returned item(s), we will issue a full refund for your item(s) provided it is returned in the same condition as it was when it was sent to you excluding any shipping/insurance costs for which you are responsible.Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.

Buyer is responsible for return shipping/insurance costs, which will not be reimbursed unless the item was damaged in shipment or sent to you in error in which case see our Damage/Loss policy above.
back to top

Product Descriptions and References
To help our potential customers identify and select the products they desire, CrystalRockEmporium offers as much information as possible. ll references to size, weight, pictures, construction and color are approximate.We are not responsible for typographical errors.Pleas email us for more detailed information if you require it.
back to top

Image & Text Copyrights
Unless otherwise specified, all images, text, copy, layout, designs, etc in our adds, are the sole property of CrystalRockEmporium Copyright 2002-2009 ALL RIGHTS RESERVED. No materials from our adds may be copied, posted, transmitted etc. in any form or by any means without CrystalRockeEmporium prior written permission. Any unauthorized use of the materials may violate our copyright, as well as eBay's Image and Description theft policy and will be immediately reported to eBay without exception. The offending auction will be REMOVED by eBay unless the listing is voluntarily changed.
back to top

Communication
Our regular office days are (Monday Friday) so please be sure to get your questions in EARLY if an item is closing on a Saturday or Sunday. e have very limited support on the weekends and you may not get your answer until regular business hours.
back to top